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Tustin Toyota

Tustin, CA

4.9
383 Reviews

36 Auto Center Drive

Tustin, CA

92782

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Showing 383 reviews

January 18, 2023

On December 10, I paid $26,800 for a car and received a quote to sell it on January 10 for $18,400. and they find the monthly deduction of $8400 amusing. Be careful!! More

by vex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mabel Stuntz
December 29, 2022

Took my Prius in for service and Cesar was my advisor. Very professional and did a great job communicating with me throughout the entire process. Delivered as promised. A great asset to Tustin Toyota. Tha More

by edfoutch
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Dec 30, 2022 -

Tustin Toyota responded

It truly makes us happy to hear that Cesar took such great care of your Prius! Please let us know if we can help you with anything else. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

December 22, 2022

Excellent service by Loren Rogers and team at Tustin Toyota. Major service needed on 2015 6-Cyl Camry, completed timely and below initial cost estimate. More

by DM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren Rogers
Dec 23, 2022 -

Tustin Toyota responded

Thanks, DM! It's our job to provide high-quality service and we're so proud of Loren for delivering a 5-star service visit. Thank you for your stars! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

December 16, 2022

Even after 25 years of being a loyal customer, Bob Myerson and his sales team, Mario Arellano and Ray Hachem lied to, manipulated and cheated me out of tens of thousands of dollars. Then, they lied ab More

by Tustin Toyota Victim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray Hachem, Mario Arellano, Mabel Stuntz
December 07, 2022

Service was good and on time. Friendly and knowledgeable staff. Will recommend to family and friends. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant (forgot his name)
Dec 08, 2022 -

Tustin Toyota responded

Thank you for your stars and recommendation, Alex! We're so glad our team delivered 5-star service! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

September 16, 2022

Smooth organized efficient no hassles good price. Internet transactions worked! I siting for delivery to drive Rav 4 More

by ktwitty1940
Price
Recommend Dealer
Yes
Employees Worked With
Ruiz
Sep 19, 2022 -

Tustin Toyota responded

We are pleased that you had a seamless visit! If you ever need anything, feel free to stop by and see us again! Thanks so much! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

September 16, 2022

Scott Bi was an amazing sales person totally go back for my my 2 car his just amazing ! His customer service skills are great More

by Arzatebrenda97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott bi
Sep 19, 2022 -

Tustin Toyota responded

Scott is awesome and it's no surprise that he took such great care of you! Thank you for your positive feedback and we look forward to working with you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

September 13, 2022

Good diagnosis of my car issue. Great service writer in Kirk Putnam. Had a good price in fixing. Issue. On picking up the. Car the report from the mechanic suggested some mainte More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Putnam
Sep 15, 2022 -

Tustin Toyota responded

Larry, Lexus/Toyota recommends replacing the brake fluid every 3 years. Unfortunately, serivce history access is limited to Toyota's records only, therefore we were unable to see that a fluid exchange was recently completed by a Lexus dealer. Should you like to discuss this further, please contact us. We're always happy to help. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

Sep 15, 2022 -

Larry responded

I do not use your dealership for all my service items. I am sure that the trained mechanic could easily see that my brake fluid was clean and clear. I felt that this was another example by the dealership to gin up service when service was not needed. He also recommended new coolant which was change 6 months ago and was clearly not needed. Just because you don't have a record of service at your dealership is not a valid reason to gin up service when clearly not needed. I often use an independent for some servicing. because These are 2 examples why I do not always use your dealership or trust you when you recommend serving when clearly none was needed. Larry Denson 949 278 2602 ld2fly@gmail.com

September 09, 2022

Thanks again Tustin Toyota Team! I had another great experience working with Josh Flores, Cristian and the rest of the service department. They were able to diagnose the issue with m More

by claire
Recommend Dealer
Yes
Employees Worked With
Mabel Stuntz
Sep 12, 2022 -

Tustin Toyota responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from our service team. Please know how much we appreciate you choosing to do business with us and we hope to see you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

August 20, 2022

Fair as far as car dealers go. Great sales staff. Easy to work with. Helpful. Beware of the financial transaction and the finance manager. They will try to slip in extra charg More

by VerifyVerify
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mabel Stuntz
Aug 22, 2022 -

Tustin Toyota responded

Thank you for your feedback. We rely on customer input to improve as a dealership. Please contact us if we can further address any finance or paperwork concerns. We're always happy to help. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

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