Tustin Toyota

Been going to this dealership for service for over 30 years. Fast, efficient, clean, comprehensive and very customer friendly. years. Fast, efficient, clean, comprehensive and very customer friendly. More

Following up on my May 4th post about salesperson Brandon Guo. I am pleased to share that Mr. David Chen, Brandon Guo's manager, contacted me directly the very next day. He offered a sincere apology for how Guo. I am pleased to share that Mr. David Chen, Brandon Guo's manager, contacted me directly the very next day. He offered a sincere apology for how we were treated and truly exceeded expectations in his efforts to regain our trust and compensate for the inconvenience. For anyone considering a car purchase, I wholeheartedly recommend seeking out David Chen at Tustin Toyota. You can expect to be treated with respect and leave feeling confident about your new vehicle. I'm looking forward to working with him again for our next car purchase in December. More

A Deeply Disappointing and Unprofessional Experience at Toyota of Tustin I typically don’t write reviews, but after weeks of frustration and zero follow-through, I feel compelled to share my experience Toyota of Tustin I typically don’t write reviews, but after weeks of frustration and zero follow-through, I feel compelled to share my experience with Toyota of Tustin—particularly for anyone considering this location for service work, especially warranty-related repairs. My 2023 Camry required a moonroof repair that was confirmed to be covered under warranty. From there, everything went downhill. Phase 1: Poor Preparation and Excuses After the repair was approved, I brought my car in. The part had supposedly arrived—yet once I dropped off the vehicle, I was told the part was broken. When I asked why it hadn’t been inspected beforehand, the response I got was, “It was too big of a part to inspect.” That explanation makes little sense and reflects a lack of basic operational checks. Phase 2: Disorganization On my second visit, I arrived promptly at 7:00 AM for my appointment. I waited in my car for 30 minutes with staff walking past me without a single word. It wasn’t until I approached someone that I found the representative, Johnny Min, sitting on a bench. His response? “No one told me you were here.” The level of disorganization was jarring and caused me to be late for work. Phase 3: Incomplete Work After two days, I was told the car was ready and everything had been “carefully checked.” But when I got home, I discovered the entire wind deflector on the moonroof was missing. So much for careful inspection. Phase 4: Dismissive Conduct and No Accountability When I returned, the only respectful interaction I had was with a lot attendant. The manager—who I couldn’t identify by name but had a visible “Be Kind” tattoo—refused to look me in the eye, removed my phone from the vehicle dock without asking, and walked off with my car without explanation. When he and Johnny finally returned, they said a mistake had been made and I’d have to leave the car again. No apology. No accountability. Final Straw: Broken Again, and Still No Follow-Up The next day I was told yet another part had broken during installation. When I eventually picked up the vehicle, I spoke with Edgar (foreman) and Rudy (customer care rep). Both assured me they’d escalate the issue and follow up. It’s now been weeks. Not one person has reached out since. Everyone named here has gone completely radio silent. To top it off, I later found oil sludge beneath the car—further evidence of careless technician work. It makes me wonder what else went unchecked. This wasn’t just a single misstep—it was a pattern of poor communication, disorganization, and lack of basic care. What should’ve been a straightforward warranty repair turned into multiple missed appointments, broken promises, and hours of wasted time. Toyota of Tustin, do better. Warranty customers deserve the same respect and diligence as anyone else. Until leadership takes real ownership of these failures, I cannot recommend this dealership to anyone. More

Ordered and Delivered our new vehicle! From Cody in Sales, to Anthony in Finance, Tustin Toyota delivered as promised with no xx. Straightforward and True to word. They simply made the pro From Cody in Sales, to Anthony in Finance, Tustin Toyota delivered as promised with no xx. Straightforward and True to word. They simply made the process easy and guided us along the way. Highly recommend them if in your area. Thanks so much! More

I recently purchased a new Tundra 1794, and I couldn’t be happier with the experience! A huge shoutout to Adam and Mario, you guys did an awesome job. From start to finish, both of you made the process smoot happier with the experience! A huge shoutout to Adam and Mario, you guys did an awesome job. From start to finish, both of you made the process smooth, honest, and enjoyable. Your professionalism and knowledge really stood out, and I felt like I was in great hands the whole time. The entire team at Tustin Toyota was welcoming and helpful. If you’re in the market for a new vehicle and want the best people on your side, do yourself a favor and head down to Tustin. Ask for “The Big Guy” Adam and Mario, they’ll take great care of you just like they did for me. Thanks again, guys! Loving the new Tundra! More

Great service! The sales person, Tom and his assistant were very professional, informative and courteous. The sales person, Tom and his assistant were very professional, informative and courteous. More

I am writing to express my significant dissatisfaction with the service I received from salesperson Brandon Guo at Tustin Toyota. I was surprised and disappointed that, upon receiving the car key, Mr. Guo with the service I received from salesperson Brandon Guo at Tustin Toyota. I was surprised and disappointed that, upon receiving the car key, Mr. Guo provided no vehicle overview and did not offer a test drive. Of greater concern was his apparent lack of familiarity with the vehicle's features. When I inquired about specific functionalities, he was unable to provide answers, citing his limited English proficiency. This indicated a notable lack of preparedness. Additionally, Mr. Guo exhibited inattentive and unprofessional conduct, frequently looking around, answering his phone, and leaving our conversation to attend to other matters. Based on this experience, I CANNOT AND WOULD NOT recommend Mr. Guo's services and hope this feedback will be used to emphasize the importance of comprehensive product knowledge and professional customer engagement. More

Kirk, my service advisor is one of the most professional, helpful and outstanding representative I have ever encountered. helpful and outstanding representative I have ever encountered. More

Great overall experience. Very accommodating, helpful, friendly salesman, finance, and delivery. Would definitely recommend Mario Martinez to anyone looking for a good buying Very accommodating, helpful, friendly salesman, finance, and delivery. Would definitely recommend Mario Martinez to anyone looking for a good buying experience. Thank you Mario! More

Have always serviced my car here since 2009. Great Service department, always dependable and reliable. Great Service department, always dependable and reliable. More