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Tustin Toyota

Tustin, CA

4.8
389 Reviews

36 Auto Center Drive

Tustin, CA

92782

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Showing 389 reviews

July 02, 2025

Been going to this dealership for service for over 30 years. Fast, efficient, clean, comprehensive and very customer friendly. More

by ed.heyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jul 02, 2025 -

Tustin Toyota responded

We are so happy that you always receive the 5-star service that you deserve! We hope to see you back here again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

June 27, 2025

Following up on my May 4th post about salesperson Brandon Guo. I am pleased to share that Mr. David Chen, Brandon Guo's manager, contacted me directly the very next day. He offered a sincere apology for how More

by Disappointed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Chen and Brandon Guo
Jun 30, 2025 -

Tustin Toyota responded

Thank you for taking the time to update your review. We're happy to see that David helped address your concerns and you're satisfied now. Should you ever have any questions about anything, please let David or us know, and we can't wait to see you here in December for your next purchase. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

June 21, 2025

A Deeply Disappointing and Unprofessional Experience at Toyota of Tustin I typically don’t write reviews, but after weeks of frustration and zero follow-through, I feel compelled to share my experience More

by gucortez1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny, Rudy, Edgar
Jul 07, 2025 -

Tustin Toyota responded

Gustavo, Thank you for taking the time to share your experience. We genuinely regret that your recent visit did not meet your expectations, and we appreciate the opportunity to address your concerns. While we understand the importance of quality control, some issues only reveal themselves at the stage of installation or after installation, and we apologize for the added inconvenience this caused. On June 11, you returned with concerns about a missing piece on the sunroof. During that visit, you also informed us that the drip moldings were coming loose while driving. These moldings are secured with clips that had been removed during the initial sunroof replacement and were not held as securely afterward. To avoid any further issues for you, our Shop Foreman, Rudy, offered to replace the clips entirely rather than attempting another reinstallation of the current parts. We understand how disappointing this entire experience has been. Edgar, our Customer Care Representative, escalated your concerns directly to service management. The individual you identified as a manager is actually a service advisor, and we have spoken with him personally to address your feedback and ensure that your concerns are being taken seriously. We are sorry that, despite our efforts, we were not able to meet your expectations. Please know your feedback is being used constructively as we continue to improve our communication and service processes. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

June 09, 2025

Ordered and Delivered our new vehicle! From Cody in Sales, to Anthony in Finance, Tustin Toyota delivered as promised with no xx. Straightforward and True to word. They simply made the pro More

by Happy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Carter, Anthony Pitassi
Jun 09, 2025 -

Tustin Toyota responded

We’re glad to hear about your positive experience with Cody and Anthony. Making the car buying process easy and straightforward is what we aim for. We appreciate your feedback and hope you enjoy your new vehicle! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

June 09, 2025

I recently purchased a new Tundra 1794, and I couldn’t be happier with the experience! A huge shoutout to Adam and Mario, you guys did an awesome job. From start to finish, both of you made the process smoot More

by Gregsutherland23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam and Mario
Jun 09, 2025 -

Tustin Toyota responded

Adam and Mario are dedicated to making the car-buying process enjoyable, and we're glad you felt well taken care of. Enjoy your new Tundra, and we hope to see you again soon! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

May 10, 2025

Great service! The sales person, Tom and his assistant were very professional, informative and courteous. More

by James and Karen T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Tuan Do
May 12, 2025 -

Tustin Toyota responded

James and Karen, thank you for your fantastic review! We're thrilled to hear that Tom and his assistant provided you with exceptional service. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

May 04, 2025

I am writing to express my significant dissatisfaction with the service I received from salesperson Brandon Guo at Tustin Toyota. I was surprised and disappointed that, upon receiving the car key, Mr. Guo More

by Disappointed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
none
May 13, 2025 -

Tustin Toyota responded

Thank you for giving us an opportunity to make things right after your initial experience. We are glad to know that Leo was able to provide you with the level of service you deserve. Welcome to the Tustin Toyota Family, we look forward to serving you again in the future! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

April 10, 2025

Kirk, my service advisor is one of the most professional, helpful and outstanding representative I have ever encountered. More

by Jay H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Patman
Apr 11, 2025 -

Tustin Toyota responded

Jay, We will be sure to let Kirk know about your kind words! We hope to see you back here again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

March 05, 2025

Great overall experience. Very accommodating, helpful, friendly salesman, finance, and delivery. Would definitely recommend Mario Martinez to anyone looking for a good buying More

by RTops
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Martinez
Mar 07, 2025 -

Tustin Toyota responded

We're so happy to hear you had such a memorable experience with our team, especially with Mario. Your 5-star review means a lot to us. Looking forward to assisting you again in the future! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

March 04, 2025

Have always serviced my car here since 2009. Great Service department, always dependable and reliable. More

by cruzsuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren Roberts
Mar 05, 2025 -

Tustin Toyota responded

Our service team works hard to provide dependable and reliable care, and it’s fantastic to see that reflected in your experience. We look forward to continuing to serve you! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

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