Tustin Mazda

Best car buying experience ever. Friendly, knowledgeable, and professional. Not afraid to say "I don't know, but I'll find out" AND then they did and got back to us with the correct answer versus the one the and professional. Not afraid to say "I don't know, but I'll find out" AND then they did and got back to us with the correct answer versus the one they thought we wanted to hear. The entire process was easy and enjoyable. Not to mention, we love our new car. More

Drazen is an excellent salesman...actually, he is an excellent facilitator of an auto purchase. I informed him I am not tooooo fund of "salesmen" per se considering most vehicle shopping is done prior t excellent facilitator of an auto purchase. I informed him I am not tooooo fund of "salesmen" per se considering most vehicle shopping is done prior to even entering the car lot (online). The best!! More

Due to some issues at home, I had to reschedule a service appointment four times! I felt horrible. However, both Mick and Gary were very gracious and accommodating each time (as usual) and worked with me wit appointment four times! I felt horrible. However, both Mick and Gary were very gracious and accommodating each time (as usual) and worked with me without any problems whatsoever. I have to pass by two other Mazda dealerships to get to Tustin Mazda and often wait there at the location for my service to be completed. I could just go to the Mazda dealership five minutes from my home, but they do not come close when it comes to true service, accountability and overall satisfaction. I know this because I have had experiences at both the other Mazda dealerships. I am buying an additional car from Tustin currently and will still make the longer drive for the service and care I have become used to at Tustin Mazda. Matt Cuevas More

We have purchase three (3) Mazda cars at this dealership and have referred two friends to them as well. We have NEVER had an experience with a dealership with people that have as much respect and care as t and have referred two friends to them as well. We have NEVER had an experience with a dealership with people that have as much respect and care as they do at Tustin Mazda. We firmly beleive it starts with the intergrity and leadership at the top (owner Mr. John Patterson). We recenlty purchased another make of automobile and we went out of our way to do business with a John Patterson owned "Hyundai" dealership because of great our experience has been at Tustin Mazda. Keep up the good work and remember "What goes around comes around!" Mr. & Mrs. Ken & Claudia Jones More

My experience at Tustin Mazda was surreal. I could not believe car buying could be this easy and, dare I say, enjoyable? From the moment I walked into the dealership, I felt taken care of. I met the ow believe car buying could be this easy and, dare I say, enjoyable? From the moment I walked into the dealership, I felt taken care of. I met the owner, John Patterson, who gave me his cell phone number on the spot, I met his niece in reception plus all the guys in service. And ... there was lunch! Jim was amazing and got right down to business, didn't bs me and let me drive what I already felt was "my" car. He even opened the hood so I could get a look at the engine, etc. No car salesman has ever done that. I'd been trying to find this car for over 2 months and he knew a lot more about the car than other salesmen I'd already dealt with. Jim was no nonsense, offered a fair price and beat the interest rate I'd been approved for at my credit union. When I came to the dealership that day I had no idea I'd leave 3 hours later having made a deal, I didn't even have my check book with me. No way could it be this easy! Lori in finance worked with me and we signed a preliminary agreement until I could get my check to her. THEN she even agreed to hold the check for a day until my funds transfer was completed. Wow. For the overall experience, I'd give a 4.75 if I could because there was a little bit of miscommunication regarding my trade. They offered a price without actually seeing my car, then when I brought in my trade the next day (again, driving all the way from El Segundo) they had to keep it overnight to have a mechanic look at it. I stressed about it all night worrying that they'd renege. BUT, they gave me a loaner car and the next day they called me exactly when they said they would and we still had a deal with a very small adjustment to my trade. They delivered my new car to me all the way to my workplace in El Segundo the next day!! Ozzy Rios delivered my beautiful new car to me, made the paperwork painless and even gave me a hug to congratulate me. Jim followed up with a call to ask if I was happy ... and oh boy, am I! He even set my radio presets for me, how cool is that? I will definitely be sending my friends (heck, even people I don't like much) to Tustin Mazda. It's worth the drive. More

My experience at Tustin Mazda was phenomenal. Shaun was My experience at Tustin Mazda was phenomenal. Shaun was very friendly, knowledgeable, helpful and completely honest. I got a better price on a My experience at Tustin Mazda was phenomenal. Shaun was very friendly, knowledgeable, helpful and completely honest. I got a better price on a mazda5 than any that I could find on auto trader or craig's list. They also gave me a big discount on new floor mats. The dealer even gave me a better rate on my auto loan than my bank! My only reason for a 4 on overall experience was because it took a little bit longer to get things done than I had anticipated. Other than that, my entire experience was awesome. My next car will definitely be bought from this dealer. More

All these excellent recommendations for buying the car are only HALF the picture. What matters equally is the service you get AFTER the purchase! Tustin Mazda can't be beat for the outstanding service dep are only HALF the picture. What matters equally is the service you get AFTER the purchase! Tustin Mazda can't be beat for the outstanding service dept. and especially Nicholas. Not only friendly and professional, he is accurate and reliable. He keeps you updated on the status while the car is being serviced (whether you are waiting or left the car), explains your options and always has the car washed. He knows you by name when you walk in the door, he can answer any question or get the information if its not at his fingertips. He treats everyone like you are his friend. His is honest and trustworthy and I, too, drive out of my way to have my car serviced at this dealer. I have asked the owner to transfer Nick to the Huntington Beach store which would be much closer but it hasn't happened yet! The extra miles I drive is worth the top notch service from Nicholas. We bought our car from another dealer and HATE returning there even for the FREE oil changes that were part of the "deal" when we bought it. So sorry we didn't buy from Tustin Mazda but were anxious to get the car that was sitting on another dealer's lot. More

THIS IS THE BEST MAZDA DEALER IN CALIFORNIA! The dealership is a friendly atmoshpere and everyone there is willing to help. Kevin, my associate, got me into my new Mazda 3 easily. He is the most pro dealership is a friendly atmoshpere and everyone there is willing to help. Kevin, my associate, got me into my new Mazda 3 easily. He is the most professional dealer I have ever worked with. I recommended him to everyone! In fact, I plan on brining my wife down so she can purchase her new Mazda from him. Lori in finance is great to work with and worked out the best terms for me. She even got me under what I was especting to pay. Overall, there is no reason to go anywhere else for your Mazda. Tustin has it all! More

They made it very easy. No heavy pressure from sales or especially finance person. We had pre approved financing thought Capital One at 7.75%. This dealer offered us 2.9% instead. We also found manufacture especially finance person. We had pre approved financing thought Capital One at 7.75%. This dealer offered us 2.9% instead. We also found manufacturer incentive after signing first purchase agreement. After showing this to dealer, they explained that it was either the incentive discount or the low % rate. BUT, they still gave us half the manufacturer discount and the low interest rate. So , we got low interest rate and 400 dollars below "invoice". My wife has good credit and I have poor but make the money. Additionally, they have a child playroom with toys and tv which saved us big time with our 4 year old! The Browns More

Great attentive service. No games/run around. Jim & Ozzy are very straightforward & customer oriented. Their primary goal was making sure I was 100% satisfied with the purchase & the process. Very prompt are very straightforward & customer oriented. Their primary goal was making sure I was 100% satisfied with the purchase & the process. Very prompt & complete responsiveness. Overall great service and I would recomment to anyone. this is how car buying should be. More