Tustin Mazda

Our experience was one that you love to tell others about! We had gone to three other car dealerships, and no one even bothered to greet us, but when we arrived at Tustin Mazda; Sammy greeted us with a about! We had gone to three other car dealerships, and no one even bothered to greet us, but when we arrived at Tustin Mazda; Sammy greeted us with a big "hello!" He was so passionate about the Mazda 3 and knew all details, he took his time and offered us water. He was polite and friendly! In fact, everyone was so wonderful to do business with. We had several people stop by and greet us, and then after a long day, we had the pleasure of working with Lori in finance. They all helped fax, answer questions, and did whatever they could to get us into my daughter's very first car! Thank you, Tustin Mazda for all your help! You all deserve a 10+ rating! I would encourage anyone seeking to buy a car from a dealer to visit them, and ask for Sammy!! More

I have bought a dozen or so cars in my life, and while shopping for various cars probably visited over 100 dealerships. This dealership is unique. This dealership is phenomenal. I have dealt with big d shopping for various cars probably visited over 100 dealerships. This dealership is unique. This dealership is phenomenal. I have dealt with big dealerships, small dealerships, pushy dealerships, indifferent dealerships, "The Customer is our #1 Priority" dealerships, fixed-price dealerships, "haggle like a Medieval bazzar" dealerships, and every other kind you can imagine. I have received honest service. I've also been lied to, and in one case, the dealership committed fraud against me. I've seen it all, and have never had an experience comparable to Tustin Mazda. Some things that stand out: -- Jim Feinstein was exactly what you'd want a salesman to be -- truly helpful. He was there to point out features, answer questions and take care of our needs. He wasn't there to push the car. He wasn't obsequious. -- We chatted about where I worked, and based on that, he let me know of a special program they have that got me the best price possible. I do my research -- I know the MSRP, the invoice price, the holdback, and what typical customers are paying. I know how it can change by the day of the week, and the date of the month. I, a consummate negotiator, felt no reason to negotiate over the price. It not only met my expectations, it exceeded them. -- They were not there for a perfunctory test drive as a means to an end. They really wanted us to experience the vehicle. First there was an extended test drive. Then they offered to let us take the vehicle with us to other dealerships to compare vehicles side-by-side. Then they gave it to us overnight, for an "extended test drive." -- We visited eight dealerships while car shopping this month. Seven of the eight needed a driver's license just to take a test drive -- followed by a surreptitious credit check. Tustin Mazda didn't ask for that (and didn't run a credit check when they did) until we took the car overnight. -- John Patterson, the owner, was there -- on site, making sure to meet everyone, and personally involving himself in the process. We got to hear about the dealership's philosophy, and how he gives back to the community. We have his cell phone number, in case we have questions or need anything. -- I just mentioned giving back to the community. They use the proceeds from car sales to fund child seat programs and support charities. It's not a perfunctory gesture -- it's not something they do just so they can claim they do it. They're clearly committed to giving back. -- It's a small gesture, but they cater lunch every week. All are invited to come back for lunch (pasta, chicken & ribs when we were there) and a free car wash, every week. -- Once you decide to buy the car, many dealerships use the finance guys (& gals) to push further sales on you. I bought a Toyota a year ago, and was pushed all sorts of things. I'm well aware of the various psychological tricks, and they were on full display when I got the Toyota. At Tustin Mazda, they simply made me aware of the various extras such as the extended warranty and paint protectant. No push. No sleazy tricks pulled on a captive audience. To close, and to repeat something from my opening, this dealership is phenomenal. I couldn't rate them more highly. More

Let me just say, I wish every car dealership could be this great! We started looking at MAZDA3's almost 4 weeks ago, and from the time we stepped on the lot, Robert's customer service skills, product kn this great! We started looking at MAZDA3's almost 4 weeks ago, and from the time we stepped on the lot, Robert's customer service skills, product knowledge, and no-pressure support made a simple test-drive just the start of the easiest car purchase experience ever! Our delivery on the Friday before Memorial day weekend was fantastic. Everyone at the dealership, including the owner, John Patterson, showed genuine gratitude for our business, and an enthusiastic and positive experience for ourselves, and for our daughter. Robert was very thorough and knowledgeable about our daughter's new MAZDA3 and spent quality-time in helping her get familiar with her new car. Lori in finance was fantastic, friendly and fast! Without question, my best car-buying experience by far, in more than 30 years!! It is clear that this is a dealership where not only the customers are treated with respect and enthusiasm, but all of the employees as well. It is easy to see that everyone at Tustin Mazda truly loves working there! And they even took the time to put a big red ribbon on our daughter's new MAZDA3!! Just another example of how Tustin Mazda earned our new-car business, and why we'll gladly go back for service in the future! Our daughter will never forget her first new-car experience, and we will gladly refer anyone to Tustin Mazda for their next new car!! Like I said at the start, I wish EVERY car dealership could be this great!! More

This has been the easiest and friendliest car lease transaction I've ever made. Both Brandon and James were very friendly, courteous, trustworthy, knowledgeable and addressed my questions and concerns transaction I've ever made. Both Brandon and James were very friendly, courteous, trustworthy, knowledgeable and addressed my questions and concerns adequately which made my decision to close the deal a lot easier. I have already recommended the car and this dealership to my friend, who is contemplating replacing his 5-year old Toyota Camry. At finance, Roland Ocampo explained in clear details all the papers I was signing and we were done very quickly. This was really a positive experience for me. Thank you Brandon, James, Roland and Tustin Mazda. More

I was extremely happy with my overall experience at Tustin Mazda. Brandon was very knowledgeable of the vehicle, and thorough in explaining the accessories making sure I understood as we went along, an Tustin Mazda. Brandon was very knowledgeable of the vehicle, and thorough in explaining the accessories making sure I understood as we went along, and that I had no questions. I was comfortable throughout the process, never feeling overwhelmed or pressured. More

Brandon started working with us over the internet. He was exceptionally knowledgable about the cars and efficient with making the sale. He clearly described the differences in the models that we were co was exceptionally knowledgable about the cars and efficient with making the sale. He clearly described the differences in the models that we were considering. Brandon's genuine concern for our needs was apparent and for the first time EVER we felt like we were being served. I would recommend him and this dealership to my friends. It is so rare to find a straight-shooter in this business and we really appreciated it! More

I was very pleased with the assistance I received from my Mazda Sales Representative, Joe Rosales. He was very patient with all my questions. All the information I needed to make my decision was provided, in Mazda Sales Representative, Joe Rosales. He was very patient with all my questions. All the information I needed to make my decision was provided, including the price of the car, my trade in and payment amount. I did not feel pressured to make my decision. The sales manager and finance specialist were also very nice. Overall, though I was not expecting to purchase a car today, I am pleased with my decision to purchase from Tustin Mazda and their great team. More

Having purchased and leased many vehicles over the years, what I look forward is a well informed representative that is a good listener, not a talker. Someone who really cares what is best for the customer what I look forward is a well informed representative that is a good listener, not a talker. Someone who really cares what is best for the customer versus closing a deal. In Joe Rosales, he represented that mature, curtious, well-informed professional who provided accurate information and listened. We also met the owner who demonstrated a personal interest in our well being. Of course, we liked the vehicle being offered, CX9. Ron Henry 5/20/10 More

The entire team provided outstanding service to me from start to finish. When my Mazda6 was ready for delivery, Joe Rosales volunteered to drive the 30 minutes or so to my house to pick my daughter and I u start to finish. When my Mazda6 was ready for delivery, Joe Rosales volunteered to drive the 30 minutes or so to my house to pick my daughter and I up. Everyone went way above and beyond. The owner, John Patterson, came out to introduce himself as well. This was my first experience with Tustin Mazda and I will drive the extra miles to return for servicing. I highly recommend this dealership. More

I went in to buy a Mazdaspeed 3 and when I first arrived at the lot no sales people were available. I went in to the front desk and asked for a sales person and Brandon came up front for me. We did a quic at the lot no sales people were available. I went in to the front desk and asked for a sales person and Brandon came up front for me. We did a quick test drive of the car which I knew I wanted and then we sat down to work numbers. My only dissapointment with the deal was that there wasn't a lot of room to budge on the car however it is limited production and I feel like the price was more than fair for the amenities I got. The best part about Tustin Mazda is the benefits that come with it. They have a FREE BBQ every saturday, I definetely plan to take advantage of that. Everyone I dealt with was increadibly nice and helpful and I would definetely go back there again. More