Tustin Mazda

We had just moved back to California from overseas and were looking to buy a small SUV or minivan for our family. We shopped around at a variety of dealerships in Tustin and Irvine. I must say, the most p were looking to buy a small SUV or minivan for our family. We shopped around at a variety of dealerships in Tustin and Irvine. I must say, the most professional and friendly sales rep that we came across was James Ger at Tustin Mazda. He was very knowledgeable about the cars and gave us an excellent deal on a Mazda 5 Sports minivan. We are very happy with our purchase and I would highly recommend James to anyone interested in buying a new or used vehicle. More

I have enjoyed owning my Mazda3 for three years now, and I am so very pleased with the on-going customer service that I have received from the Tustin Mazda dealership. I have diligently taken my car in for I am so very pleased with the on-going customer service that I have received from the Tustin Mazda dealership. I have diligently taken my car in for routine maintanence and the service department has always been extremely kind and courteous and continues to offer expediant service. As a young thirty-something woman, I am often afraid that mechanics will look at me as a perfect person to take advantage of, but this particular crew always makes me feel extremely comfortable and is never pushy or condescending. In a recent vist, Ruben Lopez, went above and beyond to get me two new front tires which were covered under my extended warranty. I would never have known that I had this option, and he was willing to go the extra distance to get new tires at no cost to me! I walked out of there with two new front tires and an oil change for little over $40!! This is not the first time I have received excellent service...and I'm certain it will not be the last! Thank you so much for such fantastic customer care! More

My husband's car needed to be serviced. Ruben made sure I had a shuttle and rental car. His outstanding communication spoke volumes about his dedication to quality customer service. Tony was also helpful and had a shuttle and rental car. His outstanding communication spoke volumes about his dedication to quality customer service. Tony was also helpful and kind in the rental car department, along with the nice driver who shuttled me to and from my house to the dealership. Thanks guys! More

Tustin Mazda has delivered again! This is our second car purchased from them in the last 4 months. In record time, we went from finding the car we wanted to driving it home. Thank you so much Sammy for al purchased from them in the last 4 months. In record time, we went from finding the car we wanted to driving it home. Thank you so much Sammy for all your help. Lori, the finance manager, made the entire process painless. Thank you Lori and thank you to all the staff at Tustin Mazda!!! More

Ruben is the Service Manager. He is pleasant, professional, and follows-up when he says he will. He tries to get you your car out of service as quickly as he can, and calls to confirm when he do professional, and follows-up when he says he will. He tries to get you your car out of service as quickly as he can, and calls to confirm when he does. He was so good, he brought my car around to the front like I asked. This way I could leave, right after I paid my bill. The new Tustin Mazda place is soooooooo much better than the old building they had down the street. It is clean and large. It gives the impression that there is a professional service here. It makes one want to place value and trust in this institution as a result. Very nice service all around. Even the billing woman was friendly and understood her job well. She gave me the papers to sign as though she knew exactly what she was doing and why. There were people reading newspapers and watching TV in the waiting room area, as they were waiting for their cars. It was a nice clean room. Such an improvement from the old building. Really good job, I am a loyal customer. Thank you, More

Tustin Mazda is a great dealership to work with. We made a deal that worked for both of us over the course of a couple days and I feel satisfied with the outcome. The dealership is clean and staffed with fr a deal that worked for both of us over the course of a couple days and I feel satisfied with the outcome. The dealership is clean and staffed with friendly representatives. I have been shopping for a car for several weeks and Tustin Mazda was by far the most communicative of all the dealers I worked with. There is always a mountain of paperwork when buying and trading a car, but they made it pass with minimal pain. This dealership seems to offer a great variety of new and used cars with the trim levels most people want. More

We visited another Mazda dealership but came back to this one because of Sammy. He was professional, courteous and bent over backwards to make our buying process an enjoyable experience. He was an absolute j one because of Sammy. He was professional, courteous and bent over backwards to make our buying process an enjoyable experience. He was an absolute joy to work with! Even though there are other dealersips closer, we will always return to Tustin Mazda to deal with sammy! More

I live in Santa Monica and made the hour and a trip out to the Tustin Mazda dealer because I heard they had the best customer service. This description could not have been more accurate. I am a teenager lo to the Tustin Mazda dealer because I heard they had the best customer service. This description could not have been more accurate. I am a teenager looking for my first car and as soon as my mom and I stepped out of our car we were greeted by a salesman named Shaun. He immediately made us both feel very comfortable and we told him that we weren't going to buying a car for a little while and that we were mainly just looking. He took us around the lot showing us the cars I was interested in (Mazda3 and Mazda3 Hatchback). He answered all the questions and had and confidently stood by the Mazda3 as the best car for me. He sounded completely honest with all his facts and was very down to earth. He wasn't overly pushy or persistant about us buying a car immediately which made us much more comfortable with the Mazdas. After he had to leave due to an emergency, a woman named Janice took over to help show me more options, both new and used. Like Shaun, she was very nice and very down to earth. She was fantastic, showed me all the cars I was initially interested in as well as some of her recommendations which were great. She and Shaun both made my entire experience at Tustin Mazda an incredible one well worth the long drive. I know in a few weeks I will be making the trip again after figuring out some price issues to hopefully purchase my first Mazda. More

I would like to Thank you for having a Great Sales Professional Joe Rosales on your staff: I was riding the train home from work one late afternoon, and the man everyone wants to avoid sitting by Professional Joe Rosales on your staff: I was riding the train home from work one late afternoon, and the man everyone wants to avoid sitting by (we will call him George) already had his new victim sitting across from him.. I did not have my i-pod that day, so I was forced to listen to the conversations around me. As George was drilling his new victim, asking him, what he did that day, why was he on the train, where he had been, what did he eat, who did he work for and all that nonsense, I found out that his new found victim worked for Mazda. That poor guy sitting by George was Joe Rosales. As I was ease dropping into the conversation, I spoke up and said, Sorry to ease drop but I understand you work for Mazda? With a smile on his face getting a new voice to talk with he said yes. I said to him, my son is looking at the Mazda 3 hatchback, it is a good safe car and can you tell me about it? As Joe spoke about the Mazda 3 and answered all my questions, with enthusiasm and with a spark in his voice, he ended up giving a seminar on the train that late afternoon regarding all the Mazda products. I was very impressed on how much he knew, and how happy he was to talk about the Mazda 3. Joe was not the “typical” Car sales man that everyone wants to avoid. You wanted to hear what he had to say and you truly believed him. I told him I know the zero percent financing was over with, and wanted to know how interest rates are for people with good credit (yes, really we do have good credit) he said no, that was extended till the end of July. As my train stop was coming closer, I asked for his business card and told him I would be calling him. Well, on Saturday July 24th, we went down to Tustin Mazda, saw Joe Rosales and this was one of the easiest car purchases we ever did. He took my husband, my son and myself out to show us the car we were looking for, gave us all the details about the bells and whistles of the car and then took for a test drive. We bought the care the same day. Not only did Tustin Mazda provide lunch for us, it was a no brainer.., zero percent financing, free car wash, discounted oil changes what more could a 19 year old ask for? I just want to Thank Joe Rosales and Tustin Mazda for the professionalism that was offered to us that day. My son said he did not know buying a car was so easy!! Well it is at Tustin Mazda and I will definitely refer business to Joe Rosales and Tustin Mazda. Sincerely The Lioi Family Jill, Ty & Nick Lioi More

I knew I wanted a Mazda 3 so I started my search by asking around for online quotes. Ozzy responded right away and with the best price. He also told me about the great perks offered at Tustin Mazda suc asking around for online quotes. Ozzy responded right away and with the best price. He also told me about the great perks offered at Tustin Mazda such as free car washes (for the life of the car!) and free oil changes (up to 30,000 mi). When I arrived at the dealership, Ozzy was super friendly and put me at ease right away. We went for a test drive, and he was extremely knowledgeable about the car. He and Mike helped me work out the numbers, and I went home with my new car. I couldn't be happier. Thanks again! More