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Tulsa Hyundai - Service Center

Tulsa, OK

3.5
1,426 Reviews
Call Service Center (918) 558-1916

1,426 Reviews of Tulsa Hyundai - Service Center

Sort by
May 01, 2024

New genesis area is beautiful. Stephen did a great job. Would recommend your team to anyone More

by acolby0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Browder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Tulsa Hyundai responded

Thank you for your kind words, acolby0! We're glad you enjoyed our new Genesis area and that Stephen provided great service. We appreciate your recommendation and look forward to serving you again in the future.

April 30, 2024

This is the second time I’ve had to take my brand new car in for service in the past two weeks. The issue was clearly not resolved with the first visit. The service team has never contacted me with an update More

by stephaniehartnedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Browder
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Tulsa Hyundai responded

Hi Stephanie. We apologize for the inconvenience and frustration you've experienced with the service of your new car. Your feedback is important to us, and we take it seriously. We will address these communication and knowledge gaps with our service team to ensure improvements are made. If there's anything further we can do to assist you or address your concerns, please don't hesitate to reach out to us directly.

April 21, 2024

Great experience. Beautiful new building . Took care of my car needs and kept me informed the entire time . More

by Julie_driggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Browder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Tulsa Hyundai responded

Thank you, Julie_driggs, for sharing your feedback! We're thrilled to hear that you had a great experience at our beautiful new building. Keeping you informed and taking care of your car needs are top priorities for us. If you ever need anything else or have any questions, please feel free to reach out. We're here to help!

April 18, 2024

Poor service Dealer relies on text to communicate for their service department. When you call in the morning after they open, they have no live person to talk to. You can't even connect to service to lea More

by gemologists
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
GARY RUTH
1.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Tulsa Hyundai responded

We apologize for the inconvenience and frustration you experienced with our service department. Your feedback regarding our communication methods and the oversight with your air conditioner repair is concerning, and we take it seriously. We appreciate Megan's efforts to follow up, and we will address these issues internally to ensure improvements are made. If you have any further concerns or feedback, please feel free to reach out to us directly.

April 12, 2024

1st oil change, inconsistent info on mileage. After service we now have a noise we cannot locate More

by Rstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Daniels
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Tulsa Hyundai responded

Sorry to hear about the inconsistency, Rstone. It's frustrating when service doesn't meet expectations. Have you reached out to the service team about the noise? They might be able to help pinpoint the issue.

April 10, 2024

$588. 65 to replace a windshield washer pump is totally absurd. Making me rethink my decision to own nothing but Hyundai. More

by boomersooner1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Tulsa Hyundai responded

We're sorry to hear about your dissatisfaction with the cost of replacing your windshield washer pump. Transparency in pricing is crucial to us, and we strive to match our prices to the value of the service provided. We appreciate your feedback and will take it into consideration to ensure we're providing fair and competitive pricing. If you have any further questions or concerns, please don't hesitate to reach out to us.

April 09, 2024

The service was great. Jaren was very friendly and knowledgeable. I will come back again More

by SHELLEYSHEPPARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeren Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Tulsa Hyundai responded

Thank you for your feedback, Shelleysheppard! We're delighted to hear that you had a great experience with Jaren and found him to be friendly and knowledgeable. We look forward to welcoming you back again in the future! If you have any questions or need further assistance, please feel free to reach out.

April 07, 2024

Hannah was super friendly and professional. She let me know what to expect before leaving my car and was prompt with her updates. More

by zeccak
Recommend Dealer
Yes
Employees Worked With
Hannah
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Apr 08, 2024 -

Tulsa Hyundai responded

Thank you for sharing your experience with us, Zeccak! We're delighted to hear that Hannah provided you with friendly and professional service. We'll be sure to pass along your kind words to her. If you have any more questions or need assistance in the future, don't hesitate to reach out. Have a fantastic day!

April 06, 2024

Service was a little quicker this time. Nice to have coffee and snacks and TV for those of us who wait. Also I need one other service but was not pressured to do it now, which I appreciate. More

by SKOUPE
Recommend Dealer
Yes
Employees Worked With
Jeren Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeren Blaylock
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Apr 08, 2024 -

Tulsa Hyundai responded

Thank you for your feedback, SKOUPE! We're glad to hear that your service experience was quicker this time. We strive to make your wait as comfortable as possible with amenities like coffee, snacks, and TV. Your satisfaction is important to us, and we're pleased to know you didn't feel pressured into additional services. If you have any further needs or questions, feel free to reach out. Have a wonderful day!

April 04, 2024

Great service. Like the new waiting room. But I really do like the old waiting room that would look like a movie theater that was more nicer for me. Add water snack More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenyell Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikel Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeren Blaylock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Boyles, Jacob Weston, Brayden Baldwin, Jeffery Weaver, Marion Jacobs
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Apr 08, 2024 -

Tulsa Hyundai responded

Thank you for your feedback, Stephen! We're glad you enjoyed our new waiting room, although we understand your fondness for the old movie theater style. Your suggestions are valuable to us, and we'll take them into consideration to enhance your waiting experience in the future. We appreciate your patronage and hope to continue providing you with excellent service. If you have any further comments or requests, feel free to let us know.

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