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Tulsa Hyundai - Service Center

Tulsa, OK

3.5
1,426 Reviews
Call Service Center (918) 558-1916

1,426 Reviews of Tulsa Hyundai - Service Center

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November 29, 2023

My experience has been horrible. I will never buy another Hyundai. You have lost my business. More

by celia_carter
Recommend Dealer
No
Employees Worked With
Steven Browder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Browder
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Dec 04, 2023 -

Tulsa Hyundai responded

We're truly sorry to hear about your disappointing experience, Celia. Your satisfaction is important to us, and it's disheartening to know we fell short. If there's anything specific you'd like to address or if there's any way we can make amends, please let us know. Your feedback is valuable, and we'd like to do what we can to make things right.

November 26, 2023

Hi It was my first time to the service department and was greeted promptly. I was inquiring about a few more estimates and he was happy to get them for me. All in all a very pleasant first experience. More

by cawalker62
Recommend Dealer
Yes
Employees Worked With
Steven Browder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Browder
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Nov 27, 2023 -

Tulsa Hyundai responded

Hi CAWalker62, we're glad to hear your first visit was a pleasant one! Prompt service and helpfulness are priorities for us. If there's anything else we can assist you with, feel free to let us know.

November 25, 2023

Took car in for a recall and was upsold 15 different services for my car. More

by HARRIS.MICHAEL
Recommend Dealer
No
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Dec 04, 2023 -

Tulsa Hyundai responded

We appreciate you sharing your experience, Michael. We aim to provide services that ensure your vehicle stays in excellent condition for the long run. We will share your feedback with our team to improve on your next visit.

November 25, 2023

Great customer service and very detailed in work done. Pleased with our first oil change on our new Elantra! More

by kristi.surrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Condrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cooper Houchin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Seitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Matsler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Browder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Tulsa Hyundai responded

Thanks for letting us know, Kristi! We're delighted to hear that you had a great experience with our customer service and detailed work during your Elantra's first oil change. If there's anything else we can assist you with, please don't hesitate to reach out.

November 23, 2023

20K checkup, oil change, tire rotation plus a recall notice. In and out in about an hour. Not bad. More

by brob11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Tulsa Hyundai responded

Hi brob11. Glad we could efficiently handle your 20K checkup, oil change, tire rotation, and recall notice in about an hour! If there's anything else we can assist you with, don't hesitate to reach out.

November 22, 2023

Took my car in for recall, in and out in about 3 hours. The dealership is undergoing renovations so the area is very crowded with cars. More

by SJWAITE
Recommend Dealer
Yes
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Nov 27, 2023 -

Tulsa Hyundai responded

Thanks for choosing Tulsa Hyundai for your recall service, SJ! We apologize for the inconvenience caused by the ongoing renovations. We're working hard to enhance our facilities for a better customer experience. Your patience during this period is truly appreciated. If you have any further feedback or need assistance, please don't hesitate to let us know

November 18, 2023

We had our car towed and it was a month before we could get any information. When I got ahold of Daniel, he got us a rental car. When I got to talk to Frank, he took care of all our needs and was very he More

by ECONRAD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cooper Houchin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Seitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Tulsa Hyundai responded

We're glad to hear that Daniel helped with the rental car and that Frank stepped in to assist with everything you needed. Their support during a challenging situation must have been a huge relief. Here's hoping for smoother roads ahead!

November 15, 2023

Still don't know timeline to resolve my issue. Called was referred to parts and they were unclear what needed to be done. Supposed to have someone call me back which still hasn't happened. More

by gallegos7
Recommend Dealer
No
Report | Print
Dec 04, 2023 -

Tulsa Hyundai responded

Hi Gallegos. Thank you for sharing your experience. We apologize for the delayed response time. Please give us a call to discuss this further at 918-995-2832.

November 11, 2023

Only problem with the dealership is the issue caused by construction. There does appear to also be some lack of communication between Oklahoma City office and Tulsa dealership. More

by Mgwartney
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Browder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Weston
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Nov 14, 2023 -

Tulsa Hyundai responded

Thanks for your feedback, Mgwartney. Construction can be a hassle, and we understand the importance of smooth communication between offices. We'll make sure to relay your experience to improve these aspects. Your input is appreciated!

November 10, 2023

Only because it is under construction. No tv, no lounge, or restroom. The staff was excellent! More

by flandersm80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Barham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Albert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Tulsa Hyundai responded

Hi flandersm80, Thank you for your feedback! We appreciate your understanding during our construction phase. We apologize for any inconvenience caused by the temporary lack of amenities, and we're pleased to hear that our staff still provided excellent service. We're working to enhance our facilities, and we hope to welcome you back soon for an even more comfortable experience.

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