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Tulsa Hyundai - Service Center

Tulsa, OK

3.5
1,426 Reviews

1,426 Reviews of Tulsa Hyundai - Service Center

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January 17, 2024

Stephen has great follow-through. I also appreciate the follow up call received by the service manager. Looking forward to the opening of the new dedicated genesis building More

by T-TownGV80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Seitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Browder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Tulsa Hyundai responded

Thank you for your positive feedback! We're pleased to hear that Stephen demonstrated great follow-through, and we appreciate your acknowledgment of the follow-up call from the service manager. We're excited about the opening of the new dedicated Genesis building as well. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. We look forward to serving you in the future!

January 17, 2024

Hyundai vehicles are great. The valets at Tulsa Hyundai are exceptionally friendly, helpful and professional. More

by Usojarhead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Daniels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Tulsa Hyundai responded

Thank you for your positive review! We're thrilled to hear you appreciate our Hyundai vehicles. It's fantastic that the valets at Tulsa Hyundai stood out with their exceptional friendliness, helpfulness, and professionalism. If you have any more feedback or if there's anything else we can assist you with, feel free to reach out.

January 17, 2024

Never a good experience. My car started in the shop for 4 months with no loaner. I am still having problems. Several members of their team have been helpful but overall very More

by clyde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Barham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Tulsa Hyundai responded

Thank you for taking a moment to share your experience, Clyde. We apologize for the inconvenience and would like to resolve this for you. Please call our service manager to discuss your vehicle needs further.

January 17, 2024

There is always a problem with the repair shop. Everyone seems unaware and that’s unprofessional More

by HMHOLLY2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Browder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Tulsa Hyundai responded

Thank you for your feedback, Holly. We would like to hear more about your experience. Please reach out to our service manager to discuss your concerns further.

January 17, 2024

They didn’t hook everything back together. I left my car w them having no lights on. I pick up my car and my check engine light was on. Like cmon. Y’all do this everyday for a living and of co More

by hailey.murphy1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk but the people were nice. They just need to know what they’re doing.
Jan 25, 2024 -

Tulsa Hyundai responded

Thank you for bringing this to our attention, Hailey. We apologize for the inconvenience and appreciate you taking a moment to speak with us regarding this matter. If we can be of further assistance please let us know.

January 17, 2024

Took over 2 hours. Poor communications. I will have to consider if I will return. More

by Doolansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Albert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Daniels
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Tulsa Hyundai responded

We sincerely apologize for the inconvenience you experienced during your recent visit. I understand that the extended wait time and poor communication fell short of your expectations. We truly value your feedback and are actively addressing these issues to ensure a smoother and more efficient experience in the future. Your satisfaction is our priority, and we hope for the opportunity to serve you better in the future. Thank you for bringing this to our attention.

January 17, 2024

Great service. My car was looked over and was given a report on what was needed to be looked at. And recommend services that were due at my mileage. More

by XLH98HD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GARY RUTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Seitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Tulsa Hyundai responded

We're pleased to hear that you had a great service experience! It's important for us to provide a thorough inspection and recommendations for your car. If there's anything else you need or if you have further questions, feel free to reach out. Thank you for your positive feedback!

January 17, 2024

2 hours for an oil change and tire rotation is too slow. Then 2 weeks later, the dealer contacts me that my cabin air filter needs to be changed. Why wasn’t this mentioned at my previous appointment??? I w More

by Susan Alonzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isis is fine.
Jan 23, 2024 -

Tulsa Hyundai responded

We apologize for the extended wait time, Susan. Our aim is to offer better service, and we'll be collaborating with our team to enhance your experience during your next visit. Every customer should receive both a digital and printed copy of the multi-point after service which outlines next required services. Kindly consult with your advisor or our service manager for assistance. Thank you!

January 17, 2024

Handled the service with expertise. New motor is doing fantastic. Couldn’t be more happy with them. More

by TAMMYGILLISPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Tulsa Hyundai responded

We're thrilled to hear that our team handled the service with expertise and that your new motor is performing fantastic, Tammy! Your satisfaction is our priority, and we appreciate your positive feedback. If you ever need further assistance or have any questions, feel free to reach out. Thank you for choosing Tulsa Hyundai!

January 17, 2024

I own a Genesis and was very unhappy with the Hyundai service center. I received a call informing me that Genesis service was back open, but that was not the case. When I purchased my Genesis, I was told More

by janagroth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Browder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Tulsa Hyundai responded

Thank you for your feedback, Jana. Our Genesis building is almost finished with construction. As resources get allocated to the loaner program it will become easier and more convenient for our guests. We appreciate your business and hope to have another opportunity to serve you.

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