Tulley BMW of Nashua

I have purchased 2 cars from Tulley BMW, 1 used and 1 new. Both times it has been a great experience and I will not hesitate to go back to purchase a new 5 series when they arrive this summer. I have bee new. Both times it has been a great experience and I will not hesitate to go back to purchase a new 5 series when they arrive this summer. I have been servicing both cars there for the last 5 years and the service department is the best I have ever dealt with. More

Bought my first BMW at Tulley. Have been in and out of the dealer and I haven't even had the car for 6 months. They deceived me regarding the odometer reading told 8000, odometer disclosure 10,000 actual the dealer and I haven't even had the car for 6 months. They deceived me regarding the odometer reading told 8000, odometer disclosure 10,000 actual reading over 13,000. They touted the superiority of the run flat tires but never told me in 8000 miles (total 20,000) I would need 4 new tires. Was told it was safe to drive on tires 2mm when the handling was off and car slid on normal breaking when it snowed. Battery died and car had to be towed because unable to jump start. Told this was because I sat in the car for 30 minutes with the key in ignition and overhead light on (heat was not on nor was radio) waiting for my son. Car started fine without problems. Went to the gym. An hour later got in the car dashboard lights came on along with idrive but engine would not start. Then no power. One week after buying car noticed no windshield wiper fluid, trunk door stuck, voice control not working then navigation system nonfunctional one day after the former repairs were made. Requested trade assist was offered at 2009 if I deposited $20,000 and was willing to pay a higher rate or 4 new tires. Bought the road hazard insurance because told it covered the tires. Found out it only covers damages on the road not wear. Given the options I wanted my money back because I was deceived and the car has defective, used parts. More

stay away from this dealer it overcharges customers stay away from this dealer it overcharges customers visited to have my blownout tire replaced, I have a road hazzard warranty which I was told woul stay away from this dealer it overcharges customers visited to have my blownout tire replaced, I have a road hazzard warranty which I was told would cover everything dealing with my tires and would pay to replace them, it was purchased from a bmw dealer even though my car was ready in 1 hour it took the dealership staff 3 hours to figure out how to file the paperwork also I was told I would need to pay out of pocket expense even though I have a full warranty I was told "that is just what we charge" I contacted the company that holds the warranty and was told that they had to set a dollar limit on this particular dealership because they overcharge customers tried several times to make speak to the dealership and goth the same "that is just what we charge" reason this dealership charges inflated prices to customers , as I have ran the numbers with other dealers in the area. All but this dealership would accept my road hazzard warranty which I purchased from a bmw dealer for some reason this dealer charges more than all the others More

Bad business person that represents this dealership.. Lack of communication, and followup. Rude and abrupt on phone. Has no regards for customers he is dealing with. Offers no incentive or information Lack of communication, and followup. Rude and abrupt on phone. Has no regards for customers he is dealing with. Offers no incentive or information unless the customer persists. Doesn't really help the customer at all!! More

I never expected that I'd spend time talking about a dealership. But this experience is just too incredibly unbelievable that I felt obligated to let everyone know. I thought for location convenience, I dealership. But this experience is just too incredibly unbelievable that I felt obligated to let everyone know. I thought for location convenience, I'd returned my leased car to Tulley which is only 15 min's from my house. I spent almost two hours there waiting for an army of people inspecting the returned car. I was given a list that my windshield needs to be replaced because it has a tiny dent. I needed to pay for two dents that I am not even sure I was shown where they were. Most of all I was asked to pay for two tires because they did not "PASS." Pass what? Am I supposed to return a brand new car? I was told because I leased the car from MA which has a "stricter" rule. Something I have never heard of. I have leased three cars before. One Porsche which when I returned the car, I was not sure anyone cares whether the car was returned. But at least trouble free. I returned my 2nd BMW, piece of cake. I thought that because I took another BMW out of lot on the same day and I was treated as a royal. But this Tulley experience was just outrageous that I picked up my phone immediately to call BMW peabofy for the return instead. They immediatelt get me the next morning at 7:15. I let know that no other deals involved. Just returning the car. By 7:16 I was done. That was that simple. They took down the mileage. They walked around the car ONCE. They said "all set. Please help yourself with our refreshment while we print out the paperwork from the system." I ended up making an appointment to pick up a 2009 Z4. Mind you that I just bought a MB CLS550 from Chambers the week before my lease ended. The point is this Tulley dealership is just DISHONEST. Buyers be aware. More

My original salesman unfortunately left the dealership and I was lucky to have Keith Cox picked up my order. From my first point of contact until my last interaction he was very profession and nice. All and I was lucky to have Keith Cox picked up my order. From my first point of contact until my last interaction he was very profession and nice. All or my needs were attended to and his responses were alway really quick. I would highly recommend this dealership and this specific salesman. Great Experience. More

I would avoid this place. I bought a 07 328xi with 17k I would avoid this place. I bought a 07 328xi with 17k miles and CPO. When I looked at the car it had just come in off a lease and had not been cle I would avoid this place. I bought a 07 328xi with 17k miles and CPO. When I looked at the car it had just come in off a lease and had not been cleaned. The car was filthy on the outside. I made the deal with the understanding it would be cleaned and go through the CPO process. Last Saturday I spent the day at the dealer. I did all the paperwork and was told the car was just being washed. At 4:30 they bring the car down and it looks like crap. They did wash some of the filth off but not much. With the top layer of dirt off I could see scratches deep into the hood. The CA said not to worry just bring it back later in the week and they would take care of everything. I spoke to the sales manager and got some rude remarks from him. I had the CA shred my sales paperwork and left the place. Never will I do business with this group of unprofessional thieves. Plenty of other BMW dealer in the area to deal with. More

I just recently leased a 3 series with Tulley thanks to Lori's dedication to the dealership and her referral of an awesome sales person, Keith Cox. I had recently gone to another dealership and leased a 5 Lori's dedication to the dealership and her referral of an awesome sales person, Keith Cox. I had recently gone to another dealership and leased a 5 series of which I was very unhappy with. Lori listened to me tell her the details and then told me that she is referring me to someone who will get me into exactly what I want and would take great care of me. She was right! Keith was exceptional at his knowledge, his attitude and fulfilling my every need. I have purchased many BMW's and this was by far the most flawless and pleasurable transaction I have experienced... ever. I am very grateful to all of the hard work Keith put into my deal. He listened and fulfilled all of my requests and wish list needs. Keith was professional, attentive, very personable and very eager to make me happy. I am not an easy customer to please... and I must say that due to Keith and Lori both being exceptional at what they do, Tulley has regained customer. I hope that Tulley realizes what two great and DEDICATED individuals they have working for them. I know that I will refer friends and family to Keith... for a long time.Thank you again to Keith for going above and beyond for a customer!!!! Regards, Kimberly Horn More

This is my Second BMW335i lease from Tulley BMW. Both experiences were excellent. I ordered both cars per my liking from factory, and I wasnt pressured to buy one on the lot, which Im sure would benefit experiences were excellent. I ordered both cars per my liking from factory, and I wasnt pressured to buy one on the lot, which Im sure would benefit the dealer more. Keith was extremely responsive to all of my questions, and kept me updated on the status of the Car order without me having to prod him. When looking at the new 2009, the new i-drive was of interest. I mentioned I wanted to come in and take a look. When I pulled up, and went in....keith already had the car outside running, and warmed up for me. I know, these are little things, but multiple little things make up for one big thing.....doing the right thing. I would also state that Kevin and others in the service department have been great. Very responsive, and everyone I have dealt with has been EXTREMELY knowledgable about the product they sell. People in sales and in service dont seem to work there for a Job.....they work there because they actually have an interest and passion for quality bmw vehicles. More

I'VE BEEN WATCHING THE PROGRESSION OF THE "M" 3 FOR QUITE SOME TIME WHEN I FINALLY DECIDED TO MAKE MY PURCHASE DUE TO THE FACT THE CAR HAS BEEN REDESIGNED AND I LOVED EVERYTHING ABOUT THIS AUTOMOBILE,I BEGAN SOME TIME WHEN I FINALLY DECIDED TO MAKE MY PURCHASE DUE TO THE FACT THE CAR HAS BEEN REDESIGNED AND I LOVED EVERYTHING ABOUT THIS AUTOMOBILE,I BEGAN MY SEARCH FOR A DEALER TO BUY THIS CAR FROM.I HAD CONVERSATIONS WITH SURROUNDING DEALERS IN MY AREA.I SETTLED DOWN WHEN I MET STEVE HAMMOND AT TULLEY OF NASHUA.STEVE WAS FRIENDLY,PERSONABLE AND VERY KNOWLEDGEABLE WHEN IT CAME TO MY PURCHASE OF THIS CAR.I WAS LEFT WITH A TRUSTING FEELING DEALING WITH STEVE AND THE TULLEY STAFF.THE RESULT WAS A 100% SATISFIED CUSTOMER.I WOULD RECOMMEND TULLEY BMW TO ALL.ASK FOR STEVE YOU TO WILL BE SATISFIED. More