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Tulley BMW of Nashua

Nashua, NH

4.5
675 Reviews

147 Daniel Webster Highway

Nashua, NH

03060

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August 16, 2024

I will be fairly brief but absolutely truthful while explaining the facts and the horrible experience we had. I bought a 2020 X5 on 6/30/2024. Cody LeBlanc, our client advisor, was courteous, respectf More

by parnh63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Val Goldenberg
Aug 20, 2024 -

Tulley BMW of Nashua responded

Peter, thank you for taking the time to express your concerns and thank you for your purchase. In an everchanging automotive world, Kevin's job is to review the latest and most up to date maintenance/warranty programs, so our clients know what is available to them. We heavily believe, as well as see the results of the benefits these programs create for our customers long-term ownership experience. To clarify these programs are not 600/month, that payment included your car loan payment. As far as the financing goes, we work hard to have strong relationships with multiple lenders from local credit unions to national banks. At this point in time, we have over 20 banks to choose from. This matters so we can get our clients the best available rate from the most competitive bank, this changes on the daily. Although we arrange the financing, we are not the ones lending the money and do not have control over the bank guidelines. We have to abide by their rates and rules. I apologize there was a lack of clarity at this point and that this process did not get properly broken down for you. None the less, thank you for your business and input.

Aug 21, 2024 -

parnh63 responded

As expected, your response was primarily a canned, typical dealership one. It doesn't address or fully explain why Mr. Hine as a finance manager 1. apparently didn't know about the special financing offer on your own website and 2. why he would push the maint/warr programs three times. His job is to know what is on your website all things financial and to not deliver an uncomfortable, anger provoking experience when a client politely says no the first time. If their are bank guidelines as you wrote, then they should be clearly communicated on your website and in person, e.g. calling a family trust a business and therefore, making it ineligible for the special financing offer according to Mr. Tulley. I would like to see that in writing as that is very difficult to believe and feels like a classic "bait and switch" tactic. You also wrote that the $600+/month for the maint/warr program included my loan payment?? This is not possible because we hadn't even discussed the financing interest rate and loan terms yet! I would appreciate you signing your response so I know who to contact directly. Bottom line, your dealership failed to meet our expectations on the finance piece and on the honesty/trustworthy level.

July 24, 2024

The dealership was very good. Gloria was so nice, professional, helpful and answered all of our questions. We give Gloria 5 Stars. We will give her name to others looking for a BM More

by mickeyslattery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David. Your Genius that went over everything with me in the vehicle. He was wonderful. Thank you to David, Gloria Prosper
July 18, 2024

This dealership is definitely 5 stars. Talented educated sales force along with supporting management team. More

by Ron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine Cardakovic
Jul 18, 2024 -

Ron responded

Jasmina greeted me as soon as I entered the dealership. She was friendly and attentive to my interests in a specific vehicle. She handled the location of the vehicle in a very smooth manner. Jasmina filed me in with a complete history of the vehicle. I drove it and it was everything I was looking for. I told Jasmina where I needed to be price wise with my trade. She took my information to the management team and we finalized the transaction. I picked it up that afternoon. Life is good!

May 06, 2024

I had the pleasure of working with Nicolas Bartleman, Cient Advisor, at Tulley BMW. I was trading in my convertible and purchased a gorgeous 2024 Convertible. Nick and his entire Tulley team (Alex Gind More

by Sweeneyinteriors
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Bartleman, Val Goldenberg
May 01, 2024

Gloria handled the sale of the car I bought, she did an amazing job. I had a time crunch of only 2 hours to test drive and purchase the car, and she had me in and out in a little over an hour. Great servic More

by saoirse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Val Goldenberg, Gloria Prosper
April 26, 2024

I’ve been buying BMW’s from Tulley for 25 years now. Wouldn’t think of going anywhere else. This was my second time working with Gloria Prosper, and like the first time she was terrific. Very knowled More

by Steve Bourret
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ke-Shawn Alexander, Val Goldenberg, Gloria Prosper
April 25, 2024

What a pleasure it was to work with Gloria Prosper. I had very specific requirements for the features that I was looking for. I was a real pain. Mostly things like active driving assistant with highwa More

by drpaul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Emerson and Carl Denton, Val Goldenberg, Gloria Prosper
April 08, 2024

This review is a little overdue. I’ve had my new BMW X3, my very first BMW, since May 2023. I had never stepped into a BMW dealership before and was in the back of my mind expe More

by MuranoMan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Baxter, Jake Dolliver, Zach Dirsa, Val Goldenberg
March 26, 2024

Got my X5 in the fall. It was a change from my audi so took a few months to get used to the ride. Have to say really pleased with purchase. Drives great responsive and com More

by susettefrank
Recommend Dealer
Yes
Employees Worked With
Jay Van Sciver, Jim Beal , Nick MacMaster
February 25, 2024

I have bought multiple cars from Tulley BMW over the last 25 years. I have probably bought 15 cars from Val Goldberg , Joe Macintosh and crew over the years. Val is a gentleman through and through. He builds More

by EAUSMANI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe MacIntosh, Val Goldenberg
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