Tucson Subaru - Service Center

Darla met with me to go over the features of my Outback. Darla was pleasant, knowledgable and answered all my questions. A delightful person to work with. Darla was pleasant, knowledgable and answered all my questions. A delightful person to work with. More

Steve Norris is the greatest!!! He instructed us on how to use some of the features on our Subaru that we were unfamiliar with. He did it in a very easy manner which we totally understood. Thank you St to use some of the features on our Subaru that we were unfamiliar with. He did it in a very easy manner which we totally understood. Thank you Steve More

Darla provided a great Love Encore experience. She answered all my questions and provided additional tips and tricks. She also pointed me to the right people when she didn't have the answer. She was a answered all my questions and provided additional tips and tricks. She also pointed me to the right people when she didn't have the answer. She was awesome! More

Updated 1/19: Following my last service visit and experience, Scott Gregg reached out to me to learn more about my dissatisfaction and explained what had happened. Scott kindly invited me to bring m experience, Scott Gregg reached out to me to learn more about my dissatisfaction and explained what had happened. Scott kindly invited me to bring my vehicle back in for a re-inspection. After re-inspection he called me to share his Team's diagnosis and findings and also let me know Monica discovered that the majority of my services needed could be covered under warranty. In two days, my vehicle was updated with replacement parts and ready to go. I greatly appreciate Monica and Scott going above and beyond to create a great Customer Experience. 1/5: I have had my Crosstrek serviced at Tucson Subaru in September, and again in December for routine oil changes and routine multi-point inspections and have received inconsistent feedback and disappointing customer service. The observations made in September, appear to no longer be issues in the December inspection which leads me to believe the >$1,500 in suggested repairs were negligible or non-existent in the first place. Secondly, I depend on the courtesy shuttle service to provide timely transportation. At the end of the day on December 22nd, I spoke on the phone with Monica Estrada about final notes concerning my vehicle and asked that she initiate the shuttle for pickup. After 25 minutes had passed with no response I chose to call back for status to learn that neither the shuttle nor the Lyft service had begun at all. The service representative said it had been scheduled by Monica, and when I spoke to Monica she said that the service team had scheduled it. Neither was accepting accountability and I had been sitting for 30 minutes while there had been no shuttle coming. If I hadn't called, I don't know how long I could have been sitting there waiting without any contact from the Dealership. Monica said it would now be another 25 minutes, I chose to find my own ride. More

Absolutely the best. All questions were answered. Plus told us things we would have never thought to ask. We are so impressed with everyone we have had the pleasure to meet. congratulations! told us things we would have never thought to ask. We are so impressed with everyone we have had the pleasure to meet. congratulations! More

Darla was great in walking me through all of my new Subaru's technology/features. I really appreciated her in depth knowledge and patience. Thank you! Subaru's technology/features. I really appreciated her in depth knowledge and patience. Thank you! More

Darla was wonderful to work with and readily available to provide an overview of the features of my new Subaru Forester with me. It was convenient that she texted me, as that’s a big preference of mine. I’ provide an overview of the features of my new Subaru Forester with me. It was convenient that she texted me, as that’s a big preference of mine. I’m so glad to have such wonderful support within the Subaru team. 😊 Thanks! More

Very helpful, patient and friendly. She made sure to help me figure out all the features in my new car. Very thankful for her availability. me figure out all the features in my new car. Very thankful for her availability. More

Darla is awesome and Tucson Subaru made the entire buying process so easy. The process starts before you get there and then they check in post delivery to be sure everything is ok. Can’t beat that! process so easy. The process starts before you get there and then they check in post delivery to be sure everything is ok. Can’t beat that! More