Tucson Subaru - Service Center

Great service. Very helpful personnel. Worked with me utilize the maximum my coupon. Courtesy car was available so I could attend my other appointments while my car was being serviced. No painful surpri utilize the maximum my coupon. Courtesy car was available so I could attend my other appointments while my car was being serviced. No painful surprises. More

Our personal training of new Subaru Steve Norris was fantastic in showing us all the features. He answered all our questions. He showed tips and features we may want to use. Came away v Steve Norris was fantastic in showing us all the features. He answered all our questions. He showed tips and features we may want to use. Came away very comfortable with using screen. Learned a lot. More

Good job This is the second time we have taken our 2018 Subaru Outback to Tucson Subaru and our experience was exceptional. Chris Valencia, our service advisor This is the second time we have taken our 2018 Subaru Outback to Tucson Subaru and our experience was exceptional. Chris Valencia, our service advisor, was there to greet my husband and I width a smile and firm, welcoming handshake. He spoke with us about what needed to be done, he had our previous service worksheet so he had done research. We were about 30 minutes early but he got the car in the shop for the oil change. Chris told us it would be about 90 minutes but that he would let us know if any other work was suggested. About 45 minutes later Chris came up to me stating the car was ready, explained what had been done, and asked me if I had any questions. I did. We couldn’t get the remote key to start the car. Chris tried it and couldn’t get it to work; he went to another Tucson Subaru gentleman who also couldn’t get it to work; they found another gentleman who tried to get it to work, it wouldn’t start the car but he had an immediate solution. He fixed the sensor in the window and the remote worked in starting the car. The dealership was busy; it was a Monday afternoon, folks all over and these three gentleman worked on this issue with smiles, and determination they would resolve the issue. And, they did. These folks at Tucson Subaru know their cars, how to treat a customer and appear to enjoy working there. I’ll go back as will my husband. More

Training Steve Norris was fantastic. He showed us all the apps and how to work them. Answered all our questions. Showed us all controls and how to use them an Steve Norris was fantastic. He showed us all the apps and how to work them. Answered all our questions. Showed us all controls and how to use them and what functions they did. Truly an extraordinary experience! Thanks Steve More

Excellent Service experience I was greeted immediately as I arrived. I was kept informed about how the process worked and how long it would take to meet my Service Advisor. All of I was greeted immediately as I arrived. I was kept informed about how the process worked and how long it would take to meet my Service Advisor. All of the employees were very friendly and helpful.My Service Advisor explained exactly what the 30000 mile service entailed and gave me a very spot on estimate of the time it would take to complete. She showed me in detail when the service was done, what shape my car was in and what additional service I should consider for my next appointment. She was a great help. I live about a 40 to 45 minute drive from the dealership, but I will gladly make that drive again for such a stress free experience! More

Kept me informed the entire time. Took the time they said it would. Thoroughly explained everything thing to me. Would not hesitate to use them again it would. Thoroughly explained everything thing to me. Would not hesitate to use them again More

Our Love Subaru appointment was excellent for our needs. WE WERE TREATED VERY WELL AND COURTEOUSLY ATTENDED. WELL WORTH THE OPPORTUNITY TO UTILIZE THE TECHNOLOGY OF OUR NEW FORESTER WE WERE TREATED VERY WELL AND COURTEOUSLY ATTENDED. WELL WORTH THE OPPORTUNITY TO UTILIZE THE TECHNOLOGY OF OUR NEW FORESTER More

One dude on phone should watch his attitude. Was on hold for 8min and currently waiting til 1050 (about 55min since I called) for shuttle. I’m calling Uber xxxx waiting this long. for 8min and currently waiting til 1050 (about 55min since I called) for shuttle. I’m calling Uber xxxx waiting this long. More