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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,263 Reviews

2,263 Reviews of Tucson Subaru - Service Center

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May 22, 2023

This is where we bought our first new car in 2015 and we still have that crosstrek. The service provided to us was as good then as it is now. I will always recommend Tucson Subaru to my friends and family. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gribble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Tucson Subaru responded

Thank you for your nice review. Darla

May 22, 2023 -

Tucson Subaru responded

Thank you for the Extraordinary review! - Curt

Jun 14, 2023 -

Tucson Subaru responded

THANKS! -KG

May 20, 2023

Very helpful. Answered all my questions in my follow-up, and some I didn't even think of. More

by bradmckinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Tucson Subaru responded

Thank you so much for your review. Darla

May 19, 2023

Informative, Cheerfully kind, and professional. walked me through both my vehicles features that i didn't quite understand, and my benefits that i had purchased. More

by train98613
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Tucson Subaru responded

I appreciate your kind review . Thank you. Darla

May 17, 2023

Jesse Friedman did a great job with my service appointment. Thank you very much for your help. More

by Andrewlettes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Tucson Subaru responded

Always a pleasure to help with your service needs. See you next service. Jesse Friedman

May 16, 2023

Appointments don’t seem to mean anything. I had a very long wait time to drop off my car for service and get a loaner. I was told on the phone it could take 30 min to set up the loaner but I More

by LP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Valencia
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Tucson Subaru responded

Thank you for your feedback. I am very sorry that you had such a long wait. We try very hard to get everyone in as quickly as possible and I do apologize that did not happen in your case. We will continue to work on our processes to make sure every customer has an extraordinary service experience. Thank you for being a part of our Tucson Subaru family. Scott G.

May 16, 2023

The service department is very Efficient and friendly and helpful. The waiting area is very clean and a pleasant place to wait. Chris was terrific! He kept me posted on what was going on and explained everyt More

by janetspittel33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Tucson Subaru responded

Thank you so much! We really appreciate it!

May 16, 2023

Chris is very good at communicating with me about what needs to be done to my car More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Tucson Subaru responded

Thank you so much!

May 16, 2023

Darla was extremely knowledgeable and conveyed info clearly and succinctly in a friendly manner. Thank you, Darla!!! More

by suzipend
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Tucson Subaru responded

Thank you kindly for your nice review, it is appreciated. Darla

May 15, 2023

Superb customer service! My wife and I purchased an Outback from Tucson Subaru years ago and we were very happy with the overall experience. We recently purchased 2 additiona More

by n_parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Mumma, Joseph Zaragoza
May 15, 2023 -

Tucson Subaru responded

Thank you so much for your amazing review. Darla

May 15, 2023 -

Tucson Subaru responded

Thank you for the review!!!! Traci

May 15, 2023 -

Tucson Subaru responded

Thank you for the kind words!!! JM

May 15, 2023 -

Tucson Subaru responded

Thank you very much for your review! - Joseph Z

May 15, 2023

I have recommended this dealership to others who share my satisfaction Keep up the good work. More

by Blackmistangusnm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Tucson Subaru responded

Thank you so much! We really appreciate it!

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