Tucson Subaru - Service Center

Brittney the service advisor was a 10 of 10. She sent me updates through the service experience. She sent me updates through the service experience. More

They were great to eal with and very quick. I drove out with a new car that afternoon. I drove out with a new car that afternoon. More

Had another great service experience at Tucson Subaru. This was a major service interval and required a 5 - 6 wait, but the friendly staff and large comfortable waiting area made it tolerable. Coffee, tea This was a major service interval and required a 5 - 6 wait, but the friendly staff and large comfortable waiting area made it tolerable. Coffee, tea, water, and nice snacks were provided. Brittney was great as my service advisor and keeping me informed of progress and suggested an adjustment to the service items to save a little time and money. More

I visited Subaru because, for the second time, my 2019 Subaru Forester turned off completely while I was driving. Jade, a staff member, mentioned she has seen this issue multiple times when the battery ne Subaru Forester turned off completely while I was driving. Jade, a staff member, mentioned she has seen this issue multiple times when the battery needs to be replaced. How does a vehicle that was in motion literally turn off mid drive not get recalled? However, Scott, the service director, claimed it only happens about once a month and less than 1% of vehicles. This is still, far too often. What’s most concerning is that there was no acknowledgment of the serious safety risk—especially considering my children were in the car during the second incident. Scott advised me to contact Subaru of America for assistance, but my request was denied after he personally reached out to tell them not to support my case as they assisted in the past with the lemon I purchased. This experience has completely eroded my trust in Subaru. I will never purchase a Subaru again. If you check , https://www.subaruforester.org/threads/2019-turns-itself-off-while-driving.840675/ you’ll see that this is a well-documented issue with the 2019 Forester. Avoid Subaru—their service team lacks empathy and accountability. More

31 Mar I had some accessories installed on my Subaru. "Brittney" was my service advisor My service was first class. Brittney is knowledgeable and very helpful. Her attitude and people person approach to "Brittney" was my service advisor My service was first class. Brittney is knowledgeable and very helpful. Her attitude and people person approach to her job makes her a valuable team member. Bill White More

I had another extraordinary service experience at Tucson Subaru last Friday when I brought my 2018 Forester in for several service items due at 150k miles. With a 7:45am appointment, my go-to service adviso Subaru last Friday when I brought my 2018 Forester in for several service items due at 150k miles. With a 7:45am appointment, my go-to service advisor Dan Ford had me back on the road within 3 hours which I though was timely. Dan is always a pleasure to deal with at the service department. More

We came in for emergency repairs on a used 13 Crosstrek with just over 200k miles. Having never been to the dealer before, did not know what to expect. They told us the would give us a loaner that day - e with just over 200k miles. Having never been to the dealer before, did not know what to expect. They told us the would give us a loaner that day - even though we were not established customers. We "shopped" cars while waiting for the loaner and even though we had no intention of buying a car, we knew the cost of fixing it might not be worth it. Well the story ends with us buying a 2025 Outback 5 days later. Brittney was helpful and responsive, Debbie worked hard to get us in a new vehicle - and had patience with me when I changed the car in the 11th hour. Everyone we met was helpful, courteous, and had a smile. More

I would like to acknowledge Brittney Ottaviano and Darian Cazares for their exceptional customer service. Most of all, their service manager Artie Gonzalez who went above and beyond to help me fix the proble Cazares for their exceptional customer service. Most of all, their service manager Artie Gonzalez who went above and beyond to help me fix the problem with my car no questions asked. You guys are wonderful! Thank you! More

The dealership was great about making sure my windshield was replaced correctly and that my Subaru eyesight was recalibrated. was replaced correctly and that my Subaru eyesight was recalibrated. More

Yesterday, This dealership called twice. First to try to sell me a new car while I waited for my appointment, and second, to remind me of that appointment-again. This morning, after a 45 mi First to try to sell me a new car while I waited for my appointment, and second, to remind me of that appointment-again. This morning, after a 45 min. drive, while patiently waiting for a service advisor, I was told there was a one and one-half hour delay. Wouldn't it have been nice to have had a text or call informing me of the delay, and saved me an hour and one-half roundtrip for nothing? Certainly the technology for that simple courtesy is just a click away. More