Tucson Subaru
Tucson, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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This dealership has changed for the worst over the last year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have p year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have purchased three new cars from the dealership and the first two were great! The first two, "this is our best price and we will give you this (a fair price) for your trade-in", we bought the vehicles. The third purchase in August of 2021 was filled with drama. They offered a very lowball trade-in offer (I can search the internet) and was adamant it was there best offer....okay we passed on the purchase, only to have the sales manager call me three weeks later and agree to the original terms we requested, we still bought the vehicle. During a service visit in August of this year I saw a used Ascent I was interested in and again they made a ridiculously low offer on my trade-in....so I walked away. During another visit in September, I again asked about a used Ascent, restated my desired trade-in value and asked about the remaining maintenance plan I had purchased on my trade-in transferring to the used Ascent, "no problem, it will transfer" I was assured. They did raise the value of the trade in to very close to what I wanted so the numbers worked for me and then the drama began.... "Well now I will have to check with Finance to see if the maintenance plan will transfer", which became "the maintenance plan expires today", which became "okay you have another year on your maintenance plan, but it doesn't transfer", it felt like bait and switch at best! I walked away without purchasing the vehicle. So, know I will keep my trade and this dealer will still perform the maintenance I was asking them to transfer to the Ascent and then a year from now I will drive to Phoenix and trade my car in on an Ascent because I will not purchase another car from this dealership. The only reason I gave this rating three stars is the outstanding service Dan Ford provides in the dealership service department. More
Tucson Subaru is consistently on its game. Prompt, reliable and courteous service. They work hard to get it right. Prompt, reliable and courteous service. They work hard to get it right. More
Tucson Subaru took a Dodge Ram person and converted him into a Subaru person on reliability and, most of all, customer service! into a Subaru person on reliability and, most of all, customer service! More
Darla was very helpful and explained all of the new features I was not familiar with. features I was not familiar with. More
Loved working with Shawna! She helped us find what we needed and answered all our questions. This was our first car buying experience and was glad to have her help. She helped us find what we needed and answered all our questions. This was our first car buying experience and was glad to have her help. More
Sean did a great job showing me multiple cars, and listening to my needs. He was very patient in my decision making. listening to my needs. He was very patient in my decision making. More
The dealership gave excellent service, answered my many questions, and took the time to make sure I was a very satisfied customer questions, and took the time to make sure I was a very satisfied customer More
Everything was great. Especially appreciated the loaner. They do treat you good at Tucson Subaru. Especially appreciated the loaner. They do treat you good at Tucson Subaru. More
Your dealership is so professional and efficient. You explain the service plan and keep us informed about progress and completion. You explain the service plan and keep us informed about progress and completion. More