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Tucson Subaru

Tucson, AZ

4.9
14,714 Reviews
Tucson Subaru is proud to be serving the Tucson community. Our committed sales staff has many years of experience and makes it their top priority to satisfying each individual customer's needs. We have a large inventory of New Subaru Vehicles, including the new Subaru Outback, Forester, Impreza, Legacy, Crosstrek, and BRZ. We also have a great selection of pre-owned car in Tucson from top vehicle manufacturers that are personally selected to ensure great quality. Our Certified Pre-Owned Subaru are warrantied for up to 100,000 miles. Our friendly Sales Staff is happy to discuss all options with you and help you find the Subaru vehicle that is just right for you and your family. We also offer expert and stress-free maintenance and Subaru repair in our Tucson Service Department. Our Service Technicians are friendly and knowledgeable and will be happy to advise you on the best maintenance schedule to keep your Subaru running like-new. We also offer a wide selection of the latest Genuine Subaru Parts in our Tucson Parts Department, and our Parts Specialists will gladly help you find just what you need for your particular Subaru model. If you're looking for a new car loan or Subaru lease in the Marana area, we have an executive credit builder program that can help re-establish our client's credit. At Tucson Subaru, we will offer you a straight forward, simple and efficient car buying experience and are conveniently located near the Oro Valley, Sahuarita, Green Valley, Sierra Vista and Marana, AZ areas. The way it should be! Give us a try and let us show you how simple buying your next car can be; we promise you'll be glad you did! Visit us today at 4901 N Oracle Road, Tucson, AZ 85704.
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4901 N Oracle Rd

Tucson, AZ

85704

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Showing 14,714 reviews

September 16, 2022

Jose A, was amazing he worked with me to buy back my brother's car. Very professional, great customer service. More

by Christine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Arizaga
May 03, 2023 -

Tucson Subaru responded

Thank you so much! - Your friends at Tucson Subaru

September 16, 2022

This dealership has changed for the worst over the last year and a half, it feels like they are placing profit over customer satisfaction. I have waited an entire week before writing this review. I have p More

by Forester
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Iseminger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McDougall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Tucson Subaru responded

Thank you very much for the feedback and opportunity to help improve our communication. We’re very sorry for the confusion, but maintenance plans unfortunately do not transfer from one vehicle to another. They can be “cancelled” and if there is a balance remaining from the claims deducted and time/mileage passed, you may get a prorated refund back you could apply to your next car purchase. In your case, there would be no refund remaining if you were to cancel. So there would be no monetary value to transfer even if that was even an option. While Kevin may not have completely understood or answered your request properly, it certainly wasn’t meant to “bait and switch” as the certified vehicle you inquired about already comes with a complimentary 1-year maintenance plan included with the purchase. We do apologize if we initially answered your question and inquiry incorrectly, but it wasn’t used as a sales tactic. In regards to your trade-in value. You initially wanted a number that we thought was too high. You thought our number was too low. In a trade scenario, you become the seller. And it certainly takes both sides to agree on a number to make a deal. We don’t take offense when a guest wants more for their car. It's your merchandise and completely up to you feel the value is sufficient. Keep in mind the price of car we were selling had no requirement for you to trade in a vehicle and you always have an opportunity to sell it elsewhere if you’re not satisfied with the number. It’s certainly unfortunate we couldn’t make it work on the Ascent and completely understand your feelings moving forward. It’s never our intention to have one of our guests frustrated. I can assure you that Dan will continue to take outstanding care of you and your vehicle. Also, in the future, if you ever do have any concerns regarding sales or service please reach out directly to a Sales or Service Manager for additional assistance. We always cherish the opportunity to assist a guest before it’s too late. We appreciate your time and thank you very much for your feedback.

September 16, 2022

Tucson Subaru is consistently on its game. Prompt, reliable and courteous service. They work hard to get it right. More

by pscottsimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2022

Tucson Subaru took a Dodge Ram person and converted him into a Subaru person on reliability and, most of all, customer service! More

by Johnspanarella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2022

Darla was very helpful and explained all of the new features I was not familiar with. More

by tsmith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Tucson Subaru responded

Thank you kindly for the review. I appreciate it. Darla

Sep 15, 2022 -

Tucson Subaru responded

Thank you for your review!! So sweet of you. ~Jennifer

September 15, 2022

Loved working with Shawna! She helped us find what we needed and answered all our questions. This was our first car buying experience and was glad to have her help. More

by Regina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louie Ascencio
Sep 17, 2022 -

Tucson Subaru responded

Thank you so much for working with me, I am so glad I was able to help! Congrats on your new VW and I hope you enjoy it for many years! ~ Shawna

Sep 20, 2022 -

Tucson Subaru responded

Thank you !!! ; ) Louie A

September 14, 2022

Sean did a great job showing me multiple cars, and listening to my needs. He was very patient in my decision making. More

by KLee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Tucson Subaru responded

Thanks so much! Congrats on the new car! -Sean

September 14, 2022

The dealership gave excellent service, answered my many questions, and took the time to make sure I was a very satisfied customer More

by Howechem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Tucson Subaru responded

Thank you for the nice review, we appreciate it so much. Darla

September 14, 2022

Everything was great. Especially appreciated the loaner. They do treat you good at Tucson Subaru. More

by scott in tucson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2022

Your dealership is so professional and efficient. You explain the service plan and keep us informed about progress and completion. More

by Klinn60w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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