Tucson Subaru

Best experience ever purchasing a used vehicle! Manny Tellez was instrumental in helping my family find a replacement vehicle for one lost in a traffic accident. We explained what we were looking fo Manny Tellez was instrumental in helping my family find a replacement vehicle for one lost in a traffic accident. We explained what we were looking for and, although they didn't have anything available at our initial visit that met our criteria, he contacted me when they did. Manny didn't engage in the usual sales tactics we encountered at other dealerships in Tucson. He was helpful, but not pushy. He went out of his way to make sure we got what we were looking for and followed up after the purchase to make sure we were still content with our purchase. Manny takes care of his customers. I recommend him (and have) to anyone looking for a new or used vehicle purchase. Also Tim Hanson helped us through the paperwork during the purchase and was very candid and helpful when it came to keeping costs to a minimum. Both of these folks were brilliant in the field of customer service. More

Big decision made easy A couple of weeks ago my beloved 2002 Subaru Outback needed some expensive work which, at 200,000 miles I wasn't sure I wanted to invest. I called se A couple of weeks ago my beloved 2002 Subaru Outback needed some expensive work which, at 200,000 miles I wasn't sure I wanted to invest. I called several dealerships in New Mexico, Colorado and Arizona. Currently I live in New Mexico but soon will move to Colorado and thought it would be best to buy close to where I would be living. After several phone conversations I spoke to a salesman at Tucson Subaru who, unlike the salesmen I spoke with in other locations, seemed grateful for my call and answered all my questions in a sincere and helpful manner. Anything he couldn't answer then he found the answers and called me back. I drove the 3 hours to Tucson where Steve Willis was available at the scheduled time. He was very easy to do business with. We talked about all my concerns and what I was looking for in a car. He walked me through the entire process which took a good part of the day and was always courteous, patient and helpful. Curt McHenry made me feel comfortable with the financial part of the transaction and explained all the details very well. I left with a new Subaru Forester. The entire staff at Tucson Subaru was friendly and helpful. This dealership is something special, I believe. It didn't feel at all like it was about the sale but that I was satisfied with my experience and the car I got. I feel that I can call them with any questions or problems and I will get answers and help. More

Used car buyer-positive experience Manny made sure I was setup with other helpful employees to buy my used car. Though I wish I was given a better trade-in value for my used car I stil Manny made sure I was setup with other helpful employees to buy my used car. Though I wish I was given a better trade-in value for my used car I still went with Tucson Subaru because of the friendly staff and overall excellent experience. The men in the Service Department went out of their way to solve an issue and I thank them for all their hard work and attention. More

Outstanding Dealer - Terrific Experience Working with Kevin Gribble at Tucson Subaru was the best experience I've ever had with any dealer ever. I submitted an online inquiry regarding a 2015 Working with Kevin Gribble at Tucson Subaru was the best experience I've ever had with any dealer ever. I submitted an online inquiry regarding a 2015 Outback and within minutes, Kevin had emailed me back with answers to my questions. We met at the dealership later that day, test drove the model we were interested in and put a deposit on one that was due to arrive within days. In the following days (4), Kevin did an outstanding job of keeping me informed of the delivery status and on the day the car arrived scheduled the convenient time for me to come in and complete the paperwork and take delivery. As an aside, it really helps that Kevin's just a bit of a techno-geek. His explanation of the Subaru audio and nav system was really good. I've barely had to look at the manual since. I'd also like to commend Traci Roberts in Finance. Not only does she do a really good job of explaining the paperwork and other optional services, she's a model of efficiency. She made what's otherwise a tedious process as painless as possible and did so with a lot of humor. More

New WRX buyer Manny got my car setup just like I asked. Traci found us a great rate. Overall had a great experience. Would recommend and buy from again. Manny got my car setup just like I asked. Traci found us a great rate. Overall had a great experience. Would recommend and buy from again. More

great experience Staff extremely helpful and knowledgeable great experience I would recommend anyone looking to buy a car used or new to come here I'm extremely sat Staff extremely helpful and knowledgeable great experience I would recommend anyone looking to buy a car used or new to come here I'm extremely satisfied More

Knowledge is power We were very pleased with Tucson Subaru and C. J. Nichols, the sales rep who helped us. I can't imagine anyone who knows the product better than he do We were very pleased with Tucson Subaru and C. J. Nichols, the sales rep who helped us. I can't imagine anyone who knows the product better than he does. We felt we had all the information we needed to make an intelligent decision. More

Care That Counts I had an issue with my dashboard warning lights caused by a defective gas cap. "Garrett" in the service department at Tucson Subaru was amazing. He sc I had an issue with my dashboard warning lights caused by a defective gas cap. "Garrett" in the service department at Tucson Subaru was amazing. He scheduled me ASAP, made sure my costs were reasonable and gave me options if a similar problem occurred again. Great people at Tucson Subaru! I will be back if needed. - walt snover More

High information, low pressure I bought a used vehicle from Trent about three years ago. I liked the experience, so we came back to learn about the Outback. Trent stayed in touch I bought a used vehicle from Trent about three years ago. I liked the experience, so we came back to learn about the Outback. Trent stayed in touch over the years, and I felt comfortable and confident to work with him again. For us, the Outback sells itself as far as the function and value, but Trent and Sean helped to answer questions and explain the benefits so we understood what we were getting. Curt helped us understand our financing options and helped us get the best value that we could afford. More

outstanding Steve Norris and DJ Tramp were both kind, thoughtful, knowledgeable and patient with me. I took all day to decide, asked lots of questions, and saw ma Steve Norris and DJ Tramp were both kind, thoughtful, knowledgeable and patient with me. I took all day to decide, asked lots of questions, and saw many cars. They were beyond patient and never made me feel pressured. Curt was equally great during the financial part. Wonderful team! More