Tucson Subaru

Bob Wilson for President I am a young wildlife biologist who was embarking on my first full-fledged car buying experience, albeit with the help and guidance of my parents. I h I am a young wildlife biologist who was embarking on my first full-fledged car buying experience, albeit with the help and guidance of my parents. I had a complicated wish list of things I wanted in a car... Must be able to fold down seats and sleep in/live out of, 4x4 drive, rear locking axle, good with snow, and some combination of model year and safety rating that put me in an affordable zone of insurance. My parents of course had their own set of "must-haves" and ideas about the used-car buying world. Until we met Bob Wilson, I was thinking that this was going to be the experience that ripped us all apart. After countless overly aggressive car salespeople, Bob was the first to truly LISTEN to us, instead of just waiting to talk. We were a tough sell and a hodge-podge group of wants between me, my mom, and my dad, but Bob was patient and understanding. DJ Tramp also became part of our experience once we found the car we wanted. He was fair, communicative, and easy to talk to. I now have just the right car for my job/lifestyle and couldn't be happier. More

Everything is perfect I now have 2 Subaru's thanks to Kevin. He made the sales experience as good as the one I have always had in service. My old service advisor Curt hel I now have 2 Subaru's thanks to Kevin. He made the sales experience as good as the one I have always had in service. My old service advisor Curt helped me do my sales paperwork and he was fantastic like always. Dan is the man in service he's been around since my 02 was new!!! This whole dealership is top notch!!! More

Good Experience Not sure whether to buy another pick-up truck or an SUV, I went to Tucson Subaru on a Saturday to look at and to test drive their vehicles. Jennifer D Not sure whether to buy another pick-up truck or an SUV, I went to Tucson Subaru on a Saturday to look at and to test drive their vehicles. Jennifer Duran spent more than 2 hours showing me several models and getting me behind the wheels of each. The test drive experience met my expectations and I learned quite a bit. On Sunday I did my research for safety and $-value of all the vehicles I was considering, and then I decided to purchase a Forester on Monday. I texted Jennifer and she prepared much of the paperwork before my wife and I arrived. We proceeded at a good pace and I was able to exit with the Forester in about an hour and a half after meeting with Louie Ascencio in finance. It was a good experience, and I hope to continue good experiences with the service department, introduced to me by Jennifer, when the time arrives for scheduled visits and any/all warranty work that may be needed in the future. More

Painless experience My husband, Dave and I have neen looking for a newer vehicle intermittently for some time. We have not prurchased from a dealer in 35 years, mainly be My husband, Dave and I have neen looking for a newer vehicle intermittently for some time. We have not prurchased from a dealer in 35 years, mainly because we wanted to avoid the high pressure tactics dealerships are known for. Everyone at Subaru that we dealt with were friendly and easy to talk to. Jennifer and Steve the sales people were awesome. Tim in fiance was great. I highly recommend Subaru of Tucson! More

Good Salesman, Good Jeep I saw a Jeep Rubicon with 19k miles online in their used fleet. Made an appointment to come see it after work. Ken Murch called about 30 minutes bef I saw a Jeep Rubicon with 19k miles online in their used fleet. Made an appointment to come see it after work. Ken Murch called about 30 minutes before my appointment to confirm that 1) I was still coming and 2) he and the Jeep were ready and awaiting me. I like that. (At a different dealer in Phoenix in years past I drove two hours to see a vehicle. When I arrived they couldn't find it and when they finally did it would not start. Cute, right? I appreciated Ken's approach much better.) Upon arrival the Jeep was waiting right in the front lot and it was immaculate. Ken took me to his office, gave me the Carfax before I even got to ask, and got a magnetic plate for the test drive. The drive was splendid, Ken said just the right amount of complimentary things about me and the Jeep to make it a convivial drive but he was nowhere near pushy or annoying. He's a pro. Upon our return the usual polite haggling took place with him exiting to speak with his boss to help negotiate the price- typical stuff for a used car purchase but it was all handled with minimal pressure and an almost apologetic grin, like, "Hey, we both know what is going on here." I especially like the refresh Tucson Subaru does for their trade-ins. I got a list of all the service work, new wipers, new break pads, et cetera. A little extra peace of mind. I did get a pretty fair price and this Jeep is near-perfect, exactly what I had been looking for and we all knew it. Very happy with my purchase. As a testament to my satisfaction, a month later I called Ken again because my wife and I were thinking of getting a newer minivan. Why would you call a Subaru dealer looking for a late model minivan? You only do that if you liked the dealership and you really liked your Salesguy. Top notch all around in my book. More

Curtis Mchenery excelent help for disabled person I have multiple sclerosis and extreme brain fog when tired or stressed. On the day I bought my car I was buying too many add-ons at the end of the d I have multiple sclerosis and extreme brain fog when tired or stressed. On the day I bought my car I was buying too many add-ons at the end of the day. After I had a good nights sleep I wanted to reconsider and Curtis fixed things to my delight through some creative applications. I was very satisfied. I no longer anticipated I had made a too reckless decision in buying a new car. Thanks Curt! I don't feel so disabled if people acccept the fact I do goof sometimes. More

Helped me get a car! Entire team was more than helpful to get me a car. Thanks to everyone. Loving my car. Will recommend the team to anyone. In fact I did! Entire team was more than helpful to get me a car. Thanks to everyone. Loving my car. Will recommend the team to anyone. In fact I did! More

Great service Kevin Gribble was able to find the vehicle I was looking for and quickly got it to the dealership. There was some minor damage to the bumper due to ro Kevin Gribble was able to find the vehicle I was looking for and quickly got it to the dealership. There was some minor damage to the bumper due to road debris but Tucson Subaru had it quickly repaired. Traci Roberts in finance was extremely helpful and patient in dealing with some minor issues. All in all it was a great experience. This is the second vehicle I have purchased from Tucson Subaru and both times the service was great. More

Purchase of a certified used auto. My experience with with Rudy started about a year ago when I first started looking into purchasing another auto. Right after I began my search I had My experience with with Rudy started about a year ago when I first started looking into purchasing another auto. Right after I began my search I had to have an emergency operation and was out of work for six weeks. I comunicated to Rudy that at that time I had stopped my search for a new auto. He uderstood but periodically maintaned contact with me thru e-mail updates of product for sale. He was always cordial and informative, so when I began my search again I started with him. He made the experience pleasant and he expedited it quickly. I would definitely recommend him and the dealership to my friends. Tim Hanson did a fantastic job of getting me financing and then expediting all the paperwork as efficiently as I have ever experienced! Definitely a pleasant end to a long process. More

Jennifer Duran My mother and I met with Jennifer Duran at Tucson Subaru to see about a used vehicle we had saw on their website. The car was recently traded so it wa My mother and I met with Jennifer Duran at Tucson Subaru to see about a used vehicle we had saw on their website. The car was recently traded so it wasn't ready for sale quite yet, however Jennifer and the whole staff were excellent throughout the whole process and we were out in just a couple hours. Definitely would recommend this dealership to anyone looking for a new or used vehicle! More