Tucson Subaru

Don't buy out of state. Basically, we made a deal they wouldn't/couldn't honor. Trent Nichols contacted me about a used car. I asked and he told me the factory warranty w Basically, we made a deal they wouldn't/couldn't honor. Trent Nichols contacted me about a used car. I asked and he told me the factory warranty was good for almost 2 years. We agreed on a price and he sent me a contract. I signed it and sent it in, asking that he double check the start date on the warranty period. He claimed he couldn't confirm the warranty b/c the BMW dealership refused to release the information. The first dealership I called happily told me the warranty would expire in 9 months. When I told Trent, and asked where that left us he replied, "You have to tell me. I can't control that unfortunately." I replied that he could either offer the additional warranty or adjust the price accordingly. He refused, claiming Carfax reports aren't always accurate. I pointed out that the report says that any warranty dates are estimates and should be "confirmed by your dealer". So, Carfax says I can't rely on the dates, but Tucson Subaru believes it can when asked about the dates. Anyway, mistakes happen, but instead of owning up to the misrepresentation, I got the initial "You have to tell me" response, as if the deal being $1000+ worse than represented was something I should either accept or just take a hike. Had I not asked, and then done his job for him, I'd have paid for the car and shipping, only to find out in a year that a repair was out of warranty. Then what I wonder? Take a hike is my guess. Next came the excuses. "I have been selling cars for 13 years and this is the 1st time I ever seen that big of a difference." "The guy who traded it was military and did a European Delivery Program and had the car shipped to Germany then shipped back to USA when he came home." So, shipped from Germany, to USA, back to Europe, then back to TX? Even if you believe that, the carfax report shows the date the warranty date started, i.e. delivery to dealer. That is a common date for warranties to start running, and you don't need 13 years in sales to know that. Anyway, after mentioning that I still hadn't been offered a simple apology, I got, "I told you the information that I knew. I am very sorry that it turned out there was other information...I am sorry for any miscommunication or any information that was unknown at the time." After pointing out that this was not an apology b/c he didn't tell me something he "knew", I got, "Not sure why we are going around on this. I am sorry you are upset..." Exactly, you are sorry I'm upset, not that you almost sold me a product that was materially different than described. If you doubt any of this, ask him. I'm quoting text/emails. So, in sum, Trent is the typical salesman. Nice as can be when he wants something, then nothing but attitude and excuses when the bs hits the fan. Take your business elsewhere, not because they/he make mistakes, but because they won't stand behind their deals when they do, or at least admit they made a mistake and sincerely ask for your understanding. You have been warned, but hey, maybe you're special, or maybe he's just the only salesman at Tucson that provides false info, although he did state "This is how we always check warranty dates." So good luck with that my friends. More

Friendly and fair dealership Internet sales manager, Rudy, made the car buying experience a painless process especially with being an inexperienced car buyer. Both him and financ Internet sales manager, Rudy, made the car buying experience a painless process especially with being an inexperienced car buyer. Both him and finance manager, Tim, answered the many questions we had. We truly felt it was an honest and straightforward purchasing process. We would buy again from Tucson Subaru. More

Test drive Great experience. I called ahead so as to take a Subaru Forester and an Outback on a test drive. My son-in-law has one and my grandson the other. Chec Great experience. I called ahead so as to take a Subaru Forester and an Outback on a test drive. My son-in-law has one and my grandson the other. Checking consumer reports, I found them to be highly rated. The individual I was to meet was busy but I was introduced right away to another person who assured me he could help me. I reiterated right away I just wanted to test drive the two vehicles and did not want delays. A copy of my drives license was secured and he retrieved two sets of keys and said "let's go" I drove and he sat in the back seat. We took smooth and rough roads as I requested. Throughout the test drive he would past on high-lights of the vehicle, but mostly spent his time answering my questions. His name name is Chris Smith and has 15 years of experience in car sells. He was extremely courteous and polite, knowledgeable and efficient. I am not the easiest person, sometimes, to work with as I am focused and direct, sometimes demanding. He excelled as did the dealership. I have already pasted on Chris's name and address to a friend as he is also interested in the Outback or forester. Rudy More

Straightforward Approach to Sales Compared to the Volkswagen dealer down the street going to this Subaru dealer was a pleasure. They did not try to waste our time with needless waitin Compared to the Volkswagen dealer down the street going to this Subaru dealer was a pleasure. They did not try to waste our time with needless waiting in the office. Steve just brought over an Outback with the trim level we wanted to see and made a copy of our licenses-prior to taking a test drive. If we decide to get a Subaru we will definitely buy it there. More

Painless and pleasant. I was very pleased. Kevin was a model of clarity and ease. He made me comfortable from the beginning. All questions were answered promptly. I would hi I was very pleased. Kevin was a model of clarity and ease. He made me comfortable from the beginning. All questions were answered promptly. I would highly recommend him. More

Painless automotive purchase. Purchased a 2016 used Forester with 5400 miles on the odometer. It was in the dealership loaner program for five months. It was the perfect vehicle. Purchased a 2016 used Forester with 5400 miles on the odometer. It was in the dealership loaner program for five months. It was the perfect vehicle. We are very sensitive to new vehicles. We are now enjoying a "new vehicle" without the new vehicle odor. The entire staff, sales finance and service were professional making our purchase a pleasure. We are senior citizens that have made several automotive purchases over the years. Tucson Subaru is truly "the best of the best". More

Great experience This was my first factory order of a car after buying off lots for many years. Tucson Subaru did everything they promised in the time frame they estim This was my first factory order of a car after buying off lots for many years. Tucson Subaru did everything they promised in the time frame they estimated. My new car is exactly as I ordered and in perfect condition. Ken Murch was responsive, professional and reliable from day one. Overall a great experience. More

Friendly, helpful and not aggressive. I stopped by to look at cars without my husband and Kevin McDougall was the salesman that helped me. He was wonderful! He did not pressure me and wa I stopped by to look at cars without my husband and Kevin McDougall was the salesman that helped me. He was wonderful! He did not pressure me and was very helpful. It was a little over a month before we bought. Kevin kept in touch without the typical car salesman pressure. I knew that he was the person I wanted to do business with. He made the whole process enjoyable and easy! I had my car less then a week and I had an issue arise. 6:15 at night in a shopping center, turn off my car and all the lights turn red, engine light comes on and there is some kind of loud beeping sound. I called the dealership and Frank talked to me and said he would be right down to help me. I discovered after he was on his way down that I had not put my car into park mode and I created the issue at hand. Frank was very understanding and nice when he arrived! He said the only concern is that I was safe. I love this dealership! Would recommend anyone looking for a car to check them out and especially Kevin McDougall. More

Friendly persistence got Kevin the deal I came in to look at & test drive a Subaru back in October 2015. Kevin, "Big Bird" my salesman was very helpful & friendly. I was not quite ready to I came in to look at & test drive a Subaru back in October 2015. Kevin, "Big Bird" my salesman was very helpful & friendly. I was not quite ready to purchase a car, but Kevin kept me updated on deals and possible vehicles that would work for me for the next 3 months. In mid January I returned ready to purchase a vehicle. Kevin was able to get me into a beautiful Outback that I am very pleased with, my purchase and care from a special salesman, Kevin, "Big Bird" ~ Thank you for your excellent sales & service, Sun Lady Jo More