Tucson Subaru

Steve Willis gave us Excellent help finding a new vehicle. Steve Willis has done a GREAT Job helping us to find the correct vehicle for our needs. He was always there to help and without the pressure to buy N Steve Willis has done a GREAT Job helping us to find the correct vehicle for our needs. He was always there to help and without the pressure to buy NOW like some salesmen. TY Steve More

Always the best experience with Subaru I highly recommend this dealership. Sales personnel are friendly, knowledgeable and willing to make a fair deal. They have a large inventory to chose I highly recommend this dealership. Sales personnel are friendly, knowledgeable and willing to make a fair deal. They have a large inventory to chose from. The facility is clean and modern from the sales floor to the service department. I purchased two vehicles from this dealership and will most certainly do so again. More

Patient and always willing to go the extra mile I have bought about 6 cars over the past 4 years and have had highs and lows when it comes to dealers. Initially I thought that I this was going to b I have bought about 6 cars over the past 4 years and have had highs and lows when it comes to dealers. Initially I thought that I this was going to be a bad experience due to the fact that I walked into the dealer showroom and not single person asked me if I needed help. I asked a salesman at the counter if I could get some assistance and his reply was, "Yeah they will be with you in a minute." This irritated me at first because it seemed like they did not value my business enough to have anyone at least ask me if I needed help. Then in comes Rudy, an internet salesman, he was very apologetic and said that he would be more than happy to help me. I already knew the cars I wanted to look at so that part was simple. The only complaint I had was that he did not seem familiar with the cars I was looking at however, they were not Subarus so I cannot fault him. I test drove what would eventually be my new(used) Infiniti and told him I had to get going due to the fact that I rode a motorcycle from 70 miles away and a thunder storm was rolling in. He said okay and took down my information and told me to let him know if I wanted to make an offer. It took me until Saturday to make it back up to Tucson in order to purchase a car. I started searching at 9:00am and saved the Subaru dealer for last because I had already test drove the car I wanted to look at there. I went to 5 different dealers around town and did not find anything that really jumped out at me or any salesman that really went out of their way to make the experience memorable. I finally ended up back at the Subaru dealer and drove the Infiniti again as well as a Subaru. I told Rudy that I was going to go grab dinner and talk to the wife about the decision. He was not pushy and did not imply that I needed to finish the deal then and there and said he would be there when I got back. I walked about half a mile to grab food and returned about an hour later and Rudy was ready. I told him that I was ready to make and offer. We did the normal back and forth with the sales manager and I knew what I wanted to pay and eventually with Rudy's help we settled on a price. This is where the problems started and dealership really began to shine. Being 5pm on a Saturday my bank was closed and could not process my pre-approval. I began to get very worried because I had not way to get back to town and the dealer and bank were both closed on Sunday. In comes Louie the finance manager. He quailed my worries and told me that he would get my home in that car tonight and should be able to even beat my pre-approval. After a few set backs with a local credit union (not living in that county) and doing some work arounds Louie whipped up a solution, printed out all the paperwork, got my out-of-state registration squared away, got the paperwork processed and ready to mail to my my wife who was out of state, and finalized the deal in less than 20 minutes. He did not pressure me for the usual extended warranty or the dealer car alarm, he did not try to sell me anything I didn't need. He was professional, quick, innovative, and understanding. We shook hands and I knew all the steps I needed to take Monday in order to finish up the little details. After the papers were signed Rudy handed me the keys and gave me a brief overview of the car (again it was a Subaru so there wasn't much to it) we also shook hands and I was happily on my way home with a wonderful car and a great experience under my belt. Despite some hang up here and there throughout this was a great car purchase. Rudy is sincere and professional and will do his best to accommodate your needs. Louie is smart and willing to do whatever it takes to take care of a customer. I would absolutely come back to purchase another car. Thank you gentlemen! More

Pleasantly Surprised The experience of buying a car for myself has always been exciting but overwhelming because of pushy salesman. Jennifer Duran eliminated the overwhelm The experience of buying a car for myself has always been exciting but overwhelming because of pushy salesman. Jennifer Duran eliminated the overwhelming pushiness for myself with an easy to talk to calm demeanor and joyful personality. She answered all of my questions and got me in a car that I love. More

Great experience, really set me up with what I wanted They were able to set me up with my dream car at a great deal so I was extremely happy with the whole experience at the dealership They were able to set me up with my dream car at a great deal so I was extremely happy with the whole experience at the dealership More

Very knowledgable and helpful I needed a car and Kevin G helped me quickly find the best car for my needs and worked out a good deal for me. I needed a car and Kevin G helped me quickly find the best car for my needs and worked out a good deal for me. More

Excellent customer service Tucson Subaru is a well-managed organization. The showroom is clean, attractive, and comfortable. You are greeted and helped immediately. I had an app Tucson Subaru is a well-managed organization. The showroom is clean, attractive, and comfortable. You are greeted and helped immediately. I had an appointment, which I think expedited the process. I was introduced to my salesperson from Costco's Auto Program, which I recommend you look into. The showroom had each model represented, so it wasn't necessary to test drive every single one. I narrowed down my search and only test drove one vehicle to know it was the right model. The process to purchase was smooth. I think I spent a total of 5 hours from test drive to signing on the dotted line. I am so happy with my new car! More

Great Car Buying Experience Tucson Subaru consistently provides friendly and easy car buying experience. They are also number 1 in customer service. The service department is top Tucson Subaru consistently provides friendly and easy car buying experience. They are also number 1 in customer service. The service department is top notch. In fact I was so impressed with the service department that I traded my Nissan Frontier in for a Subaru Forester so that I wouldn't have to deal with a another dealer's nefarious service department. More

Quick, easy and great service. Found the vehicle online. Contacted their online team. Was able to use their alert system to let me know when the pricing changed. Got down to a great Found the vehicle online. Contacted their online team. Was able to use their alert system to let me know when the pricing changed. Got down to a great price and went in to meet Kevin. No pressure sale. Very friendly and left very happy. More

Bob Wilson Bob was the first non-aggressive car-dealer I've meet here in the USA, and I have visited my part. As a European that is what I really appreciate, Bob Bob was the first non-aggressive car-dealer I've meet here in the USA, and I have visited my part. As a European that is what I really appreciate, Bob informed me very well about how the hole process is here in the state, I felt well treated and will definitely come again next time I need a car. More