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Tucson Subaru
Tucson, AZ
15,350 Reviews
Tucson Subaru is proud to be serving the Tucson community. Our committed sales staff has many years of experience and makes it their top priority to satisfying each individual customer's needs. We have a large inventory of New Subaru Vehicles, including the new Subaru Outback, Forester, Impreza, Legacy, Crosstrek, and BRZ. We also have a great selection of pre-owned car in Tucson from top vehicle manufacturers that are personally selected to ensure great quality. Our Certified Pre-Owned Subaru are warrantied for up to 100,000 miles. Our friendly Sales Staff is happy to discuss all options with you and help you find the Subaru vehicle that is just right for you and your family.
We also offer expert and stress-free maintenance and Subaru repair in our Tucson Service Department. Our Service Technicians are friendly and knowledgeable and will be happy to advise you on the best maintenance schedule to keep your Subaru running like-new. We also offer a wide selection of the latest Genuine Subaru Parts in our Tucson Parts Department, and our Parts Specialists will gladly help you find just what you need for your particular Subaru model. If you're looking for a new car loan or Subaru lease in the Marana area, we have an executive credit builder program that can help re-establish our client's credit.
At Tucson Subaru, we will offer you a straight forward, simple and efficient car buying experience and are conveniently located near the Oro Valley, Sahuarita, Green Valley, Sierra Vista and Marana, AZ areas. The way it should be! Give us a try and let us show you how simple buying your next car can be; we promise you'll be glad you did! Visit us today at 4901 N Oracle Road, Tucson, AZ 85704.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 15,350 reviews
March 29, 2017
BRZ purchase CJ Nichols was very informative and not pushy at all. Like that in a sales rep. Other employees were friendly and courteous. Will definitely tell othe CJ Nichols was very informative and not pushy at all. Like that in a sales rep. Other employees were friendly and courteous. Will definitely tell others about our good experience with Tucson Subaru More
by Weezief
March 28, 2017
Excellent - All sales personnel and individuals in each department were extremely helpful and courteous. Very organized dealership. Loved the low key approach to All sales personnel and individuals in each department were extremely helpful and courteous. Very organized dealership. Loved the low key approach to the sales process. Liked dealing with the internet sales area. More
by Subaru Lady 74
March 28, 2017
awesome experience Trent and the Tucson Subaru team did a great job with our lease of my daughter's forester. She wanted a certain color and they went out and found her Trent and the Tucson Subaru team did a great job with our lease of my daughter's forester. She wanted a certain color and they went out and found her one. This is our second purchase with Trent and Tucson Subaru. More
by Brent
March 28, 2017
5th Subaru 2002 Forester, 2004 Forester, 2006 Forester, 2016 Outback, and now the 2017 Impreza! We choose Subaru for many reasons: excellent crash tests, standar 2002 Forester, 2004 Forester, 2006 Forester, 2016 Outback, and now the 2017 Impreza! We choose Subaru for many reasons: excellent crash tests, standard all-wheel drive, reliability, roomy interiors for stashing gear or dogs, great value for the money. The experience with CJ and Tim was low-pressure. They took their time with us (5 hours from entering to driving away). Why so long? We test drove two cars and learned to operate the extensive safety features on each. Since we used the Costco Buyer's Program, there was no price haggling - just a fair bottom line for the car we wanted. This was our second time with CJ - we asked for him by name. We were not disappointed. More
by Carla J
March 27, 2017
Excellent car buying experience Joe Micoletti from Tucson Subaru spent half his day with my wife and I. Many questions later and 3 different test drives, we drove off with our new Su Joe Micoletti from Tucson Subaru spent half his day with my wife and I. Many questions later and 3 different test drives, we drove off with our new Subaru Forester. Joe was patient with us and we thank him for the experience. Would strongly recommend this dealer and Joe if you are looking for a new Subaru. More
by Jaimeg
Employees Worked With
March 27, 2017
Outback For the most part, Tucson Subaru was responsive to email and voice contact. They were accurate on the dates the car would be delivered which is appre For the most part, Tucson Subaru was responsive to email and voice contact. They were accurate on the dates the car would be delivered which is appreciated. On pick-up day, Trent was most helpful. The overall experience was efficient, relatively quick, and no pressure. Trent also did a good job explaining the features of the car. Thank you More
by jbtolo
Employees Worked With
Trent Nichols
March 27, 2017
Phone Service is Abysmal This is the third time that the answering service has set me up to be angry and frustrated with service. My car has had trouble starting, suspected b This is the third time that the answering service has set me up to be angry and frustrated with service. My car has had trouble starting, suspected battery replacement. It's still under warranty, so I have to bring it here. I called at 2 pm on Saturday to find out if the battery was still covered under warranty. No one in service was available to take the call, was forwarded to an answering machine. Called again an hour later, forwarded to answering machine again. Called again at 4:30, was given the number to the Subaru Roadside Assistance program by an "adviser" and was told it was the direct line to Subaru. Was on hold 32 minutes, only to be told this was a third-party dispatcher for roadside assistance only. Called Subaru back, and the Service Center was closed but they did manage to confirm still under warranty. No information was given about what the actual appointment would entail. Tried to call Monday to make an appointment, couldn't get through. Made one online. When I arrived for my 11:45 appointment, the greeter was too busy checking me off the list to even give me any information. I couldn't tell if I was being helped, if anyone knew I had an appointment... there was no one to ask. Waited ten minutes with the car, went into the office where no one would make eye contact with me. There was literally a service person leaning against the counter, not helping anyone, not looking at me, and only after I waited there for an entire minute did he deem to point at my car and say that someone was helping me now. I was told it would take 1 hr and 45 minutes to fix, I couldn't believe it! No one had mentioned it would take more than the usual 10-30 min to replace a battery, it was mind-blowing. I was there on my lunch break, was late back to work. This is the second time I have received this kind of lack of help when trying to make an appointment. At the checkup before my last, I called to make an appointment and was told it would be a 4-6 hour check-up. I arrived and they told me in person it would be an hour and a half. I had planned and structured my entire day around the original estimate, it was SO frustrating. I would rather someone says "I don't know" than give me all of this false information. Once I started saying I was going to write a poor review, the service person was ready to get me the manager to figure out how to improve service. No one ever offered that help when I was frustrated before, they were just afraid of tarnishing their public image. But people buying a car here should know that the service department communication is baffling. When you start to feel crazy because you just want an honest answer, then you suddenly find you are being gas-lighted by a SERVICE department... they should make you feel heard, and taken care of! Not frustrated and angry and "placated." Once my warranty is up, I will never return here for service. More
by ep0w
Employees Worked With
I don't know, the people answering the phones were the problem, you don't know you're going to need their name until you show up to the fiasco.
March 27, 2017
IT WAS A PLEASURE!!! Steve Norris was the first salesperson to greet us a week ago when we first visited Tucson Subaru. He spent over 2 hours with us, allowing us to test Steve Norris was the first salesperson to greet us a week ago when we first visited Tucson Subaru. He spent over 2 hours with us, allowing us to test-drive various models of the Forester; during that time he was courteous and knowledgeable but not stuffy or intimidating. During the following week we had several phone calls and e-mails with Steve, making offers and counter offers and he took these offers promptly to his supervisor (Loren Henry) and keep us in the loop. After a week of "back and forth", we came up with a deal that worked for both Tucson Subaru and for us. On Saturday, we met with Steve and Tim Hanson and got the paperwork taken care of in a timely manner. During the closing of the deal, we didn't feel any pressure to buy any options or accessories and there were no surprises with the final price. I would strongly recommend both Steve Norris and Tucson Subaru to anyone in the market for a fine car from a friendly dealership. More
by owner of The Last Ride
Employees Worked With
Tim Hanson, Steve Norris, Loren Henry
March 26, 2017
Gil Warren My 2017 Outback purchase was a terrific experience. Gil Warren was very knowledgeable of the vehicle's options and was a joy to work with. My 2017 Outback purchase was a terrific experience. Gil Warren was very knowledgeable of the vehicle's options and was a joy to work with. More
by Erich
Employees Worked With
Gil Warren, Tim Hanson
March 26, 2017
It was a long day but everyone stuck with the task at hand. Like I stated, it was a very long day. Tucson Subaru stayed with the task at hand and finally was able to come up with a solution. I was very concerne Like I stated, it was a very long day. Tucson Subaru stayed with the task at hand and finally was able to come up with a solution. I was very concerned about a problem I was having but we were able to come to a conclusion, I think, that was fair to all parties at hand. More
by LoveMySubarus
