Tucson Subaru

An unexpected outcome! I have a 2014 Subaru Forester. I had and issue with my drivers side visor; the flap over the mirror was beginning to get loose and was starting to ha I have a 2014 Subaru Forester. I had and issue with my drivers side visor; the flap over the mirror was beginning to get loose and was starting to hang down. I contacted your service department and ended up speaking with Jason Mumma. I explained my situation. He found that this item was not eligible under my extended warranty and quoted an estimated price. He said that he would check with his service manager to see if they might be able to comp the item. I was shocked by this and wasn't expecting it in the least. He phoned back to let me know that he got approval for it and that they ordered the part. Again, I hadn't really expected it and found myself in disbelief. Several weeks later, my son was moving his visor over when the whole thing snapped off! I couldn't believe this happened and was so embarrassed when calling back to speak with Jason about it. He was very kind and reassuring and suggested that I bring the vehicle by to take a look at it. When I got there, we discussed the need to replace it too. I had fully expected to pay for it. He told me he would see about getting a discount on it and informed me that they had the visors in stock. He asked me if I could leave my car for about an hour to which I agreed. When my car was ready he came to get me in the customer lounge and announced that they both had been comped!...I couldn't believe it! I was not expecting this in the least! I didn't ask for this but he went out of his way on my behalf! I was so incredibly grateful as it is a tight time of year financially and was so relieved! This was a well timed gift I wasn't expecting. I have had several dealings with your location now which have all been good. From your salesmen (Joe Micoletti) (...although I was sadly unable able to find a used vehicle there at that time that met all of my parameters and ended up buying elsewhere--will try Joe again in the future!), to your parts person (Scott Buford), to your service advisers (Jason and others). Your top notch Dealership and care of your customers is an example for other like businesses to follow. Thanks again Jason and Tucson Subaru! More

Great service As with everything else I have experienced as a Subaru owner, the service at Tucson Subaru was excellent and completed in time promised. The customer As with everything else I have experienced as a Subaru owner, the service at Tucson Subaru was excellent and completed in time promised. The customer lounge was comfortable AND offered outlets and WiFi so that I was able to work remotely. Anyone who doesn't drive a Subaru is really missing out. More

No pressure service! Very helpful employees! Thank you Kevin and Curt for making it easy and painless to get my Subaru! I got exactly what I wanted without any added pressure of upselling me feat Thank you Kevin and Curt for making it easy and painless to get my Subaru! I got exactly what I wanted without any added pressure of upselling me features I didn't need. Kevin understood exactly what I wanted from the beginning and lead me to the perfect vehicle to leave with that day! I will definitely be coming back for my next Subaru in the future! More

Top of the line service all around. I could not ask for a better experience. When all the other dealerships tried to sell me cars and items I didn’t want or need. This dealership made m I could not ask for a better experience. When all the other dealerships tried to sell me cars and items I didn’t want or need. This dealership made me feel welcome and catered to the needs of me and my family. The entire staff was very helpful and worked together constantly to help every customer. Every question was answered and every need was met. All the prices are right where they need to be and I was offered a higher price on my trade in compared to other dealerships. More

Extremely personable and well taken care of Ken went above and beyond to make sure I got the perfect Subaru!! I’m super excited to hit the road in my new car! Thank you so much!! Ken went above and beyond to make sure I got the perfect Subaru!! I’m super excited to hit the road in my new car! Thank you so much!! More

Best Car Buying Experience Ever So, we just walked in off the street to test drive a Subaru. Our neighbors have one. Actually, we know a lot of people with Subaru's, but we had never So, we just walked in off the street to test drive a Subaru. Our neighbors have one. Actually, we know a lot of people with Subaru's, but we had never test driven one. We met Joe Micoletti in the parking lot. He was knowledgeable and believable from the get-go. He showed us a base model Subaru Forester. We loved it but I wanted "all the bells and whistles". I feel like he heard us but he didn't try to sell us more than we wanted. We ended up purchasing a new 2018 Forester Premium. I absolutely love it. Joe has called us 3-4 times to check in with us to make sure we were happy. I then received an email from Darla Muckley who offered a $50 gas card if she could show us all the technology in our car. I was there a week ago. She is incredibly knowledgeable, and was so personable. We couldn't be happier. More

Amazing service! Thank you Joe Micoletti for being an awesome salesman! Love and adore my car! Everyone at the dealership is amazing! Nothing but good things there! Thank you Joe Micoletti for being an awesome salesman! Love and adore my car! Everyone at the dealership is amazing! Nothing but good things there! More

good experience Got very good and courteous service--very flexible in changing my time. Scott Gregg the service manager was very available. The car was ready when pr Got very good and courteous service--very flexible in changing my time. Scott Gregg the service manager was very available. The car was ready when promised. More

Excellent experience. Great Salesmin with Trent Nichols . Excellent overall. Not pushy, looked at a few used ars when Igot there. Had one in mind prior to getting to dealer. Was read to look at and drive. Excellent overall. Not pushy, looked at a few used ars when Igot there. Had one in mind prior to getting to dealer. Was read to look at and drive. More

Very professional willing to hear me. Made a friend! I bought from Tucson Subaru so I was sure that they worked with me in an honest and fair way. Treated me with respect in a major matter. I bought from Tucson Subaru so I was sure that they worked with me in an honest and fair way. Treated me with respect in a major matter. More