Tri-City Subaru

The experience with the dealership, particularly the sales person, Robert Arthur, was very commendable. I was treated fairly and with respect, neither of which seem to be present in many car dealerships sales person, Robert Arthur, was very commendable. I was treated fairly and with respect, neither of which seem to be present in many car dealerships. I would certainly recommend this dealership if you are looking for a good used car and based upon my experience, looking for a new car as well. More

The guys at Tri-City were friendly, cooperative, and honest. With each of these guys, listening took precedence over talking, a characteristic unbeknown to most car dealers. After weeks of research an honest. With each of these guys, listening took precedence over talking, a characteristic unbeknown to most car dealers. After weeks of research and comparison, it seemed Tri-City had the largest pre-owned Subaru selection and prices were favorable to other dealerships, such as Ocean Subaru, for instance. Finally, Andrew was reasonable in providing fair trade-in values for customer's looking to use their vehicles as down payment leverage. This was not the same case with other dealerships... Jay More

Tri City Subaru completely saved me from being taken advantage of by another dealership. I own a 2006 Subaru Outback wagon with 48,000 miles and excellent condition. I was traveling in a snowstorm advantage of by another dealership. I own a 2006 Subaru Outback wagon with 48,000 miles and excellent condition. I was traveling in a snowstorm in Boston and noticed an engine error code (Er HC) on my console as well as the temperature guage being at the highest point. I found a Subaru dealership in Beverly Mass who could not look in depth until the next day, so they checked the coolant and thought it would be safe to get to a dealership nearer to my home. I went to Exeter Subaru (Exeter, NH), left my car there and was told I would get a call later in the day with an update. After approx 30 minutes, I received a call that my car was not driveable and there was a very serious problem with my engine...either cracked heads or a cracked head gasket. It would need to be taken apart and assessed (and of course they could start that right away). I was told that even if I decided not to have it fixed (since it was a 2006 and may not be worth it) it would cost me $570 for the labor. I asked if it was covered under warranty and was told "no, it's an '06). It was mentioned that I might consider trading out of it, since it had an engine problem and they could have me speak with a sales rep...send my car to auction and get a new one. they said I was looking at anywhere between $2-4000. I told them to wait and I called Tri City Subaru in Somersworth. Almost immediately after checking my VIN#, they told me that I was STILL COVERED under the power train warranty and they would send a tow truck immediately to pick it up. I called Exeter Subaru and they said, "Oh...it must be their own warranty, we could probably work something out for you". I said no of course. At that time they informed me that they had changed my oil and it would cost $77 (why would they change the oil if they thought I had a possible cracked head gasket?) The next morning, Tri-City called me to inform me that there was absolutely nothing wrong with my car. They showed me the Subaru technical report of the exact error code, it was a known issue. They showed me the warranty report and that I was covered until 5/31/11. All through this time, Tri-City Subaru took control and took care of me. They exhibited EXCELLENT customer service. They were honest, NEVER MENTIONED BUYING A NEW CAR, supportive and thorough. I have purchased 5 cars from Tri City and when I decide to purchase my next Subaru it will be from that dealership. With regard to Exeter Subaru, I wouldn't trust them for a second. I have never been scammed like that in my life. If it wasn't intentional, then it was beyond careless and negligent. The first thing they should have done was checked my VIN and discovered I was covered, instead of calling me and telling me my car was practically not worth repairing. Do you think it had something to do with the fact that it's almost paid off????? hmmmmm. More

What an excellent dealership: so customer friendly. NOT PUSHY but VERY HELPFUL. I've used their service dept for years: Sue, the service mgr, is very knowledgeable and friendly. They've always been accom PUSHY but VERY HELPFUL. I've used their service dept for years: Sue, the service mgr, is very knowledgeable and friendly. They've always been accommodating, do excellent work, and are priced fairly. I know nothing about cars, but Sue can always explain things so that I understand what needs doing & why. While driving home to Manchester from Maine a few weeks ago, my engine light came on. I detoured into TriCity at literally 5 min 'til 5pm and explained my situation. The service man didn't act inconvenienced in the least! In fact, within a few minutes a diagnostics tech was in my car figuring out the problem. I was a wreck, but they calmed me down and fixed the problem then & there! I bought my new Subaru at TriCity and drove her home yesterday. At no time during the process did I feel pressured in any way. In fact, Andy kept the payments a little under what I needed and went out of their way to get me the EXACT car I asked for (in two days!). First, I researched their inventory online. I liked the fact that they have Certified Pre-Owned vehicles (with a warrranty) and that the Car Facts is attached to the video & profile of each vehicle. There's also a place where you can figure out what your trade is worth. In response, I received an email from Ryan. When I explained that my credit isn't good and I probably couldn't afford a car right now, he was very sweet and let me know they'd be there to help whenever I was ready. NO PRESSURE: I loved it! About a month later, I took my Subaru in for service. I also looked up Ryan and he started to go to work for me. I was amazed when he said I might qualify for a "newer" CPO vehicle. Within a few days Andy had appraised my trade in and performed some kind of miracle: I was able to buy a NEW Subaru! WOW...he did all the work for me, got the loan approved, and even found the exact model with all the bells & whistles I was hoping for. Eric spent a lot of time with me, giving me a test drive of a car and then going over all the features of my new car...no small feat since I am car-illiterate. He even set up the bluetooth for my cell phone. I couldn't have been more pleased with this whole experience and I wanted to share it because I know many people DREAD the process of buying a new car. These guys work as a team to do their best for you. I've owned only Subarus since 1987 and I always will. TriCity Subaru is the best dealership! They've earned my loyalty and I hope you will give them the chance to earn yours. Maine Stork Manchester, NH More

I was extremely pleased with the treatment I received from Steve when I was in the market for a new car. I have already recommended him to several of my friends. I had been to a few dealerships before from Steve when I was in the market for a new car. I have already recommended him to several of my friends. I had been to a few dealerships before I met Steve and was pleasantly surprised to not get the hard sell and pressure I was greated with at the others. Steve showed me what I asked him to show me. He also gave me a fair price. Steve, as well as the finance manager, offered me several optional items, but did not pressure me into buying them. He was very thorough and informative after I bought the car. Overall, it was an enjoyable experience. More

Direct dealing from beginning to end. Knowledgeable sales staff with attentive but not pushy approach. THe service department has always been great to deal with, operates efficiently and on-time.Would sales staff with attentive but not pushy approach. THe service department has always been great to deal with, operates efficiently and on-time.Would certainly recommend to friends and family. Makes owning a car a more pleasant experience all around. More

I went in with my 1991 Subaru Legacy, and they were helpful and non-judgemental. Nice people all around. I needed my Legacy's VIN numbers confirmed as I have no title. I was given the run around at a f helpful and non-judgemental. Nice people all around. I needed my Legacy's VIN numbers confirmed as I have no title. I was given the run around at a few other garages and I was getting very discouraged. More

Much better service than I ever got at Planet Subaru in MA where car was purchased---more friendly, thorough, and considerate. And price would have been marked as a '6' if I could have done it. Joey Mc MA where car was purchased---more friendly, thorough, and considerate. And price would have been marked as a '6' if I could have done it. Joey McCrossin himself went to bat for me with Subaru regional to get me covered for about $2,000 of out-of-warranty that my car really needed and I could not afford. This going way above and beyond for a customer merits the highest possible rating and many future service visits. No Subaru owner should ever hesitate to use this outstanding dealer. More

Our experience could not have been better. We bought a 2009 Subaru Outback with low mileage (very hard to find) in excellent condition for the best price anywhere on the market within a 100 miles of where 2009 Subaru Outback with low mileage (very hard to find) in excellent condition for the best price anywhere on the market within a 100 miles of where we live. The car is great. From our first telephone contact with Ryan, the service was impeccable. Everyone we spoke with throughout the process was friendly, knowledgeable, helpful, honest and easy to talk to. We would highly recommend this dealer to anyone. They have a large inventory, also. The cars we looked at were exactly as advertised. The two best deals of all the cars we researched everywhere were both at Tri-City. More

Everyone at this dealership was fantastic. Even when I wasn't sure I was serious about buying this vehicle, they were incredibly helpful, but never pushy. Eric Mancuso actually taught me how to drive thi wasn't sure I was serious about buying this vehicle, they were incredibly helpful, but never pushy. Eric Mancuso actually taught me how to drive this particular vehicle (since it was a standard), even when I said it was out of my price range. He never pushed the sale. So I took some time to think about it, and came back to find out if I could afford it. The person who worked in financing worked very hard to get me a good rate, and I ended up buying the vehicle. Then after the sale, Eric Mancuso gave me one more lesson, to make sure I was comfortable driving it before I took it home. I cannot say enough good things about this dealership. I would recommend them to anyone. More