Transitowne Kia Of West Seneca

Car has been in collision/service for 17 weeks! No one can answer the question "WHEN WILL MY CAR BE DONE?" This place is an absolute joke. STAY AWAY No one can answer the question "WHEN WILL MY CAR BE DONE?" This place is an absolute joke. STAY AWAY More

We leased a 2019 Kia Optima LX from Transit Towne Kia. When I took the car in for inspection, both front tires failed! The car literally had under 24,000 miles on it at that time. Also The rear brakes, pa When I took the car in for inspection, both front tires failed! The car literally had under 24,000 miles on it at that time. Also The rear brakes, pads and rotors no less, also need to be replaced! I don’t know of any vehicle that has had this much repair work needed at 24,000 miles! I am 56 years old and do not drive like some teenagers do, in fact I drive more like an older man. Transit Towne did nothing except to tell me that neither the tires nor the brakes nor the rotors were covered. While the staff were not rude, I feel as though there was no interest in helping a customer who most likely would’ve been a repeat customer had something been done. Even if there was some sort of discounted price for the brakes/tires, it would’ve helped. i’m sure Transit Towne Kia has no real interest in this sort of post but I hope it will help someone down the line consider who and where they buy /lease their vehicles from. More

I brought my 2016 Kia sorrento to transitowne kia for a I brought my 2016 Kia sorrento to transitowne kia for a check engine light by appointment , they called two days later to let me know my oxygen sens I brought my 2016 Kia sorrento to transitowne kia for a check engine light by appointment , they called two days later to let me know my oxygen sensor was dirty which was triggering the engine light. They cleaned it off and said come pick it up. I pick up my Kia and before I can get home (25 miles away) the engine light comes back on. I call immediately and am told by service representative Maria Tucker to bring it back in 2 days for their next available appointment. So I get it home don’t drive it and wait 2 days to bring it back. I bring it back and wait 2 days before calling in to check on the status since I did not hear anything, Maria Tucker then let’s me know that it is a bad oxygen sensor and will be done within the next day or two. Two days later I call and I am told I can pick up my vehicle the following day. I pick up my Kia with it’s new oxygen sensor and within 24hrs 35-60 miles later the engine light comes back on. So I call Maria Tucker (service manager) back and let her know. She informs me the next appointment to bring it back in isn't untill 5 days from now. i said ok (Thinking why I’d have to wait at all since you have had the car twice in the same week). So I wait 5 days and bring my vehicle back in. Two days after Bringing it back to Kia for the 3rd time by appointment, I call In to get a status update Since I have not heard anything again. I am told that my engine light is still on and now it’s blinking they have to talk to engineers in California before they could proceed. I wait three days to call back in since I have not heard anything. They tell me the vehicle is still not diagnosed and I will just have to wait. Two more days and I hear nothing back so I call in again, To be told that it’s still not diagnosed but they are going to take apart my Cataylic converter. I simply ask how come out of all this time you have had my vehicle why am I not being notified? Maria became very defiant and blamed her work load as the issue and told me I will just have to wait. I explained waiting for my vehicle to be fixed and returned was not the issue. It was that I am not being informed and that I have been without my vehicle pretty much the entire month. Again Maria Tucker blamed her work load and said I’ll just have to wait. Being that I am fully covered by Kia and have a bumper to bumper extended warranty I asked about just getting a rental for the time being, quickly that was shot down and was told by Maria Tucker “we don’t cover any rentals of any kind even if I wanted to help you get into a rental it will be at least two weeks, no enterprise has cars available”. So I asked how it can be covered under my warranties, She then went to tell me “she will be putting me on a wait list for a rental vehicle but I can expect an additional 2 week wait for that rental because of the other 12 engines sitting in her lot that need to be replaced” I asked her if there is a possible way to talk to the store manager about my situation and she then says “I don’t see why talking to anyone else would matter they are just going to refer you back to me”. I took that statement insulting and unprofessional from someone that holds a “manager” position. But I’d like to ask the GM of the store if there was any courtesy given to its customers, exspecially ones that have been as patient enough to bring you back their vehicle 3 times within 2 weeks and are fully covered. I have now left a message with GM Robert Murdock in hopes of having a better relationship with this dealership. I have a full Kia warranty I have a full bumper to bumper extended warranty, my vehicle is a certified used Kia with only 55k miles. I have waited for their availability 3 different times I have given them 3 chances to fix my vehicle, I have been without any transportation for 23 of the past 30 days, I’m still paying my insurance and car payment as I wait for Maria Tucker to not be so backed up with her job to get back to me to tell me anything of some relief of this nightmare expierance at the transitions Kia dealership of Elma. More