I am very disappointed with my recent experience at Kia - Haidar Abbasi
I am very disappointed with my recent experience at Kia Northtown.
I brought my 2023 Kia Forte GT-Line in on Monday to have the cooling fan replaced. The replacement part had already arrived the previous week, and I was told my car would be ready by Tuesday afternoon.
When I called on Wednesday to check on the status, the staff spoke to me in a rude and unprofessional manner instead of giving me a clear update. As a customer, I expect to be treated with respect, especially after paying $968 for a cooling fan replacement.
Delays can happen, but poor communication and disrespectful customer service are unacceptable. Based on my experience, I would not recommend this dealership to anyone. I will not be returning for future service.
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