Transitowne Kia Of West Seneca

I purchased a vehicle from Transitowne Kia West Seneca in December of last year. I was given a J.D. Power “Trade In/Loan/Retail Breakdown” from the Finance Manager, Matt Ramsdell, that listed my vehicle as a December of last year. I was given a J.D. Power “Trade In/Loan/Retail Breakdown” from the Finance Manager, Matt Ramsdell, that listed my vehicle as a 2021 Kia Sorento Utility 4D SX Prestige X Line AWD. When in fact, I own an SX, not the Prestige. Even though Ramsdell’s name is displayed on my incorrect paperwork, the used car manager Michael Tarnacki stated that mistake was “irrelevant”. When I informed Tarnacki that incorrect paperwork given to customers could cause them to make decisions based on false pretenses, he told me the customers have a responsibility to do their own research. So all of the Trade In, Loan, and Retail figures I was given were incorrect by several thousand dollars. Tarnacki took no accountability and stated because it was a year ago it didn’t matter anymore. I was interrupted numerous times while attempting to explain my problem. His customer service was deplorable and I will never purchase from Transitowne Kia again. If you do purchase from this dealership, check every document throughly for accuracy before purchase. If not, you will be told, any inaccuracies or incorrect figures/charges are your problem. More

***CAR BUYERS & LEASERS BEWARE*** Strongly suggest potential buyers do your homework and at least read through these reviews before doing business here as many others have had a similar experience to potential buyers do your homework and at least read through these reviews before doing business here as many others have had a similar experience to what I just went through. My NEW 2023 Sorrento just had to have its transmission replaced which is xx. It pretty much died on me while driving and I was left stranded in need of a tow, not ideal for a relatively new vehicle. Making matters worst it took almost 2 weeks for the dealership to diagnose the problem, with very little communication and no urgency to get me into a loaner or rental - so I was SOL with no vehicle or compensation, despite numerous requests. I escalated to Kia Customer care who told me to pay for a rental out of pocket and they would “consider partial reimbursement”, lol. Why should I have to pay for a rental (on top of my normal payment) and chance getting stuck for all or some of the bill for an issue that is no fault of mine??? RIDICULOUS. I even spoke to the GM who lied to me about putting me on a list for a rental “even though he shouldn’t until diagnosed and authorized”. I didn’t get a rental until days later and after the authorization from Kia so that conversation was a bunch of xx. BOTTOM LINE: expect poor communication, inconvenience and stress of having no car if the new vehicle you purchase from here has problems. Let’s just say this experience made my decision on where, or should I say where not, to purchase my next vehicle an easy one More

They made the process easy and painless. All were courteous and bought a 2021 KIA Soul All were courteous and bought a 2021 KIA Soul More

Extremely upset…2019 Kia Optima broke down on my way home from Lancaster to my home in Dunkirk. I was traveling with my one year old grandson when my car started acting funny. Pulled over into parking lot an from Lancaster to my home in Dunkirk. I was traveling with my one year old grandson when my car started acting funny. Pulled over into parking lot and call dealer and roadside assistance. My motor blew up, less than 60,000 miles and I have owned the car since March of 2022. Service manager Frank was not impressed that I was stranded without a car. He said they can’t even have an engine manager look at it for 4 - 6 weeks. What should I do for a vehicle for 4 - 6 weeks? Are you serious? What would he do with out a vehicle for that period of time? This is not acceptable and I will be on the phone with corporate and everyone that may be able to help me. I work and how would Frank like me to get there? More

I don't know how they stay in business. Poor service center. Went for an oil change and car was damaged and they take no responsibility. Avoid. Poor service center. Went for an oil change and car was damaged and they take no responsibility. Avoid. More

Excellent customer service and great people to work with. Ryan was amazing and made the buying experience stress free and simple. No pressure. He was extremely helpful and went above and beyond for me. Could Ryan was amazing and made the buying experience stress free and simple. No pressure. He was extremely helpful and went above and beyond for me. Couldn’t be more happy. More

Nice Salesman, poor management. Lost a sale due to honesty and a $20.00 per dealership touch up paint stick. Selling a Chevy, wanted to use a Kia Color. Really when I'm spending $24 Lost a sale due to honesty and a $20.00 per dealership touch up paint stick. Selling a Chevy, wanted to use a Kia Color. Really when I'm spending $24000??????? More

***AVOID THIS DEALERSHIP*** Horrible place, one of the service center employees deliberately damaged my vehicle when I went there for an oil change and it will cost me $200 to repair it. They also tried t service center employees deliberately damaged my vehicle when I went there for an oil change and it will cost me $200 to repair it. They also tried to steal my wheel lock key, but I noticed it was missing (not the first time that's happened). The service center manager has never even gotten in touch with me regarding the terrible experience I had on May 16th. I'm a woman and disabled, so I guess they thought they could take advantage of me. They were even suggesting I sell them my car for $5000 when I know I could get twice that from a private seller. Their strategy is deny, deny, deny... so I don't expect much to come of the complaint I filed with the BBB. More

***Do not Take your vehicle here for any type of repairs*** I took my Kia Forte here for a check engine light, dropped the car off and went on my way, The next day I was told that they coul type of repairs*** I took my Kia Forte here for a check engine light, dropped the car off and went on my way, The next day I was told that they could not get to my car and it would have to wait for the next day, The following day I heard nothing and called around 2:00PM and was informed they could not get to the car because the Kia Techline online service that they use to diagnose the vehicles with was Down and had been for a couple of weeks, now one would think that they would have informed me of this even before I dropped off my car, on day 3 same thing, Kia Techline was down, I needed my car so I drove the 25 minutes back to Transitowne and picked up my still broken vehicle. A few dayS later I received a text from someone at what I presume was the dealership asking how my experience was and if I could complete a survey, I texted back my thoughts on the absolute atrocious and lousy customer service and my overall experience, I was then texted back a couple days later and was told that the Kia Techline online tool was back online and to bring my car back the following week on a Wednesday. On Tuesday I called just to be sure that everything was ready for my appointment, well, guess what? At first they had no appointment scheduled for me, then mysteriously They did, but I was told that the Kia Techline Online service was still DOWN and that my car could be there for days .. AGAIN!! I then knew that this was absolute xx, and for whatever reason they were blowing smoke up my arse. I then called another Kia dealership and asked the service department if the Kia Techline tool was down, they stated it was not and to bring my car in, They asked me who the other dealership was and I told them TransitTowne, the service manager simply stated 'That doesn’t surprise me. More