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Toyota of Woodbridge

Woodbridge, VA

4.5
1,263 Reviews

14227 Richmond Hwy

Woodbridge, VA

22191

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Showing 1,263 reviews

December 11, 2024

Do not recommend buying any used vehicle from them. I bought a 2021 Ford F 150 and they sent it to me with tpms faults and with broken mirrors, window, and vent adjusters, without telling me. I let the More

by Sam
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Naim Bryant
Dec 16, 2024 -

Toyota of Woodbridge responded

Sam, I'm sorry to hear about the issues with your vehicle and the lack of follow-up. This isn't how we aim to conduct business, and I apologize for any inconvenience caused. Please reach out so we can address this matter promptly. Thank you, Chris Kronzer - General Sales Manager - (703)260-9410

November 27, 2024

The worst dealership I have ever see . Especially finance department cheating and keep telling lies before and after you bought a car. They sell me gap insurance. My car was total loss. Af More

by gunay safarzade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Salem, Gabe
Dec 02, 2024 -

Toyota of Woodbridge responded

It’s disheartening to hear about these concerns. We strive for transparency in our services, so it’s concerning that you feel misled. We want to discuss this further and see how we can assist you better. Please reach out at your convenience. Thank you, Chris Kronzer - General Sales Manager - (703)260-9410

October 30, 2024

Sure everyone is helpful until they've secured your money, worst experience of my life. Purchased a vehicle that needed repairs, the repairs weren't done in tandem. Afterwards I Received no assistance More

by Chyna whyte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None are working there now
Nov 11, 2024 -

Toyota of Woodbridge responded

Hello - our records indicate that both our Service Manager and our Used Car Manager have spoken with you regarding these concerns. It is never our intention for our customers to leave dissatisfied and we regret that the circumstances are not conducive to a better resolution. Naim Bryant was the last manager to speak with you at our dealership. If you have any more questions the best way to reach him would be Naim.Bryant@ourisman.com. Thank you.

August 24, 2024

They were professional when showing the car and it's features. It just takes too long to fill out the paperwork. I want to fill like I am getting the best price for a car, but when they have to run bac More

by antoinetteaytes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles, Victor Bassey
Aug 26, 2024 -

Toyota of Woodbridge responded

Antoinette, thanks for your feedback. We're glad to hear you found our team professional at Toyota Woodbridge and appreciate your patience with the paperwork process. We'll work on making it more efficient in the future!

August 20, 2024

The works complete on time. They also checks for other important issues and recommendations are also done More

by nellyac1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bassey
Aug 21, 2024 -

Toyota of Woodbridge responded

Thanks for the great feedback! We're glad to hear that our team at Toyota Woodbridge completed the work on time and provided helpful recommendations. We appreciate your support!

August 19, 2024

Steve Sosa provided excellent customer service during my recent visit to Toyota. He was friendly, attentive, and kept me informed throughout the process. I highly recommend Steve for his professionalism More

by Abdul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sosa
Aug 21, 2024 -

Toyota of Woodbridge responded

Abdul, thank you for highlighting Steve's excellent service at Toyota Woodbridge! We're glad to hear he made your visit a positive one. Safe travels and see you next time!

August 19, 2024

Very courteous and flexible, willing to work with me on necessary vs not-so-necessary work. I just sometimes wonder how necessary some "recommendations" are. Very pricey parts & labor, but that seems to be More

by MarcDFlyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio e, Victor Bassey, Chrissy Cokinos
Aug 21, 2024 -

Toyota of Woodbridge responded

Marc, we appreciate your feedback and are glad to hear our team at Toyota Woodbridge was courteous and flexible. We'll take note of your concerns regarding recommendations. Thanks for sharing!

August 14, 2024

The buying experience was very nice, the staff was also very helpful. Their inventory is also large. More

by shukria khairzada
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nadir Nikzai
Aug 15, 2024 -

Toyota of Woodbridge responded

Shukira, thank you for visiting our team here at Toyota Woodbridge! We appreciate your positive feedback and hope to see you again in the future!

August 09, 2024

Mr Hugo Canijas provided an excellent customer service. He was very helpful explaining everything detail of the service. I am very satisfied with his service. More

by Virginia Castillo
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Cajinas
Aug 09, 2024 -

Toyota of Woodbridge responded

Virginia, we're delighted to hear that Hugo provided excellent service at Toyota Woodbridge. Thanks for sharing your positive experience!

August 06, 2024

Omar was amazing in helping me make my decision on the right vehicle for me. He is always available and ready to assist me with any questions I have. Thank you Omar. More

by Stella
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omar
Aug 07, 2024 -

Toyota of Woodbridge responded

Stella, we're delighted to hear that Omar provided such excellent assistance here at Toyota Woodbridge. Thanks for sharing your experience!

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