Toyota of Woodbridge

I had an extremely disappointing experience at this Toyota dealership. We went through the entire process of purchasing a new car, signed the paperwork, and were ready to trade in my Kia. I was excited Toyota dealership. We went through the entire process of purchasing a new car, signed the paperwork, and were ready to trade in my Kia. I was excited about my new car and even took pictures with the bow on it, thinking everything was finalized. However, when we went back and reviewed the paperwork, we realized the dealership was trying to take my Kia as a trade-in and apply its value as a discount toward the new car instead of handling the transaction the way I had clearly explained to both my salesman Hameed and Christian in the finance department. From the beginning, I made it clear that my goal was for the dealership to pay for my Kia, send that money to Navy Federal toward my existing auto loan, and allow me to pay off whatever balance remained to Navy Federal. Instead, the paperwork did not reflect that even after I was assured that it could be done by Christian. His exact words were, “Navy Federal will receive the payoff check in about 2weeks,” What makes this even more frustrating is that we had already signed everything and celebrated getting the new car before discovering the issue. I ended up having to bring the car back after thinking it was officially mine. Buying a car should be an exciting experience, especially when you’re making such a big financial commitment. Instead, this experience left me feeling misled, frustrated, and extremely disappointed. I expected better communication, transparency, and honesty throughout the process. My advice to anyone shopping here is to carefully review every single number and document before signing anything. Do not assume that what you discussed verbally is what they’re actually putting on paper. I would not recommend this dealership based on my experience. More

Just bought a Grand Highlander from Toyota of Woodbridge and the salesperson i worked was Hameed and I am really Happy that i meet him and went to Toyota of Woodbridge He really worked hard to get me the b and the salesperson i worked was Hameed and I am really Happy that i meet him and went to Toyota of Woodbridge He really worked hard to get me the best deal and I achieved the deal that I was looking for thanks hameed and Toyota of Woodbridge More

I was helped by Jack! He was very kind, helpful, and knowledgeable about everything. He was also super patient and helped me get everything I needed! Amazing service! He was very kind, helpful, and knowledgeable about everything. He was also super patient and helped me get everything I needed! Amazing service! More

I’m very happy for getting my new car with Hameed at Toyota of Woodbridge and he made sure he give me the good price and good service Toyota of Woodbridge and he made sure he give me the good price and good service More

Great Dealership, Great people! Got everything done with absolute care and understanding! No regrets and enjoying the Tacoma! Got everything done with absolute care and understanding! No regrets and enjoying the Tacoma! More

The staff at Ourisman were fantastic. Rommel wasn’t your typical pushy pressuring salesman. He explained everything and took the time to get the Sienna down to a price I could handle. Whe Rommel wasn’t your typical pushy pressuring salesman. He explained everything and took the time to get the Sienna down to a price I could handle. When it came time to do the financing, Gabriel was perfect. He knows his job and does a great job getting you finance and the figures you want. The process was a long one but smooth. More

Best customer service thank you so much for helping me my dream car thanks James and aryan dream car thanks James and aryan More