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Toyota of Wallingford - Service Center

Wallingford, CT

4.8
667 Reviews

667 Reviews of Toyota of Wallingford - Service Center

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June 24, 2021

Jon was very nice and helpful and did a great job More

by maria.e.b68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 22, 2021

Fantastic! Carla’s helped me out a number of times, and every single one has been completely free of any stress, and incredible considerate and thorough. Can’t thank you guys enough for how incredibly goo More

by rthomas2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Carofano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla, Bob Olson
June 19, 2021

Excellent, timely service. Friendly, courteous staff. Special kudos to Carla Rodrigues and Lorraine Baker - true professionals who create confidence that things will be fixed correctly and with minimal More

by MICHAEL.ZAMBRUSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Rodrigues, Lorraine Baker
Jun 24, 2021 -

Toyota of Wallingford responded

Thanks Michael!

June 09, 2021

I just purchased my second vehicle from Toyota of Wallingford. They have been great to work with from sales to service. They are a Very good dealership More

by Ptct97@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sohail Butt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Petro
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2021

Under construction for over 2 years...I have free oil Under construction for over 2 years... I have free oil changes and tire rotation for life of vehicle. Every time I receive an oil change. I have to r More

by vjgolia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sohail Butt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Internet Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elias Dean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Olson
Jun 24, 2021 -

Toyota of Wallingford responded

I am sorry for the inconvenience. Construction was greatly impacted by COVID, we expect to wrap up construction this year. We look forward to serving you again once the construction is completed!

June 04, 2021

Even though I have to way longer than usually, however, the work and experience from the Phil and Paul was fantastic, great work keep it up the good work. More

by Toyota Prius3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil, Paul
Jun 11, 2021 -

Toyota of Wallingford responded

Thank you so much!

May 19, 2021

Not for the first time, I have been incredibly impressed with the professionalism and efficiency of the service team at Toyota of Wallingford. They called to confirm what services I wanted to have perform More

by maureenag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Orzel
May 05, 2021

4 stars because vehicle not ready on day promised. BUT 4 stars because Mike Falconeri was most professional customer service tech I've ever worked with. He's exceptional and the dealership has finally foun More

by maryann.oneil63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
April 06, 2021

Employees bend over backwards to make sure customer is satisfied. I wouldn’t consider buying or servicing any car at someplace other than this dealership More

by kathleenallison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Carofano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Olson
April 01, 2021

Brought car in for warranty issue to be corrected, women neglected to inform me that they needed access to back seat. She said if "you run right down and clean it out we can have the car ready this afterno More

by muffie555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen Carofano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorraine
Apr 01, 2021 -

Toyota of Wallingford responded

Hi, I am really sorry you had a bad experience last time you came down, and we apologize that we did not inform you ahead of time to clear out the back seat. We would like an opportunity to make things right with you, can you please give our service manager Paul a call at (203)303-1078.

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