Karen Carofano
Service Manager
Toyota of Wallingford
859-861 North Colony Road
Wallingford, CT 06492
146 Reviews
Write a Review146 Reviews of Karen Carofano
October 11, 2026
No issues so far! They have taken care of "things"! So far, very pleasant and my servicing took LESS time that expected! But I was in for my last "FREEBIE" with my 202 They have taken care of "things"! So far, very pleasant and my servicing took LESS time that expected! But I was in for my last "FREEBIE" with my 2024 Cross! Time will tell if I stay at Toyota or go back to my old mechanic! (my late husband worked for "a dealership" and drummed in to me, DON'T GO BACK ONCE THE WARRANTY ENDS! But my Cross has an extended warrenty, so WE SHALL SEE............ More
August 05, 2026
Just completed the first 5000 mile service on our "26 HiHy Platinum...including an oil change and replacing a 3rd row seat belt. Waited on premise for the job. Service was prompt and complete. HiHy Platinum...including an oil change and replacing a 3rd row seat belt. Waited on premise for the job. Service was prompt and complete. More
Other Employees Tagged: Steve Lang assisted with the advance seat belt order with parts.
July 27, 2026
Service department is rude! They are out of touch with customer satisfaction called me a liar on my appointment time that does not set the tone of the day. My appointment which They are out of touch with customer satisfaction called me a liar on my appointment time that does not set the tone of the day. My appointment which I was told was 0730 this day get here along with others and told I was wrong. We have to get the vehicles that were dropped off first. More
Other Employees Tagged: A man who had no name on his shirt
June 30, 2026
Great experience at Toyota Of Wallingford Tony really made it happen for us definitely recommend! Coming to see him made it happen for us definitely recommend! Coming to see him More
Other Employees Tagged: Anthony Baur
June 24, 2026
My review for Toyota of Wallingford is mixed right now. My last service experience two days ago was excellent. I believe it all had to do with the service advisor, Mark Guilfoile, who was exceptional. Kare My last service experience two days ago was excellent. I believe it all had to do with the service advisor, Mark Guilfoile, who was exceptional. Karen, the service manager, was also very good when I did have difficulties there, the time before. More
Other Employees Tagged: Mark Guilfoile
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