Toyota of Wallingford

I am a young buyer and this was my first purchasing experience. I had dealt with 5 other dealerships around the state and not a single one would give me the time of day, or take me seriously. From the experience. I had dealt with 5 other dealerships around the state and not a single one would give me the time of day, or take me seriously. From the moment I walked in the door I wasn't treated like a kid, I was treated like a long term customer. Jack walked through the lot, explained the vehicles very thoroughly, and really let me make my decision on the vehicle that I wanted. Paul, Frank, and Stuart are veterans in the industry and gave me valuable knowledge and walked me through the process seamlessly. I speak very highly of this dealership to everyone and recommend it to everyone I talk with about purchasing a new vehicle. Very happy I chose Toyota of Wallingford! More

Sales: To ensure I was comfortable with my selection, Sales: To ensure I was comfortable with my selection, Evan Douglas allowed me to drive multiple autos. He thoroughly explained the differences betwee Sales: To ensure I was comfortable with my selection, Evan Douglas allowed me to drive multiple autos. He thoroughly explained the differences between each car. He stayed in good contact with me right through delivery. Lastly, at delivery he completely explained the auto's operating functions, warranty and service requirements. Pricing: Frank Mikolike gave me a fair complete out the door price with extended warranty. Many dealers refer to finance for extended warranty terms and pricing. This is a much better way of doing business Finance: Gloria Fernandez closed the deal very efficiently, answered all my questions More

We recently purchased our third Toyota at Wallingford We recently purchased our third Toyota at Wallingford Toyota. There is no better compliment than a repeat customer. From the sales staff to the finan We recently purchased our third Toyota at Wallingford Toyota. There is no better compliment than a repeat customer. From the sales staff to the finance manager these people are true professionals. I have little doubt where my next Toyota will be purchased. Speaking from experience, I anticipate the same from the service department as well. Bill DiChello was a great salesman to work with as was Paul Solomon a fantastic finance manager. More

We found Steve Rincon to be an excellent sales rep.. He We found Steve Rincon to be an excellent sales rep.. He was very professional, courteous, friendly, and very knowledgeable. All said we were We found Steve Rincon to be an excellent sales rep.. He was very professional, courteous, friendly, and very knowledgeable. All said we were very satisfied with our experience.. More

Toyota of Wallingford gave me a free tire promotion when I purchased my vehicle. I got 4 new tires and immediately started having problems with the car pulling to the left and vibrating at highway speeds. A I purchased my vehicle. I got 4 new tires and immediately started having problems with the car pulling to the left and vibrating at highway speeds. Alignment done and re-done, tires balanced and re-balanced, and they could not figure out what was wrong. 3 years later, still having the problems mentioned, I asked that they inspect my tires because they were skidding on wet pavement. They said my tires were fine (based on tread depth) and would not replace them, and recommended rotating the higher tread tires to the front. I went to another tire center where they identified that one front AND one back tire had broken belts. The tires were also wearing unevenly and losing air. The care was unsafe to drive. I got new tires and made a strong case to Toyota to reimburse me, since by our contract, they were supposed to provide free tires and they had failed in their inspection of my tires just 2 days earlier. I question the skill of their technicians, as they were unable to diagnose the initial problem (which they also caused). Toyota did agree to pay for the tires, but at no point offered an apology admitted any fault. Honestly, the apology was more important to me than the check. Prior to the tire incident...On my other vehicle, a 2005 Prius, Toyota reported that my brakes were 85% worn and needed immediate replacement. My husband decided to do the job himself and measured very accurately with a caliper and found that the old brakes still had well over half thickness remaining. He brought the brake pads with him to Toyota, and even in the face of mathematical logic, Toyota did not admit to having made a mistake. I believe they were very dishonestly trying to recommend work on the car that was not needed. I originally gave a generous 2 rating for friendliness and customer service, but after my last correspondence with Karen had to switch it (other employees have been very nice). She questioned and argued with me on every point, totally ignoring the facts of the situation. In the end, when backed into a corner and threatened with a letter to the BBB, Toyota did agree to do the right thing. However, if you want quality and honesty, do yourself a favor and service your car elsewhere. More

The team I worked with included: Stu, Steve and Gloria. They were all very helpful, friendly, and considerate. They helped me be able to make a very smart choice as a first time car buyer and they were ver They were all very helpful, friendly, and considerate. They helped me be able to make a very smart choice as a first time car buyer and they were very paitient with me. I loved the fact that Toyota of Wallingford loaned me the car for the evening. I had looked at many other dealerships and going to Toyota of Wallingford made me feel that I made the best choice. Thank you! More

Yamil was knowledgeable, friendly, and informative. He patiently explained the features of the Prius V and demonstrated use of all new technology. Without being pushy, he put together an outstanding deal, patiently explained the features of the Prius V and demonstrated use of all new technology. Without being pushy, he put together an outstanding deal, and I bought the car on the spot. More

In the beginning of our search for our second purchase at Toyota of Wallingford we had a poor start with one salesman who didn't return our call. With our own perseverance we returned to then be positively a Toyota of Wallingford we had a poor start with one salesman who didn't return our call. With our own perseverance we returned to then be positively approached by Celina Mason. She proved to be consistent with Toyota of Wallingford's professional reputation. She made our experience stress-free and even our 4 year old son enjoyed the visit (the playscape and the stuffed dog he was given by the owner helped greatly).We hope that Toyota of Wallingford continues it's family style approach. Thank you for this opportunity. More

This dealership sticks out from the rest in Connecticut!, This is the BEST Toyota/SCION experience I have had in quite awhile. This location makes you feel like you are part of the Toyota family. I am a fan This is the BEST Toyota/SCION experience I have had in quite awhile. This location makes you feel like you are part of the Toyota family. I am a fan of Toyota/SCION and have only great things to say about the experience in Wallingford. These guys bend backwards to make sure you are a satisfied customer!.... Jack Parra is excellent in sales, and wish him continued success in his career, he makes you feel relaxed, and that any worries you may have, Jack will make sure to care of it! Paul Solomon and Sohail Butt, made sure ALL finances were in order, every "t" crossed and evey "i" dotted. They again worked with me too, to get the car that I kept thinking about over and over. Frank Mikolike has a great personality and welcomed me to the team/family. All four were responsible for a great transaction and a great CAR! They all made the experience, seamless, fun, easy and "no hassle". If you are thinking of buying or leasing a car, Toyota & Scion of Wallingford goes way beyond what you might expect from a car dealership. I consider myself lucky to have found them, and again they made the experience unforgettable. Definitely a "customer-service-driven" dealership, where the priority is you and the car. Again, satisfied and impressed with this Dealership and I highly reccomend it!!!!... Thanks guys for the GREAT experience!! More

Everyone on this team made us feel like their only customer. They did their individual best to make sure we were satisfied. They followed through on every promise. This is my fourth purchase through a customer. They did their individual best to make sure we were satisfied. They followed through on every promise. This is my fourth purchase through a dealership and was by far the best. You guys are number one for a reason, keep up the good work. Anybody looking to purchase, do yourself a favor and put Toyota of Wallingford on your must see dealership. Thanks, Andrew More