Toyota of Wallingford

I went into toyota looking to test a few vehicles for a purchase i was planning months out. Preston was great! We looked at a few trucks that I thought were a bit out of my range but I was only looking. As purchase i was planning months out. Preston was great! We looked at a few trucks that I thought were a bit out of my range but I was only looking. As I was about to leave Preston asked me to review a few options. Luckily I did. Found a terrific truck and purchased it on the spot. Preston's friendly service and great knowledge got me into the truck of my dreams. Thanks Preston! More

Low pressure high quality experience! Mark Stevens was everything you want in a sales representative. Mark Stevens was everything you want in a sales representative. More

The staff are always trying their best to make you feel as comfortable as possible and set up the best deal for you as comfortable as possible and set up the best deal for you More

At first glance, we liked this dealership. The salesperson we worked, Mark, seemed authentic, wasn’t pushy, and he worked with us to get what we felt like was a fair deal on the truck. Then, w The salesperson we worked, Mark, seemed authentic, wasn’t pushy, and he worked with us to get what we felt like was a fair deal on the truck. Then, we found out how unethical and shady the dealership actually is. When it was time to sign the contract for the vehicle we decided to purchase, we declined the VIN etching of $399 and asked for the fee to be removed before the sale was finalized. The salesperson replied to our email and said "Given the large discount on the vehicle itself, I cannot waive VIN mark." I have purchased several vehicles before and know (from their own contract that explicitly states this fee is optional as well as from Connecticut state law) that this fee is optional. I replied to the email citing CT state statute which outlines it is illegal for a dealership to mandate this optional fee and stated we would not be moving forward with the purchase. The salesperson then reached out again and said he "read our email with his manager and could waive the VIN etching fee if we would still purchase the vehicle." Their offer to waive the VIN etching fee was simply the dealership agreeing to abide by Connecticut state law, despite them acting as though it was a favor we should be thanking them for. We did not move forward with purchasing a vehicle from this dealership nor we will be back in the future. Note: *I am rating the sales person we worked with, Mark, 5 stars instead of 1 (like the dealership rating) because while this experience with the dealership was bad, Mark was always respectful, kind, and did what he could to help after we brought up the issue (by speaking to his manager and then following up with us). It was obvious that the refusal to waive the optional VIN etching was out of Mark's control and he was following orders from management and stuck in the middle, and unfortunately, his name is tied to this poor review because of the way the decision-makers and managers within the dealership handled it. At no point did we have an issue with Mark and would recommend HIM, but not the dealership. More

Worked with Preston Studley. He was great and got me a nice car super fast and within my price range. He went out of his way to give me the best experience that he could and even He was great and got me a nice car super fast and within my price range. He went out of his way to give me the best experience that he could and even came in on his day off to make sure everything went well with the purchase. He’s all around just very respectful and a great guy :). He is also so responsive to any questions after the purchase! Great experience. Highly recommend working with him :) More

It was a great experience been there the staff were very helpful and very understandable helpful and very understandable More

Nuevamente feliz y contenta con mi auto nuevo, muchísimas gracias angel por tu buenas atenciones con tus clientes. gracias angel por tu buenas atenciones con tus clientes. More

Great experience at This dealer i was helped within seconds of walkin in and i was very Well informed with the any question that i asked seconds of walkin in and i was very Well informed with the any question that i asked More

Purchased a 2024 Tacoma TRD Sport from Steve Lang at Wow Toyota. Great deal and great customer service Toyota. Great deal and great customer service More