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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,042 Reviews

3,042 Reviews of Toyota of Scranton - Service Center

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August 15, 2025

The service representative was professional, and kept me informed. The work was completed in the time frame estimate. I was treated with respect and will happily continue to do business with Toyota of Scr More

by dorrson99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Aug 16, 2025 -

Toyota of Scranton responded

dorrson99, Thank you for your kind words! We’re happy to hear our team kept you informed and completed the work on time. It’s wonderful to know you felt respected throughout your visit, and we truly appreciate your continued trust in Toyota of Scranton. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

August 14, 2025

Great service, they always take care of my car. Drop-off or staying with the car, either way it's done quickly and well. More

by TIMOTHY.PAWLOSKI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Toyota of Scranton responded

TIMOTHY.PAWLOSKI, We’re so glad to hear you can count on us to take great care of your car, whether you drop it off or wait with it. Thank you for your trust and loyalty Take care, The Service Team Toyota of Scranton

August 14, 2025

Jason is awesome sauce ! Very helpful and gets the job done …excellent customer service ..THANK YOU JASON !! More

by mozina23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Toyota of Scranton responded

mozina23, We couldn’t agree more—Jason is awesome! We’re thrilled to hear he was so helpful and provided excellent customer service. We’ll be sure to share your kind words with him. Thank you for choosing Toyota of Scranton! Take care, The Service Team Toyota of Scranton

August 14, 2025

Jason was professional and answered any questions I had. Overall service provided was excellent and future possible services were reviewed. More

by MRSDIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Toyota of Scranton responded

MRSDIG, We’re glad to hear Jason provided you with excellent service and took the time to review future service needs with you. Thank you for your feedback and for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

August 11, 2025

Joseph Marshalek My service advisor was very knowledgeable, took care of my vehicle in a timely fashion. Let me know when it was done and also took the time to review my four-wheel drive for my More

by LINBZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Marshalek service advisor
Aug 11, 2025 -

Toyota of Scranton responded

Dear Linbzak, Thank you for sharing your feedback! We’re glad to hear Joseph provided knowledgeable, timely service and took the extra time to review your 4Runner’s four-wheel drive with you. We’ll be sure to share your kind words with him, and we look forward to assisting you again in the future. Warm regards, The Service Team Toyota of Scranton

August 08, 2025

They were very fast and kind when we first entered, showed us the check up and was easy to understand. More

by SAMUEL.MORALES642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Toyota of Scranton responded

Hi Samuel.Morales642, Thank you for your kind words! We’re so glad to hear our team greeted you warmly and explained everything clearly. We look forward to seeing you again! ~The Toyota of Scranton Team

August 05, 2025

Kacie Greico is a superstar. She gets my car in on time, communicates clearly and is compassionate and sympathetic when the repair will be difficult or expensive. I value my rela More

by JANET_BURGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Toyota of Scranton responded

Hi Janet, Thank you for your kind words! We're thrilled to hear how much you value your relationship with Kacie and Toyota of Scranton. She truly is a superstar, and we’re lucky to have her on our team. We'll be sure to share your feedback with her! ~Guest Experience Team Toyota of Scranton

August 04, 2025

I do not write comments in evaluations like this. I answer the questions and that’s all. More

by DLELLIOTT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Toyota of Scranton responded

DLELLIOTT, Thank you for completing the 5-star review regarding your recent service visit. It is appreciated. Warm regards, ~Guest Experience Team Toyota of Scranton

August 03, 2025

The dealership is excellent. They answered my questions in a timely fashion whether at the dealership or phone More

by DONNAJ0
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Jo Preno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2025 -

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

August 01, 2025

Went in for a free tire rotation for my 2024 RAV 4 less than 18,000 miles and left with an estimate for 2100 dollars of work they said needed to be done on my car that I have had for 14 months . They sh More

by mahoney1134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailee Politz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Toyota of Scranton responded

mahoney1134, Thank you for sharing your feedback. We're very sorry to hear about your recent experience and understand how frustrating this must have been for you. Our goal is always to provide clear, honest recommendations based on each vehicle’s condition, but we never want our guests to feel overwhelmed or pressured. We’d appreciate the opportunity to review your visit and discuss the concerns in more detail. Please feel free to reach out to me directly at 570.702.8776, as we’d like to regain your trust and ensure your confidence in both your vehicle and our service. Regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

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