Toyota of Scranton - Service Center

Toyota of Scranton responded

Thank you for sharing your experience, LGELIK! We're delighted to hear that Doug Stahl provided you with super helpful assistance during the process of returning your leased 2021 Camry and leasing a 2024 RAV4. Customer satisfaction is our top priority, and it's fantastic to know that Doug made your transition smooth and seamless. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much for taking the time to share your experience with our service department, Redrobin0530! We're thrilled to hear that you had a 5-star experience with us and that David Greico provided exceptional service. We appreciate your recommendation and kind words about David's genuine care and dedication to going above and beyond for you and your vehicle. We strive to deliver top-notch service to all our customers, and it's great to know we hit the mark with you. We look forward to serving you again in the future at Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear PHILLIES4577, Thank you for taking the time to share your experience with us! We are delighted to hear that you found our service center to be clean, efficient, and professional. Providing top-notch service to our customers is our priority, and we are thrilled that your service advisor made sure you were well taken care of, keeping you updated and maintaining a high level of professionalism throughout your visit. We appreciate your feedback and your business. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton. Best regards, Toyota of Scranton Service Team

Toyota of Scranton responded

Dear TEEEYE318, Thank you for sharing your recent experience with us! We're thrilled to hear that Alan Aimer provided you with quick and efficient service in resolving your issue. At Toyota of Scranton, we understand the importance of timely solutions, and we're glad to know that Alan was able to meet your expectations. Additionally, we're pleased to hear that our Sales Manager, George, provided excellent assistance in addressing your concerns. Customer satisfaction is our utmost priority, and we're committed to ensuring that every interaction with our team is positive and supportive. We truly appreciate your feedback and your business. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton. Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear BUBBABELCHER, Thank you for sharing your feedback with us. We're delighted to hear that James and Emily provided you with excellent service during your visit to Toyota of Scranton. We're proud of our management team for their dedication to ensuring a positive experience for our customers. However, we're sorry to learn that you found our detailing service to be mediocre. Your satisfaction is important to us, and we'll be sure to address this with our detailing team to ensure consistent quality moving forward. Please feel free to reach out to us when you're ready to schedule your check-up to address any remaining issues. We're committed to resolving them promptly and ensuring your complete satisfaction. Thank you for choosing Toyota of Scranton, and we look forward to serving you again soon. Warm regards, The Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear minnoo, Thank you for sharing your positive experience with our service center at Toyota of Scranton! We're delighted to hear that you found our facility clean and our service advisor, Kacie G, to be friendly, knowledgeable, and professional. We strive to provide top-notch service to all our customers, and we're thrilled to know that we've met your expectations. We appreciate your trust in us and look forward to welcoming you back for any future service needs your Toyota may have. Should you have any questions or require assistance, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear PHONMAN2, Thank you so much for your kind words and for choosing Toyota of Scranton once again! We're thrilled to hear that Alan provided you with excellent service and made your car buying experience enjoyable. Your loyalty means the world to us, and we're honored to have had the opportunity to assist you with your second purchase. If you ever need anything in the future, please don't hesitate to reach out. Safe travels in your new car! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear PATRITUGE, Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our service center to be clean, professionally maintained, and that you received excellent service in a timely manner. Providing top-notch service to our customers is our priority, and we're delighted to know that we met your expectations. Your recommendation means a lot to us, and we greatly appreciate your trust and confidence in our services. Should you have any further needs or questions in the future, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton for your automotive service needs! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Chad, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service to be fast, friendly, and hassle-free. We're constantly striving to improve our processes to make things more convenient for our customers, so we're delighted to hear that you appreciate the new system we've implemented. It's fantastic to know that you found the ability to see everything on your phone after the service and even pay that way to be convenient. Your satisfaction is our top priority, and we're glad we could meet your expectations. We truly appreciate your business and the opportunity to serve you. If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton. We look forward to seeing you again! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear TCASTRONOVA, We appreciate you taking the time to share your feedback with us. We're truly sorry to hear about your experience and any miscommunication that may have occurred regarding the condition of the car. Ensuring transparency and honesty with our customers is paramount to us, and it's concerning to learn that you felt misled. Your feedback will be taken seriously, and we will review our processes to ensure that such incidents are addressed and rectified promptly. We understand your disappointment, and we apologize for any inconvenience this has caused. If there's anything specific you'd like to discuss or if there are any further concerns you have, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Regards, Customer Experience Team Toyota of Scranton 570.702.8776