Toyota of Scranton - Service Center

Toyota of Scranton responded

Dear SLACKED284, Thank you for taking the time to leave us your feedback. We're glad to hear that you found our service to be straight forward and timely. We understand concerns about pricing, and we strive to provide value along with our quality service. We aim to offer competitive pricing while maintaining the high standards that our customers expect from Toyota of Scranton. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any questions or would like to discuss your experience further, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

ShirleyDavid16, we're truly sorry to hear about your experience. We aim to provide transparent and fair service to all our customers, and it's concerning to hear that your expectations were not met. We apologize for any confusion regarding the vehicle and its representation in the pictures. Your feedback is valuable to us, and we'd like to address your concerns directly. Please reach out to us at your earliest convenience so we can discuss this matter further and work towards a resolution. We understand your disappointment, and we want to make it right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Regards, Customer Experience Team Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Hello JENNRN2007, Thank you for taking the time to share your feedback with us. We're glad to hear that Jonathan provided helpful and friendly service during your visit. It's wonderful to know that you found him sincere in his communication. We appreciate your positive comments about Jonathan's service, and we'll be sure to pass along your kind words to him. At Toyota of Scranton, we strive for excellence in customer service, and feedback like yours helps us to continuously improve. If there's anything else we can do to enhance your experience in the future or if you have any suggestions for us, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello HANLONKA, Thank you for taking the time to leave us such a wonderful review! We're delighted to hear that you had a great experience at Toyota of Scranton and that you found our team to be amazing. Your recommendation means a lot to us, and we're thrilled that you would recommend us to others. We strive to provide the best service possible, and it's fantastic to know that our efforts are making a difference. Thank you once again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you and anyone you recommend in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Certainly! Here's a response to LIZNAVICKAS's review: Dear LIZNAVICKAS, Thank you for taking the time to leave us your valuable feedback! We're thrilled to hear that you had a positive experience with our dealership and found our team to be excellent. We understand your concern regarding the fob for your vehicle, and we apologize for any inconvenience this may have caused. Please rest assured that we will look into this matter and see how we can assist you further. Please reach out to our customer experience team to provide your name and vehicle. Once you reach out to us we can look into the missing key fob. Your satisfaction is our top priority, and we appreciate your feedback as it helps us to improve and provide better service to all our customers. If you have any questions or need assistance regarding the fob or anything else, please don't hesitate to contact us. We're here to help! Thank you once again for choosing Toyota of Scranton, and we hope to have the opportunity to serve you again soon. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Thank you, DEERJANE, for sharing your positive experience with us! We're thrilled to hear that you had a smooth and efficient process from ordering to picking up your car. Adriana will be delighted to hear your kind words. We strive to provide excellent service to our customers, and we're glad to know we hit the mark with you. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new car, and we hope to see you again at Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

EVILMAMAHUBBA, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you always have a good experience with us at Toyota of Scranton. Ensuring our customers' needs are met with honesty and respect is always our top priority. We appreciate your trust and look forward to serving you again in the future. Drive safely! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

JAIELLOSR, Thank you for taking the time to share your experience! We're thrilled to hear you had an excellent visit. Your satisfaction is our mission at Toyota of Scranton. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear DAK409dak, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you had a positive experience with Dave and that he kept you updated throughout the process. We pride ourselves on providing excellent customer service, and it's always rewarding to know when we've hit the mark. Your recommendation means a lot to us, and we look forward to assisting you with any future automotive needs. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello LNSEC, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you consistently have a great experience with us at Toyota of Scranton. Keeping our customers informed, maintaining professionalism, and providing friendly service are top priorities for us. We appreciate your trust and loyalty, and we look forward to serving you again in the future. Drive safely! Warm regards, Toyota of Scranton Team