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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,981 Reviews
Call Service Center (570) 740-3457

2,981 Reviews of Toyota of Scranton - Service Center

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September 19, 2024

I took my car with 5000 miles there for a break in oil change. Within 10 days of the oil change, it leaked a quart of oil. Took the car back. Advisor told me it was due to a faulty drain plug gasket. I am More

by ZHENMA
Workmanship
Recommend Dealer
No
Employees Worked With
Stephanie Jones
Other Employees : Chelsea Zongilla
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Sep 19, 2024 -

Toyota of Scranton responded

ZHENMA, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the oil leak after your recent visit. We value your business and take your concerns seriously, especially as a loyal customer who has trusted us with three vehicles. To address your concerns: the oil drain plug gasket is a small but important component that ensures a proper seal to prevent leaks. While rare, it’s possible for even new gaskets to occasionally be faulty or improperly seated, which may cause the issue you described. I assure you that our technicians follow strict protocols to prevent over-tightening or errors during installation. However, I completely understand your hesitation, and we want to ensure you have full confidence in the explanation provided. We’d be happy to further investigate your concerns, including verifying the condition of the oil pan and threads to ensure everything is functioning as it should. Your peace of mind is important to us, and we want to make sure all aspects of your vehicle are in proper working order. Please don’t hesitate to reach out directly so we can work together to restore your trust in our service. Thank you again for your continued business with Toyota of Scranton, and we hope to resolve this matter to your satisfaction. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton 570.702.8776

September 18, 2024

The dealership was fine. David Grieco was courteous, professional, and well-versed in his field. He explained all work beautifully. He is a credit to your dealership. More

by RCJWEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Toyota of Scranton responded

RC WEIN, Thank you for taking the time to share your experience with us! We’re glad to hear that David Grieco made such a positive impression with his professionalism and knowledge. He truly is an asset to our team, and we’re happy to know that he provided clear explanations and courteous service. We appreciate your kind words and look forward to continuing to provide you with excellent service in the future! Best regards, The Toyota of Scranton Team

September 17, 2024

After 25000 miles new tires Dunlop is dead. Toyota tell me there is no warranty. Really? Why? More

by STAVRIIETSKYI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Sep 18, 2024 -

Toyota of Scranton responded

STAVRIIETSKYI, Thank you for your feedback. We’re sorry to hear about your experience with the Dunlop tires. Tire wear can vary based on driving conditions and habits, and it’s frustrating when expectations aren’t met. While warranties can depend on various factors, we recommend reaching out directly to Dunlop or a tire specialist to discuss your concerns further. Your satisfaction is important to us, and we’d like to help find a resolution. Regards, Service Team Toyota of Scranton

September 16, 2024

Chelsea was very friendly and honest. ... would request her next time that I come in for a service. More

by ALBY10490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
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Sep 17, 2024 -

Toyota of Scranton responded

ALBY10490, Thank you for taking the time to leave us a review! We’re delighted to hear that Chelsea provided you with friendly and honest service. We’ll be sure to pass along your kind words to her. We look forward to welcoming you back to Toyota of Scranton for your next service appointment and ensuring you have another great experience with Chelsea. If you need anything in the meantime, don’t hesitate to reach out! Take care, Service Team Toyota of Scranton

September 16, 2024

Everything was above board and upfront. I arrived, drove the car, made the deal. Very good dealership! More

by TDV236
Recommend Dealer
Yes
Employees Worked With
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Toyota of Scranton responded

TDV236, Thank you for your feedback! We're thrilled to hear that your experience with Toyota of Scranton was smooth and straightforward. It’s great to know that our team made the process easy and transparent for you. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new car! Warm regards, Sales Team Toyota of Scranton

September 16, 2024

Stephanie was terrific to work with: she was very helpful and knowledgeable with my service appointment and tire purchase. More

by SUE5791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Toyota of Scranton responded

SUE5791, Thank you so much for your kind words! We’re thrilled to hear that Stephanie provided you with excellent service and that you were pleased with your tire purchase. At Toyota of Scranton, we strive to offer the best experience possible, and it’s wonderful to know that Stephanie’s helpfulness and knowledge made a positive impact. If you need anything else or have further questions, feel free to reach out. We look forward to seeing you again soon! Warm regards, Service Team Toyota of Scranton

September 15, 2024

it was a fine experience and David was very nice to deal with during the service More

by J_TIGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Toyota of Scranton responded

J_TIGUE, Thank you for the 5-star review! We’re delighted to hear that you had a fine experience and that David made your service visit enjoyable. We’ll be sure to pass along your kind words to him. If you need anything else or have any questions in the future, please feel free to reach out. Thanks again for your feedback and for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

September 13, 2024

Top Toyota dealer in NEPA. Excellent customer service never leaving the customer in limbo. Would recommend to anyone. More

by AKIRALUKE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve - Collision
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Sep 15, 2024 -

Toyota of Scranton responded

AKIRALUKE27, Thank you so much for the fantastic review! We’re honored to be recognized as the top Toyota dealer in NEPA. It’s our goal to provide excellent customer service and ensure that our customers are never left in limbo, so we’re thrilled to hear that we achieved that for you. We appreciate your recommendation and look forward to serving you and anyone you send our way. If you need anything else or have any questions, don’t hesitate to reach out! Best regards, The Toyota of Scranton Team

September 13, 2024

Chelsea was very helpful that day. It was nice to get the service where we got a car. More

by TSUKASA&JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
Report | Print
Sep 13, 2024 -

Toyota of Scranton responded

TSUKASA&JAMES, Thank you so much for your review! We're thrilled to hear that Chelsea was able to assist you and that you had a positive experience with our service department. We always strive to provide top-notch service and are glad it showed during your visit. If you have any suggestions regarding your experience or any questions, don't hesitate to reach out. Safe driving and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

September 13, 2024

Every thing I needed was done efficiently and quickly and the transactions were smooth Thanks More

by MARIELENA1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Toyota of Scranton responded

MARIELENA1026, Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us was efficient and smooth. Our team strives to provide seamless service, so it’s wonderful to know we hit the mark. If you need anything else or have any questions in the future, feel free to reach out. Thanks again for your feedback and for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

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