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Toyota of Scranton - Service Center

Scranton, PA

4.7
2,860 Reviews
Call Service Center (570) 740-3457

2,860 Reviews of Toyota of Scranton - Service Center

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August 20, 2024

Stephanie is the ultimate professional. She cares about the customer goes out of her way to make you feel comfortable with the process. More

by Mark7Webster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Toyota of Scranton responded

Mark7Webster Mark7Webster Mark7Webster, Thank you so much for sharing your positive experience with Stephanie! We're thrilled to hear that she made you feel comfortable and well taken care of throughout the process. Stephanie truly embodies the professionalism and customer care that we strive for at Toyota of Scranton. We'll be sure to pass along your kind words to her. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Regards, The Service Team Toyota of Scranton

August 19, 2024

Excellent customer service but really long wait to get in and once you do it takes hours More

by JAZMINEGONSAULS17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Scranton responded

JAZMINEGONSAULS17, Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated our customer service, as we strive to provide the best experience possible. However, we apologize for the long wait times you experienced. We understand how valuable your time is, and we’re currently working on improving our processes to make your visits as efficient as possible. Your feedback is important to us, and we hope to have the opportunity to serve you again with a quicker and more seamless experience. If you have any further concerns or suggestions, please don’t hesitate to reach out to us directly. Thank you for choosing Toyota of Scranton! Best regards, The Customer Experience Team Toyota of Scranton

August 19, 2024

They Explain everything, very helpful all of them, and took care of me ,thank you Toyota More

by BASZIKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All who help and take care of me was excellent
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Aug 19, 2024 -

Toyota of Scranton responded

BASZIKA1, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team at Toyota of Scranton. It’s our goal to ensure that every customer feels informed, supported, and well taken care of, so your feedback means a lot to us. We’re grateful for the opportunity to assist you and look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for choosing Toyota of Scranton! Best regards, The Guest Experience Team Toyota of Scranton

August 15, 2024

I feel very satisfied with the service department, especially Daniel Seijas. I request Daniel whenever I make a service appointment. More

by TEEEYE318
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Scranton responded

TEEEYE318, Thank you for sharing your experience with us! We're delighted to hear that you're satisfied with our service department and that Daniel Seijas has made such a positive impression on you. We'll be sure to pass along your kind words to him. It’s wonderful to know that Daniel’s dedication has earned your trust. We appreciate your loyalty and look forward to continuing to provide you with excellent service on every visit! Warm regards, The Service Team Toyota of Scranton

August 14, 2024

Adrianna and Ryan went out of their way to help me and answer all of my questions. More

by GEORGIA41976
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Scranton responded

GEORGIA41976, Thank you for taking the time to share your experience! We’re delighted to hear that Adrianna and Ryan went above and beyond to assist you and answer all your questions. Providing exceptional customer service is our top priority, and we’re glad they were able to meet your needs. If you ever have more questions or need further assistance, don’t hesitate to reach out. We’re here to help! Warm regards, The Sales Team Toyota of Scranton

August 14, 2024

Everyone was very nice and they made it a stress free experience. Very happy with our salesperson G. More

by JOEOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Scranton responded

JOEOLO, Thank you for your wonderful feedback! We’re so glad to hear that your experience with us was stress-free and that our team, especially G, made a positive impact. We strive to create a welcoming and hassle-free environment for all our customers, and it’s great to know we succeeded. If you ever need anything else, don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Sales Team Toyota of Scranton

August 14, 2024

I was dealing with John Boyer and he was great,helped with all the problems I had More

by NGALLAGHER176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Scranton responded

NGALLAGHER176, Thank you for your kind words! We’re thrilled to hear that John Boyer provided you with great service and helped resolve all the issues you were facing. It’s always our goal to make sure our customers feel supported and well taken care of. If you ever need anything else, please don’t hesitate to reach out. We appreciate your trust in us and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

August 13, 2024

I had Emily Hardinger! She was amazing. I highly recommend her as a great employee and sales person. More

by DEBBIESTRAYER2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Toyota of Scranton responded

DEBBIESTRAYER2020, Thank you for your fantastic feedback! We’re delighted to hear that Emily Hardinger provided you with an amazing experience. It’s wonderful to know that her dedication and skills made such a positive impression on you. We’ll be sure to pass along your kind words to her. Your recommendation means a lot to us, and we’re grateful for your support. If you need anything in the future, don’t hesitate to reach out—we’re here to help! Take care, The Sales Team Toyota of Scranton

July 16, 2024

Very pleased with the knowledge and courtesy shown to me . Explained everything so that could understand the issue with my vehicle More

by CATHYPAWLOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 13, 2024

Scheduled maintenance and tire rotation performed on my 2022 RAV 4. As always, the service was excellent from start to finish. Stephanie my service lead was informative and very helpful. Great job! More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

Toyota of Scranton responded

MCCORMICK0425, Thank you for sharing your positive experience with us! We're delighted to hear that your scheduled maintenance and tire rotation for your 2022 RAV4 went smoothly. It's wonderful to know that Stephanie provided you with informative and helpful service. We appreciate your kind words and look forward to continuing to serve you with excellence. Best regards, The Toyota of Scranton Team

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