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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,815 Reviews
Call Service Center (570) 740-3457

2,815 Reviews of Toyota of Scranton - Service Center

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June 15, 2024

Very organized well kept staff are respectful and caring also the service was out standing More

by M.O_1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Toyota of Scranton responded

Dear M.O_1234, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you found our staff respectful and caring, and that you were pleased with the outstanding service. We strive to maintain a well-organized and welcoming environment for all our customers, and it’s wonderful to know we met your expectations. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

June 14, 2024

Good experience. I had quick service and everyone was so friendly. I would recommend Toyota of Scranton to anyone. More

by JIMJOYSHEL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Toyota of Scranton responded

JIMJOYSHEL, Thank you for taking the time to share your positive experience with Toyota of Scranton. We're delighted to hear that you received quick service and found our team to be friendly. Your recommendation means a lot to us, and we’re glad to know that we met your expectations. If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Customer Experience Team Toyota of Scranton

June 14, 2024

Very nice dealership, impressive service department and professional staff both sales and service. Would recommend to others More

by CVLUSSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Toyota of Scranton responded

Dear CVLUSSO, Thank you for your wonderful review! We're delighted to hear that you were impressed with our dealership, service department, and professional staff. Your recommendation means a lot to us, and we’re glad we could provide you with a positive experience. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

June 14, 2024

Great experience. Everything was explained to me and the service was quick enough. Waiting area was very comfortable. More

by CCHOLMES45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Toyota of Scranton responded

Dear CCHOLMES45, Thank you for sharing your great experience with us! We're glad to hear that everything was explained clearly, the service was timely, and you found our waiting area comfortable. Your satisfaction is important to us, and it's wonderful to know we met your expectations. We look forward to serving you again soon! Best regards, The Toyota of Scranton Team

June 14, 2024

I was not informed my right front tire was wearing incorrectly after service which was to include a tire rotation. More

by FRAUDBUSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Toyota of Scranton responded

Dear FRAUDBUSTER, We sincerely apologize for the oversight during your recent service visit. It's important to us that all aspects of your vehicle's condition are communicated clearly, and we regret that this was not the case for your tire issue. Please contact our service manager at your earliest convenience so we can address this matter promptly and ensure your satisfaction. We value your feedback and are committed to improving our service. Thank you for bringing this to our attention. Best regards, The Toyota of Scranton Team

June 13, 2024

Outstanding Dealership and Service. I have Been buying here for over 30 years. David G. is professional, trustworthy and knowledgeable. More

by efaliskie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Toyota of Scranton responded

efaliskie, Thank you for your loyal patronage over the past 30 years and for taking the time to share your experience with us. We are delighted to hear that you find our dealership and service outstanding. David G. is indeed a valued member of our team, and we are pleased to know that his professionalism, trustworthiness, and knowledge have made such a positive impact on your car-buying experiences. We greatly appreciate your continued trust in Toyota of Scranton. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to serving you for many more years to come. Best regards, Guest Experience Team Toyota of Scranton

June 11, 2024

I had a great experience with the Toyota of Scranton dealership. Very courteous customer service. More

by WUMANTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear WUMANTIS, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a great visit and that our customer service met your expectations. Your kind words are greatly appreciated, and we look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

June 11, 2024

The service department, as usual, was great My visit to the sales department was not.. More

by TOMMICK08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Toyota of Scranton responded

TOMMICK08, Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with our service department. However, we're sorry to learn that your visit to the sales department did not meet your expectations. We take all feedback seriously and would appreciate the opportunity to discuss your experience further. Please contact us at 570.702.8776, so we can help address your concerns and work towards improving our service. Best regards, The Customer Experience Team Toyota of Scranton

June 10, 2024

Chelsea was great but everything took way too long the first day and great the 2nd day More

by BARBBOBHAYWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Toyota of Scranton responded

Dear BarbBobHayward, Thank you for your feedback and for highlighting Chelsea's great service. We apologize for the delays you experienced on the first day and appreciate your patience. We're glad to hear that the second day went well. Your input is valuable as we strive to improve our service. We hope to provide a more seamless experience for you in the future. Best regards, The Toyota of Scranton Team

June 10, 2024

First time having service done there and was very impressed!!! Great job keep it going and you’ll have a repeat customer More

by JOSEPH.PICHIARELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Toyota of Scranton responded

Dear Joseph Pichiarello, Thank you for your kind review! We're thrilled to hear that your first service experience with us left a great impression. Your positive feedback motivates us to continue delivering excellent service. We look forward to welcoming you back as a repeat customer. Best regards, The Toyota of Scranton Team

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