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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,974 Reviews

2,974 Reviews of Toyota of Scranton - Service Center

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June 07, 2025

I had a wonderful experience with David and Marco! They were patient and so helpful. I have already recommended Toyota of Scranton to anyone I know who might be in the market for a car! I haven’t had More

by M_SHIMKUS
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Toyota of Scranton responded

M_SHIMKUS, Thank you so much for the kind words! We're thrilled to hear that David and Marco made your experience a wonderful one—they’re both fantastic, and we’ll be sure to pass along your compliments. We truly appreciate your recommendation to others—it means so much to us. When you're ready for your first service appointment, we’ll be here to provide the same level of care and support. Thank you again for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

June 05, 2025

Great atmosphere, polite and amazing service. Even great food. I always go there to get my service done. More

by Jonathan tlatenchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Toyota of Scranton responded

Hi Jonathan, Thank you so much for your kind words! We're thrilled to hear you enjoy the atmosphere, our team's service, and even the food while you're here. It's always a pleasure to have you with us, and we truly appreciate your continued loyalty. Looking forward to your next visit! Warm regards, The Service Team Toyota of Scranton

June 05, 2025

Always have a great experience when we go for service at Toyota. Always kept up to date on procedures and time frames. More

by LCNOLDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Toyota of Scranton responded

LCNOLDY, Thank you so much for your kind words! We're happy to hear that you consistently have a great experience with us. Keeping you informed and comfortable throughout your visit is always a top priority. We truly appreciate your continued trust in Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

June 03, 2025

Fast and efficient. .additions were done in a timely manner.. very happy with my new purchase More

by TJROPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Nice very fair and reasonable well worth the long distance I traveled (97) mi. David the sales man was great. Would definitely recommend him and your dealership to others. More

by GLEN.ZANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Toyota of Scranton responded

GLEN.ZANE, Thank you for making the trip to visit us—we’re honored you chose Toyota of Scranton! We're thrilled to hear that David made the experience well worth the distance and that you found everything to be fair and reasonable. Your recommendation means a great deal to us, and we look forward to welcoming you back anytime. Enjoy your new vehicle! Warm regards, The Service Team Toyota of Scranton

May 28, 2025

I found a car on Toyota Scranton's website that I was interested in purchasing so I indicated interest. Within minutes Jordan Winkler called me and made an appointment for later that morning. When I arri More

by DAVEMILLER4191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Winkler
May 29, 2025 -

Toyota of Scranton responded

DAVEMILLER4191, Thank you so much for sharing your experience! We’re thrilled to hear that Jordan and Mark provided such attentive and personalized service throughout your car-buying journey. From the warm welcome to the extra time spent helping with Android Auto, it’s clear they went above and beyond to ensure everything was just right. Your kind words mean a great deal to us, and we’re grateful you chose Toyota of Scranton. We hope you’re loving your new vehicle and are always here if you need anything! Warm regards, The Sales Team Toyota of Scranton

May 28, 2025

The deal ship is excellent. I am very satisfied with the purchase of the extended warranty.I would definitely get another car from them. More

by TNOTCH300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Toyota of Scranton responded

TNOTCH300, Thank you for your great feedback! We're so glad to hear you're satisfied with your extended warranty purchase and overall experience. It means a lot to know you'd choose us again for your next vehicle—we'll be here when you're ready! Enjoy your car and feel free to reach out anytime. Take care, Team Toyota of Scranton

May 28, 2025

JEFF FELKOWSKI WAS A HASSLE FREE SALES PERSON. VERY POLITE AND INFORMATIVE. HIS OTHER CO WORKERS THAT WE MET WERE ALSO POLITE AND COURTEOUS. TOYOTA OF SCRANTON IS AN EXCELLENT DEALERSHIP CARING AB More

by PDECPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE?
May 29, 2025 -

Toyota of Scranton responded

PDECPA, Thank you for the fantastic review! We're so glad to hear that Jeff Felkowski made your experience hassle-free and informative. It's also wonderful to know the rest of our team left a positive impression. At Toyota of Scranton, we take pride in putting our customers first, and your kind words truly mean a lot. We appreciate your trust and look forward to assisting you again in the future! Take care, The Toyota of Scranton Team

May 27, 2025

The service team provided the professional service I expected. They went above and beyond to make sure everything was done. More

by SRT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Toyota of Scranton responded

SRTO, Thank you for your kind review! We're thrilled to hear that our service team delivered the professional experience you expected and went above and beyond to ensure everything was taken care of. We truly appreciate your trust in us and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

May 27, 2025

When you bring your vehicle in clean it should be returned that way . Very frustrating More

by HDMIKE1340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
May 28, 2025 -

Toyota of Scranton responded

HDMIKE1340, Thank you for your feedback. We’re very sorry to hear that your vehicle was not returned in the same clean condition in which you brought it in. That’s not the experience we aim to provide, and we completely understand your frustration. Please know we’re addressing this with our team to ensure greater care is taken moving forward. If you'd be open to it, we’d appreciate the opportunity to speak with you directly and make this right. You can reach me at 570.702.8776. Thank you again for bringing this to our attention. — Mary Jo Preno VP of Guest Experience Toyota of Scranton