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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,978 Reviews

2,978 Reviews of Toyota of Scranton - Service Center

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January 26, 2025

Crazy overpriced for a routine oil change said they had clean the bottom of my car due to build up mud. Only one spot was cleaned. Car came back dirty. More

by PACHOLECCALVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Toyota of Scranton responded

PACHOLECCALVIN, We’re sorry to hear that your recent visit didn’t meet your expectations. Our goal is always to provide transparent and high-quality service. During your visit, our team noted a severe clay buildup by the wheel wells, which required additional cleaning to properly access certain areas of your vehicle. We apologize if there was any misunderstanding regarding the extent of the cleaning performed. If there’s anything we can do to address your concerns further, please reach out to us directly at 570.702.8776—we’d be happy to discuss this with you. Regards, The Customer Experience Team Toyota of Scranton

January 25, 2025

Timely and professional service across the board. You can tell the entire staff cares about the customer! More

by BONEBROKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Toyota of Scranton responded

BONEBROKE, Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. Providing timely and professional service while genuinely caring for our customers is what we strive for every day. We appreciate your support and look forward to serving you again in the future! Warm regards, The Toyota of Scranton Service Team

January 25, 2025

As always great service and friendly atmosphere. Jason always takes great care of me.As always great service and friendly atmosphere. Jason always takes great care of me. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Toyota of Scranton responded

LNSEC, Thank you for your kind words! We're thrilled to hear that you always have a great experience with us. Jason will be happy to know he took great care of you again. We appreciate your loyalty and look forward to serving you next time! Warm regards, The Service Team Toyota of Scranton

January 24, 2025

Great team and flawless sale. Willing to work with me to get the truck I wanted at the price reasonable More

by Roberthine89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Toyota of Scranton responded

Roberthine89, Thank you for your review! We're glad to hear that our team made the process smooth and worked with you to get the truck you wanted at a fair price. Enjoy your new truck, and let us know if we can help with anything in the future Warm regards, The Sales Team Toyota of Scranton

January 23, 2025

My service appointment went exactly as I expected. I stayed at the dealership and waited for a reasonable amount of time. More

by TEEEYE318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Toyota of Scranton responded

TEEEYE318, Thank you for sharing your experience! We're glad to hear that your service appointment went just as expected and that your wait time was reasonable. We appreciate your business and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

January 23, 2025

It took way too long for the service to get done almost two hr. To get a key fob set up More

by NIKOJAX1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Jan 23, 2025 -

Toyota of Scranton responded

NIKOJAX1313, Thank you for your feedback. We understand that waiting for service can be frustrating, and we apologize for the time it took to program your key. While some programming procedures can take longer due to system requirements and verification steps, we know that your time is valuable and will review our process to see where we can improve. We appreciate your patience and the opportunity to serve you. If there’s anything else we can do, please don’t hesitate to reach out. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

January 23, 2025

Everyone is absolutely amazing. It's what keeps me going back. Doug made sure I walked out with the car of my dreams. More

by HOLLYSPECE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Stahl, Justin Cheverez
Jan 23, 2025 -

Toyota of Scranton responded

HOLLYSPECE3, Thank you for your kind words! We're thrilled to hear that our team, especially Doug, made your experience so memorable. Enjoy your dream car, and we look forward to seeing you again! Warm regards, The Sales Team Toyota of Scranton

January 23, 2025

What a total disappointment! I have a 22 Tundra, I am in line for the recent recall to replace the engine, I called to schedule that service and it was scheduled, I also need a s More

by Rliciaga33
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Higgins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Toyota of Scranton responded

Richard, Our apologies for the poor follow up. Our Service Advisor, Jason, did leave a message on your voicemail. I understand you did speak to Jason and your truck is currently at our dealership. I was wondering if you would be so kind to update this review. We would all appreciate it. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

January 23, 2025

I love working with Hailey. She’s always kind, pleasant and helpful. The only negative I have is that I had a Yankee Candle car air freshener clipped to the vent, and after get More

by JLCAREY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Toyota of Scranton responded

JLCAREY68, Thank you for your kind words about Hailey! We're so glad to hear she made your experience a great one. We truly appreciate your feedback and understand your frustration regarding the missing air freshener. That’s certainly not the experience we want for our guests. We'd be happy to replace it for you—please reach out to us, and we’ll make it right. We appreciate your business and look forward to serving you again! Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton 570.702.8776

January 21, 2025

Fast and found offers I still had covered under my purchase. great service! very a pleased More

by MARIAN.WOJNAROWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Toyota of Scranton responded

MARIAN.WOJNAROWSKI, Thank you for your review! We're so glad to hear that our team was able to provide fast service and help you take advantage of the coverage included with your purchase. Your satisfaction means a lot to us, and we appreciate the kind words. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

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