Toyota of Scranton - Service Center

Toyota of Scranton responded

RBOYNTON42, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us and that our team provided excellent customer service. It’s always our goal to create a professional yet easy-going environment, so we're glad that came across during your visit. We look forward to welcoming you back and continuing to provide a range of services to keep your vehicle in top shape. If you ever need anything in the meantime, don’t hesitate to reach out! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

ROASTEDTOAD, Thank you so much for your kind words and for going the extra mile (literally!) to bring your vehicle to us! We're thrilled to hear that you consider us the best, and it's customers like you who make what we do so rewarding. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with exceptional service for many miles to come. Safe travels, and we'll be here whenever you need us! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

C.SMITH131, Thank you so much for your positive feedback! We're thrilled to hear that our service personnel provided you with informative and courteous assistance, and that your car was returned to you on time. We take pride in maintaining a clean and comfortable waiting area for our guests, so it's great to know you appreciated it. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Best, Mary Jo Preno VP of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Scottl Scottl, Thank you for your wonderful review! We're delighted to hear that you consistently receive excellent service and enjoy your visits to our dealership. We're also glad you appreciate the food vouchers! Your satisfaction is our top priority, and we look forward to welcoming you back soon. If there's anything else we can do for you, please let us know! Best, Mary Jo Preno VP of Guest Experience Toyota of Scranton

Toyota of Scranton responded

mthomas6, Thank you for your fantastic feedback! We're so glad to hear that our staff consistently meets your expectations and that you find the drive from Wilkes-Barre worth it. We truly appreciate your loyalty and look forward to providing you with exceptional service in the future. If there's anything else we can assist you with, please don't hesitate to reach out! Best, Mary Jo Preno VP of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LHOLBECK975, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. It’s always our goal to be clear and upfront with every customer about their vehicle’s needs, and we're glad our shuttle service was convenient for you. Your feedback means a lot to us, and we look forward to providing you with the same great service during your next visit. Thanks again for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

MARINCLARIBEL, Thank you for your wonderful feedback! We're so happy to hear that you found our customer service polite, pleasant, and attentive to all your vehicle needs. Providing a seamless experience is always our goal, and we're glad we hit the mark for you. If you need anything in the future, don’t hesitate to reach out. We look forward to serving you again! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

MetalGear570, Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is incredibly important, and it's great to know that our team provided the professional, pleasant, and efficient service you deserve. We look forward to continuing to serve you and ensuring every visit is just as enjoyable. Thanks again for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

GAUGHANS, Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you had a professional, pleasant, and efficient experience with us. Your satisfaction is our top priority, and we're happy to know that we met your expectations. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

RICHARD.ROSSEN, Thank you for taking the time to share your feedback. I sincerely apologize for the frustrating experience you had during your recent visit. It is clear that we fell short in terms of communication and service execution, and for that, I’m truly sorry. Your time is valuable, and I understand how disappointing it must have been to encounter delays and discrepancies in our records regarding your oil change and tire service. This is not the level of service we strive to provide. I’ll be looking into the issues you’ve raised to ensure they are addressed and prevented moving forward. Please feel free to reach out directly so we can discuss this further and work to make things right. We value your business and hope to regain your trust in the future. Thank you again for bringing this to our attention. Regards, The Service Team Toyota of Scranton