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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,042 Reviews
Call Service Center (570) 740-3457

3,042 Reviews of Toyota of Scranton - Service Center

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September 16, 2025

Not impressed. ..Usual Dealership side show...Wouldn't suggest to anyone to go there !! Trust me !! More

by DARINTIGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Sep 16, 2025 -

Toyota of Scranton responded

DARINTIGUE, Thank you for sharing your feedback. We’re sorry to hear you left feeling disappointed. During your visit for key programming, our technician performed a complimentary multi-point inspection as part of our standard process. The items noted were simply recommendations — there was no obligation to have the work completed. We value your trust and appreciate you bringing your vehicle to us. If you’d like to go over the inspection findings or discuss your experience further, please reach out to our Guest Experience team at 570.702.8776, and we’ll be happy to assist you. Regards, Guest Experience Team Toyota of Scranton

September 15, 2025

I always request Jon to service my car. He is so knowledgeable and professional. He really knows how to treat people. More

by MISSPAM417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2025 -

Toyota of Scranton responded

MISSPAM417, Thank you for sharing this wonderful feedback! We’re thrilled to hear Jon consistently provides you with knowledgeable, professional service and treats you with the care you deserve. We’ll be sure to share your kind words with him — it will mean a lot. We appreciate your loyalty and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

September 10, 2025

Hailee was excellent to work with. Great service every time and she is very good at explaining what needs to be done and what services could wait until later. More

by STEWARTJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2025 -

Toyota of Scranton responded

STEWARTJO, Thank you for your kind words! We’re so glad to hear Hailee consistently provides excellent service and clear explanations — she’s a true pro at helping our guests feel informed and comfortable. We’ll be sure to share your feedback with her! Warm regards, The Service Team Toyota of Scranton

September 09, 2025

Always a great experience having my Tacoma serviced at Toyota of Scranton. Friendly staff. Speedy service. Comfortable waiting area w/ coffee & snacks/food. Can’t be beat! More

by RRHODES98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2025 -

Toyota of Scranton responded

Hi RRHODES98, Thank you for your kind words! We’re so glad to hear that your visits with your Tacoma have been such a great experience. Our team takes pride in providing friendly service, keeping things efficient, and offering a comfortable space with coffee and snacks while you wait. We truly appreciate your loyalty and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

September 06, 2025

Clean spacious waiting area. Covered all aspects of the recalls and the defect on the exterior of the vehicle. More

by MELANMICHAEL72
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

Toyota of Scranton responded

MELANMICHAEL72, Thank you for sharing your feedback! We’re glad you found our waiting area clean and comfortable, and that our team was able to take care of all your recalls and address the exterior concern. We appreciate your trust in us and look forward to assisting you again in the future. Warm regards, The Service Team Toyota of Scranton

September 06, 2025

Great service thank you. Very knowledgeable about service being performed. Always a very enjoyable experience. More

by YASMELY.Q22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

Toyota of Scranton responded

YASMELY.Q22, Thank you for your kind words! We’re delighted to hear that our team’s knowledge and service made your visit such a positive one. It’s wonderful to know that your experiences with us are always enjoyable, and we look forward to serving you again. Warm regards, The Service Team Toyota of Scranton

September 03, 2025

Excellent dealership, friendly, kind, and not trying to make a quick sale. They take the time to listen to patrons needs and find patrons exactly what is necessary to meet those needs. More

by dawn_larock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin and John in Collision Repair, Kevin Cloud
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Sep 03, 2025 -

Toyota of Scranton responded

dawn_larock, Thank you for your kind words! We’re so glad to hear you felt listened to and never pressured, and that our team was able to find exactly what you needed. Providing a friendly, thoughtful experience is what we strive for, and your feedback means a lot. We appreciate your trust and look forward to serving you again! All the best, The Sales Team Toyota of Scranton

September 03, 2025

Toyota of Scranton is very consistent in the care of their clients and vehicles. the service to my vehicle is usually finished ahead of schedule. As someone with a very tight schedule, I appreciate this More

by TCOLLINS11
Recommend Dealer
Yes
Employees Worked With
Joe
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Sep 03, 2025 -

Toyota of Scranton responded

TCOLLINS11, Thank you for your thoughtful feedback! We’re so glad to hear that our team’s consistency and efficiency make a difference for you. Finishing service ahead of schedule is something we strive for, and it’s wonderful to know it helps with your busy schedule. We appreciate your trust and look forward to continuing to provide you with excellent care! Warm regards, The Service Team Toyota of Scranton

September 03, 2025

Outstanding customer service. Went above and beyond with explanation and next steps. When servicing my vehicle, I will definitely be utilizing their service center. More

by DREWBOBUSMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Sep 03, 2025 -

Toyota of Scranton responded

DREWBOBUSMC, Thank you for your wonderful feedback! We’re thrilled to hear that our team provided outstanding service and took the time to explain everything clearly. We truly appreciate your trust and look forward to welcoming you back to our service center for all your vehicle needs! Warm regards, The Service Team Toyota of Scranton

September 03, 2025

Great customer service, awesome service technician. David explained everything I. Details in regards to my service. More

by Thanks Again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

Toyota of Scranton responded

Thanks Again, Thank you for sharing your experience! We’re happy to hear that David provided clear, detailed explanations and that our team delivered great service. We’ll be sure to share your kind words with him and the technician who worked on your vehicle. We appreciate your trust and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

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