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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,167 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,167 reviews

August 20, 2024

Loved the staff at Toyota of Scranton felt like I was valued as a customer. Enjoyed my experience at Toyota of Scranton. More

by PMALEY40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Scranton responded

PMALEY40, Thank you so much for your kind words! We're thrilled to hear that you felt valued as a customer and that you enjoyed your experience with us at Toyota of Scranton. Our team is dedicated to making sure every customer feels appreciated, and we're glad we could make your visit a positive one. If you need anything else, don't hesitate to reach out. We look forward to welcoming you back in the future! Take care, The Toyota of Scranton Team

August 20, 2024

I was treated well. All my questions were addressed. I've know George for many years now and there is no one else that I would want to buy a car from. More

by Mark7Webster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Scranton responded

Mark7Webster, Thank you for your loyalty and for sharing your experience with us! We're delighted to hear that George has consistently provided you with excellent service over the years. It's wonderful to know that all your questions were addressed and that you were treated well during your visit. We truly appreciate your trust in George and Toyota of Scranton. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to serve you for many more years to come! Warm regards, The Sales Team Toyota of Scranton

August 20, 2024

Stephanie is the ultimate professional. She cares about the customer goes out of her way to make you feel comfortable with the process. More

by Mark7Webster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Scranton responded

Mark7Webster Mark7Webster Mark7Webster, Thank you so much for sharing your positive experience with Stephanie! We're thrilled to hear that she made you feel comfortable and well taken care of throughout the process. Stephanie truly embodies the professionalism and customer care that we strive for at Toyota of Scranton. We'll be sure to pass along your kind words to her. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Regards, The Service Team Toyota of Scranton

August 19, 2024

Excellent customer service but really long wait to get in and once you do it takes hours More

by JAZMINEGONSAULS17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Scranton responded

JAZMINEGONSAULS17, Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated our customer service, as we strive to provide the best experience possible. However, we apologize for the long wait times you experienced. We understand how valuable your time is, and we’re currently working on improving our processes to make your visits as efficient as possible. Your feedback is important to us, and we hope to have the opportunity to serve you again with a quicker and more seamless experience. If you have any further concerns or suggestions, please don’t hesitate to reach out to us directly. Thank you for choosing Toyota of Scranton! Best regards, The Customer Experience Team Toyota of Scranton

August 19, 2024

They Explain everything, very helpful all of them, and took care of me ,thank you Toyota More

by BASZIKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All who help and take care of me was excellent
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Aug 19, 2024 -

Toyota of Scranton responded

BASZIKA1, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team at Toyota of Scranton. It’s our goal to ensure that every customer feels informed, supported, and well taken care of, so your feedback means a lot to us. We’re grateful for the opportunity to assist you and look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for choosing Toyota of Scranton! Best regards, The Guest Experience Team Toyota of Scranton

August 15, 2024

I feel very satisfied with the service department, especially Daniel Seijas. I request Daniel whenever I make a service appointment. More

by TEEEYE318
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Toyota of Scranton responded

TEEEYE318, Thank you for sharing your experience with us! We're delighted to hear that you're satisfied with our service department and that Daniel Seijas has made such a positive impression on you. We'll be sure to pass along your kind words to him. It’s wonderful to know that Daniel’s dedication has earned your trust. We appreciate your loyalty and look forward to continuing to provide you with excellent service on every visit! Warm regards, The Service Team Toyota of Scranton

August 15, 2024

Only dealership I will ever service at! I couldn’t have a better more trustworthy advisor. Thank you Toyota for taking care of me and my vehicle. More

by DavieG1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Toyota of Scranton responded

DavieG1980, Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service team and that you trust us to take care of your vehicle. It’s our goal to provide every customer with the best service possible, and knowing that we’ve earned your trust means the world to us. If there’s ever anything more we can do for you, don’t hesitate to reach out. We look forward to continuing to take care of you and your vehicle for years to come! Warm regards, The Service Team Toyota of Scranton

August 15, 2024

Everyone was polite and pleasant and helpful. Adrianna was the best. The shirt for my husband who was in the military was greatly appreciated. More

by ANTDEL9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Toyota of Scranton responded

ANTDEL9, Thank you for your 5-star review. We are happy to read your feedback on our team - especially Adrianna. Please thank your husband for his service to our country. Enjoy your new vehicle and thank you for choosing Toyota of Scranton. Warm regards, The Toyota of Scranton Team

August 14, 2024

I was dealing with John Boyer and he was great,helped with all the problems I had More

by NGALLAGHER176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Toyota of Scranton responded

NGALLAGHER176, Thank you for your kind words! We’re thrilled to hear that John Boyer provided you with great service and helped resolve all the issues you were facing. It’s always our goal to make sure our customers feel supported and well taken care of. If you ever need anything else, please don’t hesitate to reach out. We appreciate your trust in us and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

August 14, 2024

Adrianna and Ryan went out of their way to help me and answer all of my questions. More

by GEORGIA41976
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Scranton responded

GEORGIA41976, Thank you for taking the time to share your experience! We’re delighted to hear that Adrianna and Ryan went above and beyond to assist you and answer all your questions. Providing exceptional customer service is our top priority, and we’re glad they were able to meet your needs. If you ever have more questions or need further assistance, don’t hesitate to reach out. We’re here to help! Warm regards, The Sales Team Toyota of Scranton

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