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Toyota of Scranton

Scranton, PA

4.7
5,468 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,468 reviews

February 21, 2019

Very poor I bought Toyota Highlander here but when did deal with them they give different prices and when I go to pick my Highlander and I did sing on bill of s More

by MATTUTRANSPORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco Valenti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden
Feb 21, 2019 -

Toyota of Scranton responded

We are concerned about your experience and would like to assist with your questions on your paperwork. Please contact me at the following number to further discuss and get you all the answers you need. Thank you. Mary Jo Preno Vice President Guest Experience 570.702.8776

February 21, 2019

Great dealership, great deal! I had been shopping for a new Tacoma for about 5 months and knew what I wanted. Maxx Showed us the vehicle. He was very knowledgeable about the Taco More

by CMJONES0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gato , Maxx Broden, Howard Sweeny
Feb 21, 2019 -

Toyota of Scranton responded

Thank you for the perfect, 5 star review of your recent buying experience. Maxx is great. He truly understands customer service and does everything possible to ensure his customers are happy with their purchase. We are so happy you decided to return to our store to purchase your Tacoma. Thank you. Warm regards, Mary Jo Preno Vice President Guest Experience

February 20, 2019

Great service Always friendly and knowledgeable. Fast, efficient service. Comfy waiting area. Trustworthy and reliable. easy to get an appointment and always start More

by robur13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Parmigiano
Feb 20, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share this positive feedback! We look forward to seeing you again for your next service.

February 20, 2019

Perfect experience, from start to finish. I've purchased more cars than I can probably count. This was probably one of the best car buying experiences I've ever had. My sales associate, Corey More

by Mark from Philly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Feb 20, 2019 -

Toyota of Scranton responded

Thanks for this great review, Mark! We really appreciate the 5 stars and you sharing about your best car buying experience. We hope you are loving your car!

February 20, 2019

Excellent service department Toyota of Scranton ialways provides prompt and courteous service . They are attentive to our concerns and provide continual updates on the status of More

by CMB7293
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Feb 20, 2019 -

Toyota of Scranton responded

Thanks so much for sharing this feedback! We always strive to give the best customer service possible!

February 20, 2019

Exceeded Expectations!! Considering that a year ago, my experience here wasn’t exactly too great, I was a bit hesitant to go back. But I saw a car I was really interested in More

by ROSE0727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy Bacher, Jenna Sledzinski, Tom Rogari
Feb 20, 2019 -

Toyota of Scranton responded

We are sorry to hear your first experience with us was not the best but we are so happy to hear you gave us a second chance, Rose! We hope you are enjoying your new purchase and look forward to seeing you back at our dealership in the future. Thanks for the 5 stars!

February 20, 2019

Great Service Center Everyone was helpful and the work was done quickly. They let me know when my next visit should be and what I would need to have done at that time. More

by js1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Feliciano
Feb 21, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and we appreciate your feedback! Thank you for the 5 stars and awesome review!

February 20, 2019

First impression This was our first time to purchase a Toyota and to visit Scranton. Perfect experience from the first step in the door to the last step out the door. More

by shawndee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly, Jessmar Aviles
Feb 21, 2019 -

Toyota of Scranton responded

Thanks for taking the time to give us a 5 star rating and positive review! We really appreciate you taking the time to share about your experience at our dealership.

February 19, 2019

Excellent service The staff was extremely accommodating, friendly and knowledgeable. The process of purchasing a vehicle was quick and the customer service was excellen More

by Shannon Kane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Feb 19, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience, Shannon! We are so happy to hear your experience at our dealership was a good one!

February 18, 2019

New Experience Collision Repair We have had good service experiences from this dealership and the service performed was in addition to collision repair which was handled with profe More

by ES183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Osecki ,Erin Collins, Dan Frayko
Feb 18, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and we appreciate your feedback!

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