Toyota of Scranton

very accommodating, no pressure,met all expectations. Corey was very easy to deal with. We felt very comfortable and felt no pressure. He met all our expectations and found the vehicle we wanted. Jenn Corey was very easy to deal with. We felt very comfortable and felt no pressure. He met all our expectations and found the vehicle we wanted. Jenna made the finance experience smooth and explained everything thoroughly. We have recommended them to friends and look forward to our next vehicle purchase. More

awesome! my son and i bought two new toyota tacoma pickup trucks in the last 24 hrs.the people that worked with us made us feel like family! my son and i bought two new toyota tacoma pickup trucks in the last 24 hrs.the people that worked with us made us feel like family! More

Your service depends is awesome Everyone is so courteous and helpful. Thank you for taking care of my vehicle. I appreciate knowing that whenever I need to have my car serviced your Everyone is so courteous and helpful. Thank you for taking care of my vehicle. I appreciate knowing that whenever I need to have my car serviced your dealership is there. More

Good work done in a timely fashion. I am always happy with Toyota of Scranton Their service is reasonable and I can always wait for my car. They are friendly and always make me feel at h I am always happy with Toyota of Scranton Their service is reasonable and I can always wait for my car. They are friendly and always make me feel at home. More

I really appreciate the time they spend with me here. I really feel like they go above and beyond at every visit for service great group at toyota of scranton really feel like they go above and beyond at every visit for service great group at toyota of scranton More

Promises not kept I bought a new used Toyota Prius 4 touring car in the beginning of July 2020. I spoke to the sales person on the phone who was very nice and told me I bought a new used Toyota Prius 4 touring car in the beginning of July 2020. I spoke to the sales person on the phone who was very nice and told me that when I come in to pick up the car he would be there to meet me or the finance manager would be there. I arrived at Toyota and neither were there. I was given another sales person who completed the sales with me. When I went to look at the car for the first time, I noticed that the center console tray was missing. I spoke to the manager of sales who assured me that I would receive a replacement. I even said to him how do I know that he would keep his promise to get me the console tray. His response- I am the sales manager and it will happen. However, after the first phone call he promised to call me back that day but never did. I called several more times over a months period and was told that the console tray was being sent to me. It never arrived. I then called the General Sales Manager, who also said he would call me back that day, but of course he didn't. I have bought a Prius since 2004 (love the car) at other Toyota dealerships but never have had any major problems, such as this. The car was not complete when I picked it up and should have been. I am very disappointed in this dealership and want my center console tray. I should also state that the finance manager who I originally spoke to did help me in another issue and made good on his promise. More

They are good... with customer service and everything... They give good suggestions what your car need..! On that time...! Best Toyota service in wilksbarre and Scranton area... They give good suggestions what your car need..! On that time...! Best Toyota service in wilksbarre and Scranton area... More

Outstanding,Service.Thank you.They diagnosed the Outstanding,Service.Thank you. They diagnosed the problem, and took every precaution to fix it and gave me a automobile status report which is great Outstanding,Service.Thank you. They diagnosed the problem, and took every precaution to fix it and gave me a automobile status report which is great now I know what I need next time I bring it in. The report says I need shocks and the steering gear box linkage and Boots ball joints and dust covers have to be checked. Very professional and very pleased. Thank you John's plumbing and drain cleaning. John Landy More

One of the better car purchasing experiences I've had The team at Toyota of Scranton was amazing with helping me find a car that was safe and affordable for my family. AJ went above and beyond and Michae The team at Toyota of Scranton was amazing with helping me find a car that was safe and affordable for my family. AJ went above and beyond and Michael broke down the finances for me perfectly. More

Very well organized, salesman totally knowledgeable with product, finance rep extremely proficient. All in all it was a pleasant experience. I expect to use this dealership when I purchase my next truck. product, finance rep extremely proficient. All in all it was a pleasant experience. I expect to use this dealership when I purchase my next truck. More