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Toyota of Scranton
Scranton, PA
5,069 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,069 reviews
August 25, 2020
Service done well in a reasonable time. Cost high but work good quality using OEM parts. I will continue to use Scranton Toyota when service is needed. work good quality using OEM parts. I will continue to use Scranton Toyota when service is needed. More
by JLOFTUS630
Verified CustomerEmployees Worked With
Helpful August 24, 2020
This is an update. They finally sent me the tray console but only after I spoke to Mary Jo Preno who is the VP of Guest Experience. She was extremely helpful and had all problems fixed very quickly console but only after I spoke to Mary Jo Preno who is the VP of Guest Experience. She was extremely helpful and had all problems fixed very quickly. She was apologetic for the initial miscommunications. More
by rakdoc
Employees Worked With
Mary Jo Preno
August 23, 2020
Jenna,Scott and John were great to work with. We love our Tacoma that we just traded our old tacoma for. They were all helpful and friendly, as well as quick.. we look forward to going to them again Tacoma that we just traded our old tacoma for. They were all helpful and friendly, as well as quick.. we look forward to going to them again More
by nikki102876
Employees Worked With
Jenna Sledzinski
August 23, 2020
It was a pleasure dealing with Toyota of Scranton. Everyone we dealt with was professional, helpful, and knowledgeable. I would recommend this dealership to anyone looking to purchase a new car. Everyone we dealt with was professional, helpful, and knowledgeable. I would recommend this dealership to anyone looking to purchase a new car. More
by anne_walsh
August 19, 2020
The best dealership! Experienced, friendly, fast. Thank you Richard, Jennifer, Bryan. You made buying experience wonderful. Very happy with purchase. They are very knowledgeable and they get the job done. you Richard, Jennifer, Bryan. You made buying experience wonderful. Very happy with purchase. They are very knowledgeable and they get the job done. More
by elena s
August 19, 2020
Super easy purchase. Very helpful and friendly staff. Would recommend to anyone looking to buy! I was able to get the car that I love! Would recommend to anyone looking to buy! I was able to get the car that I love! More
by SABCON213
August 18, 2020
My pleasure dealing with Toyota of Scranton. Personnel is always so respectful and courteous. We have a summer home in PA and wait to get my Toyota serviced when we go there. is always so respectful and courteous. We have a summer home in PA and wait to get my Toyota serviced when we go there. More
by marianne.risucci
Employees Worked With
August 18, 2020
My lease was going to be up in 30 days, so I went to the dealership to look for a new vehicle. I talked to the salesman, which was nice, and when he had come back with a price it was Outrageous. I said re dealership to look for a new vehicle. I talked to the salesman, which was nice, and when he had come back with a price it was Outrageous. I said really. I guess they didn't want to keep a customer, which was very disappointing. Customer Service from Billy was a 3, but whomever Billy talked to on pricing was a 1. More
by mwalton24
Employees Worked With
Billy
August 17, 2020
My husband knew what needed to be done to fix his air conditioning. Our personal mechanic had already diagnosed it, but was unable to do the work. We were charged to $600+ for the job and were told it conditioning. Our personal mechanic had already diagnosed it, but was unable to do the work. We were charged to $600+ for the job and were told it was something other than what we thought. Within a day or two the air stopped working, the vehicle was back at Toyota several time to "fix it" with the same result...no air within a day or two. Finally they replaced the part that we told them going in and were charged $800+!!! Did I mention that the original work they did was "guaranteed"? We have had great service in the past, but this will lead us elsewhere for future service and car buying. More
by L Kromko
Employees Worked With
Service - Jason
August 17, 2020
Always shows the customer great respect. Great service. Always makes sure that all needs of the customer are met. Friendly and sincere in every way. Always makes sure that all needs of the customer are met. Friendly and sincere in every way. More
by bobfolgerjr
