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Toyota of Scranton

Scranton, PA

4.7
5,084 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,084 reviews

September 24, 2020

Mr. Aimer is professional in all that he does both for the customer, the automobile and the agency. He is a keen listener and will do his very best to help you. Thanks John A. More

by NORTH1028
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Toyota of Scranton responded

Thanks John for the favorable review and comments about Alan Aimer. He works very hard at providing our customers with the best in customer service. Thanks again. Take care.

September 23, 2020

Dealt with Toyota a number of years and will continue to do so. Have always had a good experience with customer service and maintenance as well. More

by JBSOROKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Toyota of Scranton responded

Your loyalty to our dealership is greatly appreciated. Many thanks. We are delighted Brian was able to assist you on your recent purchase. Enjoy your new vehicle. Take care.

September 23, 2020

This dealership is a very customer-oriented facility. This appointment was for my 30-day service checkup and I received much-appreciated prompt and courteous service. More

by LEGALEAGLE1110
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Sep 23, 2020 -

Toyota of Scranton responded

Thank you for your great review. We try every day to do the best for our customers. We are delighted all went well. Thanks for the 5 stars. Take care.

September 22, 2020

Sales rep was very friendly and knowledgeable about all vehicles. All staff was friendly and helpful. Service was prompt and efficient. Financial management was knowledgeable and helpful. More

by DONNAHOPKINS_35
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski
Sep 23, 2020 -

Toyota of Scranton responded

Donna Hopkins, Enjoy your new vehicle. We are thrilled your had an awesome experience in our sales and finance departments. Thank you for the perfect, 5 star review. Take care.

September 21, 2020

Good communication, timely notification of additional needed repair, and parts. Clean, safe drop off area with all employees exercising proper PPE proticals. The repair was completed in the time frame th More

by VA899
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Feliciano
Sep 23, 2020 -

Toyota of Scranton responded

Thank you for your favorable comments on our Covid-19 protocols. Our customers and employees safety is our main priority. Thank you for noticing and commenting. We are thrilled all went well at your service visit. Take care.

September 21, 2020

This was the smoothest most easiest car buying experience that I have had. Bryan was amazing. He helped to get me in a safe and reliable car. I highly recommend Toyota of Scranton More

by LOGANSMOMMY06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, Bryan Matarese
Sep 21, 2020 -

Toyota of Scranton responded

Logansmommy06, We are delighted you had an excellent car buying experience. Thanks so much for the perfect, 5 star review. Take care.

September 20, 2020

Very friendly and knowledgeable people. Never felt pressured. Answered all questions and explained the pricing, Salesman explained how the vehicle worked. Would recommend this dealer to everyone More

by ART515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan. Schneider
Sep 21, 2020 -

Toyota of Scranton responded

Art515, Thanks so much for your perfect, 5 star review. We are thrilled all worked out at the time of your purchase. Enjoy your new vehicle. Take care.

September 19, 2020

friendly staff at the dealership. I was disaappointed that the service department missed a problem with my vehicle and I had to go back a second time. I also wish I was told how long the repair was goin More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
3.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Wallace
Sep 21, 2020 -

Toyota of Scranton responded

bob, we apologize for the length of time for your appointment and the fact you had to make a second trip to our service department. We hope your vehicle is running well, and look forward to your next service visit. Thank you for your feedback. It is appreciated. Take care.

September 17, 2020

David was a great guy to work with!! He kept me informed through the whole process. And my car was done way before it was supposed to be. The shop foreman even graced me with his presence, it was an overall More

by KKUCHINSKAS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Toyota of Scranton responded

KKUCHINSKAS0, Thank you for the perfect, 5 star review. We are thrilled you had a shorter wait time than anticipated. We look forward to your next visit. Take care.

September 16, 2020

they were all very helpful we had a great experience and everything was to our satisfaction. We have bought 4 Toyota's from this dealership More

by SPREBICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Sep 17, 2020 -

Toyota of Scranton responded

Thank you for your loyalty to our dealership. That means so much! We are delighted we earned 5 stars. Enjoy your new vehicle. Take care.

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