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Toyota of Scranton

Scranton, PA

4.7
5,178 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,178 reviews

December 15, 2020

Excellent service from the sales to the finance department. They were very friendly and professional. We want to thank A J Wallace,Jenna Sledzinski and Mark Thomas with all their help to purchase o More

by GENOVESECA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski, AJ Wallace
Dec 17, 2020 -

Toyota of Scranton responded

Genoveseca, enjoy your new RAV4. We are happy AJ, Jenna and Mark were so helpful during your buying experience. We are here for you! Please do not hesitate to reach out to any of them if you have any questions. Many thanks for the 5 star review. All the best. Take care.

December 15, 2020

As always, excellent service. Employees are so friendly and professional. I appreciated employees following Covid precautions. They all wore masks and had glass on the counters to separate people. This More

by joansjunk2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Toyota of Scranton responded

Thanks Joan for the perfect, 5 star review. We are taking every necessary precaution during this time. We want our guest to feel safe while at our dealership. Many thanks. Take care and be well.

December 14, 2020

Outstanding service from sales to finance department. Would definitely recommend and will be a customer for life. Visited another dealership colser to home and was completely turned off. Your team are More

by GEORGEBECKER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Toyota of Scranton responded

George, thank you for choosing our dealership. We are thrilled you had an outstanding buying experience and look forward to a long time relationship with you and your family. Our team is here to assist you with your automotive needs. We wish you all the best with your new vehicle. Take care.

December 14, 2020

The staff made our experience purchasing a vehicle very pleasant.We will highly recommend this dealership! Great Customer Service. The finance department explained everything in layman terms! More

by TRU6362
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden
Dec 17, 2020 -

Toyota of Scranton responded

TRU6362, Thank you. We are so happy you are pleased with your decision to purchase your new vehicle at our dealership. We strive, each and every day to provide top notch customer service. Thank you for the perfect, 5 star rating. Take care and be well.

December 14, 2020

Service appointment had a quick and easy check in process. Proper precautions were taken, it was a little difficult to hear the service desk staff with the plexiglass divider and external noise, but More

by KHIM6636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Toyota of Scranton responded

KHIM6636, We want to make it easy for you to service your vehicle at our dealership. Thank you for taking the time to let us know about your experience. Our team is here to assist. Many thanks for the perfect, 5 star review. We all appreciate your kindness. Be well and take care.

December 13, 2020

What an amazing dealership! Friendly, kind and excellent customer service! They accommodated everything I needed in an SUV from the price and safety features for my first new car! Excellent! More

by MASUCCI.S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Feb 01, 2021 -

Toyota of Scranton responded

How exciting...your 1st new car! Congratulations. Enjoy for many miles. We look forward to serving your for many years. We are thrilled we earned a 5 star rating. Take care.

December 12, 2020

Excellent experience. Was a very professional, warm and welcoming atmosphere. Great how all staff went out of their way to make a personal connection. Did not feel like an outsider. More

by ldybear814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden, Howard Sweeny
Dec 18, 2020 -

Toyota of Scranton responded

ldybear814, we are so happy Maxx was able to work with you and find the best vehicle that suits your needs. Congratulations on your new SUV. Enjoy for many miles! Thank you for taking the time to let us know about your experience, it means so much. Take care, and we look forward to your next visit.

December 10, 2020

I have worked with Stefan Osecki several times in past four years. He is excellent service advior, I would highly recommend him for anyone who needs body work. More

by SHOLST1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan Osecki, five star rating
Dec 18, 2020 -

Toyota of Scranton responded

Sholst1, Stefan and the entire Collision Center team, want to make it easy and pain free when your vehicle needs repair. Thank you for acknowledging that fact, and for the perfect, 5 star rating. It is appreciated. Take care. All the best to you.

December 10, 2020

I waited 20+ minutes just to check in. Was told I waited 20+ minutes just to check in. Was told different prices to have a remote car starter installed and I was overcharged for a tire plug. More

by MEGLUP1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Manck
Feb 01, 2021 -

Toyota of Scranton responded

Meglup1121, we do have a new check in process and it does improve daily. Thank you for your update. We hope you had an adjustment on your charges. If you need to speak to someone about that please contact Mary Jo Preno, Vice President of Guest Experience to further discuss. Mary Jo is at the dealership and her direct number is 570.430.1864. Please give her a call. Thank you

December 07, 2020

HI!I was researching on-line, found Scranton Toyota HI! I was researching on-line, found Scranton Toyota excellent to deal with so I decided to go with them and they are excellent Thanks!! More

by MARK.DEBELLIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Dec 14, 2020 -

Toyota of Scranton responded

Mark, we are glad you did your research and found our dealership. Thank you for the awesome review and 5 star rating. Enjoy your new vehicle. All our best to you.

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