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Toyota of Scranton

Scranton, PA

4.7
5,178 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,178 reviews

December 21, 2020

my 18 year old son was looking tundra and Toyota of Scranton was a great help in finding him what he was looking for the whole process was easy and friendly More

by KKELLYCDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden
Dec 21, 2020 -

Toyota of Scranton responded

Congratulations to your son on his new Tundra. We hope he enjoys the Tundra for many miles. Thank you for your awesome review and 5 star rating. It means so much to our entire team. Take care.

December 21, 2020

Everyone at Toyota always treats us with respect and they are very friendly. When they roll out the red carpet, they roll out the red carpet. More

by CAROLCOWS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace, Michael Reilly
Dec 21, 2020 -

Toyota of Scranton responded

Carolcows64, we are so delighted you had a red carpet experience at our dealership. Thank you for taking the time to let us know. It is appreciated. We are also honored to know we earned 5 stars ! Enjoy your new vehicle. Take care.

December 21, 2020

Stephanie was great especially since my rental car I arranged a week earlier wasn’t there. She went above and beyond so I wasn’t late for work More

by SGRAB49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Toyota of Scranton responded

SGRAB49, Our apologies for any inconvenience you experienced with regards to the loaner vehicle. We are pleased to know how Stephanie was able to assist. Thank you for the perfect, 5 star review. Our service team appreciates you taking the time to let us know about your experience. Take care.

December 20, 2020

Sales staff was extremely friendly and helpful. Very easy to make a deal with. The finance department was awesome and explained all options. Overall great experience! More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, AJ Wallace
Dec 21, 2020 -

Toyota of Scranton responded

Jay, enjoy your new vehicle for many miles. We are happy we earned a 5 star rating and you had such an outstanding experience. Many thanks.

December 20, 2020

Toyota of Scranton provided an enjoyable, low pressure, car buying experience. They guided me through the process from start to finish within hours. My time is important to me as is finding the right car, More

by DOUG.TOMOLONIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger
Dec 21, 2020 -

Toyota of Scranton responded

Doug, thank you! We are pleased to know we delivered the best car buying experience. Enjoy your new vehicle. Thank you for t he perfect, 5 star rating. It means so much to the entire team. Take care.

December 20, 2020

I did not receive the car I originally looked at and received a print out of its contents. I was in the dealership for over 4 hours. I would never go to this dealership for a car again. More

by CXR180
Recommend Dealer
No
Employees Worked With
Richard LaRussa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kevin Cloud, Howard Sweeny
Dec 22, 2020 -

Toyota of Scranton responded

Thank you, Connie, for letting us know and giving us an opportunity to resolve you concerns. Enjoy your new vehicle for many miles! Our Product Specialist, Mark Thomas, will reach out to you so he can answer any questions you may have regarding the features on your new vehicle. Thanks again.

Dec 22, 2020 -

Toyota of Scranton responded

Thank you, Connie, for letting us know and allowing us the opportunity to answer you questions and address your concerns. It is our pleasure to assist in any way we can. Our Product Specialist will reach out to you to set an appointment to review all features in your new vehicle. Take care.

Dec 22, 2020 -

CXR180 responded

It is with great pleasure that I met with Mary Jo Preno today 12/22/2020. The car that I had originally wanted but didn't put any downpayment was sold later the first day that I looked at it . I'm enjoying my new car but still wish I had one with dark interior. Mark Thomas has called me and I will return his call. I want to thank Mary Jo for helping me to answer all the questions, explain the charges and confusion that I had . As of today I am very satisfied at the customer relations I have experienced. My dyslexia (if I have it) proved me wrong at the amount I pay each month on my Toyota. Thank you Mary Jo!

December 20, 2020

This is the 3rd new Camry I have leased with TOS and every time the experience exceeded my expectations. Sales team continued to check on me and was attentive. I am very pleased with my new Camry and wi More

by TJAM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen, Howard Sweeny
Dec 21, 2020 -

Toyota of Scranton responded

TJAMO, thank you for your loyalty to our dealership. We make every effort to work at exceeding our guests needs. We are happy to know all went well. Enjoy your Camry and see you soon. Take care.

December 18, 2020

Nice dealership very friendly sales staff not over bearing, they worked hard to get me what I wanted would definitely recommend them to buy a car from. More

by BIGTREK15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jax Gonsky, Michael Reilly
Dec 21, 2020 -

Toyota of Scranton responded

Bigtrek15, we are pleased to know you were able to get into a vehicle that is just what you need. That is why we are here to make it happen. Thank you for your perfect rating and great review. Take care.

December 16, 2020

Service was excellent as usual. Outstanding in every aspect. Dave was over accommodating in an emergency situation when I really needed it. Because my vehicle had a difficult problem they were kind enou More

by KENG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Toyota of Scranton responded

KENG, we do understand what it is like to have a problem with your vehicle, and how frustrating that can be. Dave understands how important time is for our guests and we are delighted he was so helpful in your situation. Thank you for taking the time to let us know how everything worked out for you. We do appreciate the perfect, 5 star rating and review. Take care.

December 16, 2020

Left dealership next day had to pay to get my brakes bled .And I know they never test drove my truck miles in and miles out where the same More

by CBARTOCCI2848
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Burgess
1.0
This rating includes all reviews, with more weight given to recent reviews.
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