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Toyota of Scranton

Scranton, PA

4.7
5,178 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,178 reviews

December 31, 2020

I love buying my cars at Toyota of Scranton the staff are friendly and very professional!I would definitely recommend them to family and friends thank you god a get experience More

by Shudoga0325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Toyota of Scranton responded

Shudoga, thank you for the perfect, 5 star rating of your buying experience. We also appreciate your recommendation. Enjoy your new vehicle. Take care.

December 30, 2020

Dealership fast and efficient in getting the TWO vehicles ready. Mike in Finance handle both transaction with professionalism. great asset to you team of management. More

by PATGANS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : doug, Michael Reilly
Dec 30, 2020 -

Toyota of Scranton responded

Thanks so much, Patgans, for letting us know about your experience. We are delighted all went well. Many thanks for purchasing 2 vehicles. Enjoy. Take care.

December 30, 2020

Always a pleasant experience when dealing with TOS. Great selection and service. Joe Jr is easy to work with and the entire team gets the job done. More

by JERRY.CAPONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Toyota of Scranton responded

Jerry, we are thrilled Joe, Jr. was able to assist you with your vehicle purchase, and all went well. We all appreciate the perfect, 5 star review. Many thanks. Enjoy your new vehicle. All the best to you.

December 29, 2020

It was the first time we ever bought a Toyota but my wife’s sister has an Avalon and her father has a Tundra so we gave it a shot and our salesman Max was wonderful and Andrew was awesome, my wife who i More

by DEPUTY59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxx Broden
Dec 29, 2020 -

Toyota of Scranton responded

Deptuy59, We are delighted you had an outstanding buying experience. Thank you for letting us know about your experience with Maxx and our Sales Team. Welcome to the Toyota of Scranton family. All the best to you and yours. Take care.

December 29, 2020

My wife completed this with me a few weeks ago. Ultimately her car. She's owned 6 new vehicles over the years and said by far best experience yet. I'd agree everything at every step for her went ve More

by DIGGER579
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Toyota of Scranton responded

Digger579, what a wonderful review. Many thanks for the 5 stars. We are delighted your wife had a very smooth buying experience. We wish her well with her new vehicle. All the best to both of you. Take care.

December 29, 2020

The internet sales person, Brian Cloud, the transfer agent, Howard Sweeney, and the person who showed me how the 2021 RAV4’s technology features function were absolutely amazing (very kind & helpful). I More

by MDONAGHY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Dec 29, 2020 -

Toyota of Scranton responded

Mdonaghy7, thank you for your kind words about our team members Brian, Howard and Mark. We are here to assist with your automotive needs. Enjoy your new RAV4. Great vehicle! Thanks again, and take care.

December 29, 2020

Had our new car in beautiful condition when we picked it up. It was a pleasure doing business with your staff They were very kind and accommodating. More

by CMAHALIDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Schneider
Feb 01, 2021 -

Toyota of Scranton responded

Our team only wants the best for our customers, so they provide top notch customer service. Thank you for taking the time to let us know about your buying experience. Enjoy your new vehicle. Take care.

December 28, 2020

I feel like every time we take the car to be serviced there is always over $1,000 worth of additional things that "need" to be done. I did not have it done because I feel like it is overpriced. I use to More

by toyotahigh1
Recommend Dealer
No
Employees Worked With
Kacie Kuchinskas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Toyota of Scranton responded

toyotahigh1, thank you for taking the time to express your concerns regarding your service visit. We are sorry to hear you no longer enjoy servicing at our dealership. Our intent every day is to provide our guests with the best service so their Toyota remains safe and reliable. Please contact our Vice President of Guest Experience, Mary Jo Preno, to discuss your comments. Your feedback is welcomed. Thanks again. Take care.

December 27, 2020

Always wanted a AWD Toyota Camry! Was so excited to get the one I really wanted. This was our third vehicle from there and it was great service! Very nice staff! Very happy woman right now! Thank you More

by APRILK552
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Felkowski
Dec 28, 2020 -

Toyota of Scranton responded

aprilk552, How fantastic! You are driving the vehicle you always wanted. Thank you for your loyalty to our dealership. It is appreciated. Enjoy your new Camry. Take care.

December 24, 2020

The service was awesome customer service was great. I just thought the price was high but other than that it was a great experience. Wish I can have a little bit of a discount More

by conrad_castanares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Dec 26, 2020 -

Toyota of Scranton responded

Conrad, thank you for the review and the favorable comments. Our Service Team is here to offer assistance whenever needed. After reading your comments, we checked and there were no charges for your recent service visit. Are you referring to that visit? Please let us know. Thank you again. All the best to you.

Dec 26, 2020 -

conrad_castanares responded

Hey. Yes there was no charge on the recent service but I was offered the adjustment on the rear brakes and changing the windshield wiper. Just for the windshield wipers, they told me the price was $50. Autozone has cheaper prices for windshield on that I was just thinking that maybe I would get a discount on my next visit if I do both my windshield wiper and rear adjustment since I also have a premium toyota care plan with you guys :) 100% loyal customer here :)

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