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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,490 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,490 reviews

December 04, 2024

I feel as though I get the run around every time I bring the truck in, especially when my wife brings it in. The last instance with the tire she was told that they were rotated improperly but when they fou More

by CHRISTOPHER.COAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Toyota of Scranton responded

CHRISTOPHER.COAR, Dear Christopher, Thank you for sharing your feedback and bringing these concerns to our attention. We're truly sorry to hear about your experience and that you feel you've been getting the runaround during your visits. This is not the level of service we strive to provide, and we understand how frustrating this must have been for both you and your wife. Your concerns regarding the tire rotation and brake pad explanation are important to us, and we’d like the opportunity to review the situation in detail to ensure everything was handled appropriately and transparently. Additionally, we’d be happy to address the pricing concerns to provide clarity and discuss any options we can offer. Please reach out to me directly at 570.702.8776, so we can further discuss this and work towards a resolution that earns back your trust. We value your loyalty as a Toyota of Scranton guest and want to ensure you feel confident and supported during every visit. Thank you again for your feedback, and we look forward to speaking with you soon. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 02, 2024

This Cinderella found her slipper at Toyota of Scranton! For me, safety and comfort behind the wheel is foremost, so our Certified RAV4 is a perfect fit. This was our second car purchased at Toyota of Scran More

by hanka1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Toyota of Scranton responded

hanka1, Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your Certified RAV4 is the perfect fit—just like Cinderella's slipper! Ensuring your safety and comfort behind the wheel is what we strive for, and we're honored to be your trusted dealership, even 70 miles away. It means a lot that you chose us not just once but for your second vehicle as well. We're also glad you opted for the Sentinel ceramic coat paint protection—it’s a fantastic choice, and we’re so happy the car looks great! Your kind words about our team and selection make our day. Thank you for being part of the Toyota of Scranton family. We look forward to seeing you again in the future! Safe travels in your RAV4! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

November 30, 2024

Cory was fantastic. Made the process very easy! He was also very straightforward with the pricing More

by CABRAHAMSEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2024

I had no problems with my service appointment. Jon Higgins was very helpful and professional. I am very happy with the service. More

by nybaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2024 -

Toyota of Scranton responded

nybaker, Thank you for your kind words! We're thrilled to hear that your service appointment went smoothly and that Jon Higgins provided helpful and professional service. Your satisfaction means the world to us, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

November 30, 2024

Always a great experience dealing with Dave Greico and Toyota of Scranton thank you a a More

by JMPLAWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2024 -

Toyota of Scranton responded

JMPLAWLER, Thank you for your wonderful feedback! We're so glad to hear that Dave Grieco and our team continue to provide you with great experiences. Your support means a lot to us, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

November 30, 2024

Best dealership we've ever been in. Everyone was very helpful and professional. The cafe inside is a nice touch. More

by CBOUT2000
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Turs....5 stars
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Nov 30, 2024 -

Toyota of Scranton responded

CBOUT2000, Thank you for the fantastic review! We're delighted to hear that you had such a great experience with us and appreciated the helpful and professional service from our team. We're also glad you enjoyed the café—we aim to make every visit as comfortable as possible. We look forward to welcoming you back! Warm regards, The Service Team Toyota of Scranton

November 28, 2024

Pleasant environment, very professional all my services done in a very timely manner. Everything explained in detail thank you very much. More

by DS822412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Toyota of Scranton responded

DS822412, Thank you for your wonderful review! We're delighted to hear you had a pleasant experience and found our team to be professional and thorough. Providing timely service and clear communication is always our goal. We appreciate your kind words and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

November 27, 2024

I feel special when I drop my vehicle off for service. I don’t have to get out of my car until I’m in the building and the staff is so attentive. I was given a food voucher to use at their state-of-the-ar More

by MKIELAR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2024 -

Toyota of Scranton responded

MKIELAR, Thank you for your wonderful review! We’re so glad to hear that you feel special every time you visit us for service. Providing a comfortable, convenient, and welcoming experience is what we strive for, and it’s great to know you enjoy our attentive staff and amenities. We’re thrilled that you feel at home here and confident in your choice of a new Toyota. We truly appreciate your kind words and look forward to serving you again in the future! Warm Regards, The Service Team Toyota of Scranton

November 27, 2024

Very pleased with my purchase. Corey was very professional and made my purchase experience seamless. More

by LADDIE219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2024 -

Toyota of Scranton responded

LADDIE219, Thank you for your kind words! We’re thrilled to hear that you’re very pleased with your purchase and that Corey provided you with a professional and seamless experience. We’ll be sure to share your feedback with him! Enjoy your new vehicle, and we look forward to assisting you again in the future. Warm regards, Corey Boynton - Sales Team Toyota of Scranton

November 27, 2024

Always an easy,no hassle,no pressure experience with whatever my Toyota Dealer needs may be More

by rjs671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2024 -

Toyota of Scranton responded

rjs671, Thank you for your wonderful feedback! We’re delighted to hear that you consistently have an easy, hassle-free, and pressure-free experience with us. Providing a seamless and enjoyable experience for all your Toyota needs is our top priority. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

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