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Toyota of Scranton
Scranton, PA
5,188 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,188 reviews
April 16, 2021
I bought a brand new car in 2017. Today, I bought my daughter her first car of her own for her 20th bd. Kevin our sales man went ABOVE and beyond to help us. When we picked it up he had a beautiful pur daughter her first car of her own for her 20th bd. Kevin our sales man went ABOVE and beyond to help us. When we picked it up he had a beautiful purple now on it❤️ Also, thank you to the sales managers Kevin and George for making it happen as well. Mary Jo personally came to tell us good luck. We love Toyota of Scranton. We will never shop anywhere else. Thank you again guys More
by joanndavis112265
April 15, 2021
Great dealership and good people to deal with. Both sales and service department create a great experience. n n n n n n n n and service department create a great experience. n n n n n n n n More
by VAN16
Verified CustomerEmployees Worked With
April 14, 2021
Great service! Everyone who helped was very helpful and I would recommend anyone to go to the Toyota dealership of Scranton, Pennsylvania. They are the best! would recommend anyone to go to the Toyota dealership of Scranton, Pennsylvania. They are the best! More
by CODYLARSSEN0919
April 14, 2021
Dalton Thomas was great with helping to get me into the trucck i wanted. The help i recieved was fast and friendly. I recommend Toyota. trucck i wanted. The help i recieved was fast and friendly. I recommend Toyota. More
by prtygwr2000
Employees Worked With
Dalton Thomas, Michael Reilly
April 14, 2021
Brian was a great sales man. He was easy to work with and very knowledgeable. I didn’t like the pressure from the finance department. very knowledgeable. I didn’t like the pressure from the finance department. More
by SPROCKET0002
April 14, 2021
Great to work with everyone and huge inventory. Highly recommend a test drive here! Took some negotiating but I think both sides felt like we were happy. recommend a test drive here! Took some negotiating but I think both sides felt like we were happy. More
by timmygregory
April 14, 2021
I called to make an appointment for my car. I was told the only thing it needed was tire rotation. I had my son take it in - expecting him to only be there for a very short while. He called me and said i the only thing it needed was tire rotation. I had my son take it in - expecting him to only be there for a very short while. He called me and said it needed a bunch of things. After 3 attempted calls I finally got through to the person who checked in my car. She tells me it needs a few things. One of the things she said it needed got done on a recent visit. She then says to me "My bad!" NOT PROFESSIONAL. I asked why I was not told this when I called. I am told the the person making the appointments does not look at details. Well, they should. Luckily my son had time to stay. What if he didn't. To make matters worse when I get my car and drive it the next day it was not shifting correctly. I then call - they did not have an appointment for me that day - but I said I am bringing it in anyway - It was not safe to drive. I asked for a loaner and was told none was available - they truly didn't try. They did take care of my car that day (one good thing). Toyota had messed up something with the transmission fluids. So - long story short - when a customer calls to make an appointment the worker should look at what might need to be done. That way the customer can decide to leave the car there. When I was there dropping my car off for the transmission problem I was listening to another customer and he was upset because he was going to wait for his car then he was told it needed extra things. You guys really can't do that. More
by THE2MILER
Employees Worked With
April 13, 2021
Sylvia was very patient and amazing with helping me find the car that best fits me. I was in search of a fairly used Toyota and Sylvia matched me with a Toyota Corolla LE 2019. the car that best fits me. I was in search of a fairly used Toyota and Sylvia matched me with a Toyota Corolla LE 2019. More
by michelletlatenchi05
April 13, 2021
we were shopping for a new car and one of the dealers we stopped in at was Toyota of Scranton. We went home to make a decision over the weekend and on monday this was the only dealer to follow up and calle stopped in at was Toyota of Scranton. We went home to make a decision over the weekend and on monday this was the only dealer to follow up and called us to see if we were going to purchase the car. The entire team was very professional and took the time to explain everything. The finance department was able to get a great rate for the financing the car. More
by KAVENER
April 13, 2021
I had a great experience at Scranton Toyota , Abe was very knowledgeable and helpful , will definitely refer family and friends in need of vehicles! Will be back in the future as well very knowledgeable and helpful , will definitely refer family and friends in need of vehicles! Will be back in the future as well More
by JMONAHAN1023
Employees Worked With
