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Toyota of Scranton

Scranton, PA

4.7
5,189 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,190 reviews

May 31, 2021

Wonderful experience at Toyota Scranton, can't say enough about our wonderful treatment and how Jax went out of his way to make that experience greaat. More

by FEA5817
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan "Jax" Gonsky, Sales Professional (5 Stars, Excellent), Michael Reilly
Jun 01, 2021 -

Toyota of Scranton responded

Welcome to the Toyota of Scranton family. Jax is devoted to providing top notch service to our guests. We are happy to hear your experience was outstanding. Enjoy your new vehicle. Thanks again. Take care.

May 31, 2021

Basically traded in and purchased a new Tacoma all on-line. My sales person Scott H. was awesome. Good communication, easy to deal with, plus he was a nice guy! Highly recommend this dealership. More

by CSG7
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Higgins
Jun 01, 2021 -

Toyota of Scranton responded

CSG7, Enjoy your new Tacoma. We are delighted all went well and the process was efficient, smooth and to your liking. Thank you for taking the time to let us know. Take care.

May 28, 2021

Everything about our car buying experience was great. The service was excellent and they went above and beyond to please us. We could not have gotten this treatment anywhere else. More

by DEEGEE60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski
May 28, 2021 -

Toyota of Scranton responded

Welcome to the Toyota of Scranton family, deegee60. We are proud to know we delivered top guest experience. Thank you for taking the time to let us know. Enjoy your new vehicle. Take care.

May 28, 2021

Everyone was exceptional.. the pricing caught me off guard. I thought it was quite high. I went in for an inspection and came out with a bill that was over $400.00 . More

by PEPPARUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Toyota of Scranton responded

Thank you, pepparue, for letting us know about your service visit. We are thrilled you enjoyed working with our service team...they are a great group. Thank you for sharing your thoughts on prices. Your comments will get passed on to the team. Take care.

May 28, 2021

Came in for recall. It was done very quickly. Service rep was great . Knew her job and did it quickly and efficiently. Time was shorter than estimated. More

by shot1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Toyota of Scranton responded

shot1, thanks so much for the awesome review of your experience with our service team. We work hard at honoring our guests time. We are delighted to know we exceeded your expectations. Take care.

May 27, 2021

Ahmad was great to work with throughout the purchase. Very helpful, friendly, and knowledgeable about the vehicle I was looking to purchase. Would definitely return for my next purchase. More

by JOE.BAUN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Toyota of Scranton responded

Joe, we are delighted we earned top rating! Ahmad works very hard at delivering a premier guest experience. Thank you for letting us know that was your experience. Enjoy your new vehicle. Take care.

May 26, 2021

Jordan was exceptional to work with! Would highly recommend buying a vehicle from Toyota of Scranton with his help and expertise. He made sure everything was taken care of and we got exactly what we More

by YETTERLINDSAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski, Howard Sweeny
May 27, 2021 -

Toyota of Scranton responded

Lindsay, congratulations on your new vehicle. Enjoy for many miles. We are delighted your time spent at our dealership with Jordan went well. Thank you for the top rating of your buying experience. Take care.

May 24, 2021

Best truck buying experience I have ever had. The overt experience was a very good one and I will be back to purchase another vehicle. More

by MMURTHA10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021

I feel I was ripped off and communicating through out was misunderstood and now I had to pay 330 for a new tire and 289 for service. Completely gouged! Never again I don’t ha e that kind of money I was told More

by JEN06340
Price
Recommend Dealer
No
Employees Worked With
Kacie Kuchinskas
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Toyota of Scranton responded

Jen06340, We have made several attempts to reach you so we can discuss your situation and we have yet been able to speak with you. Please contact our VP of Guest Experience, Mary Jo Preno, at 570.702.8776. Thank you

May 23, 2021

Everyone there was very helpful, especially my salesman, Abraham (ebraham). He was very patient with us and answered all our questions. We love our Rav4. More

by gg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham(Ebraham)
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